About the Victorian Government QR Code Service

The Victorian Government QR Code Service is free for all Victorian businesses, organisations, clubs and events. These records help contact tracers.

Victoria moves to further relax COVIDSafe settings from 6:00pm on Friday 26 March 2021.

These changes are designed to balance getting Victorians back to doing the things they love while keeping in place measures to protect all that Victorians have worked so hard for.

Key points

  • Record keeping continues to be an important tool for helping Victoria stay safe and stay open. 
  • All of the following venues and facilities must use the free Victorian Government QR Service or Victorian Government Application Programming Interface linked digital record keeping system from March 26 (a 28-day compliance amnesty will be in place to 23 April 2021):
    • Hospitality (including food and drink facilities, such as cafes, restaurants, pubs, bars, clubs and hotels).
    • Indoor physical recreation and community sport (including staffed and unstaffed gyms, play centres, indoor skateparks and indoor trampolining centres)
    • Outdoor physical recreation and community sport facilities
    • Pools, spas, saunas, steam rooms and springs (indoor and outdoor spaces, including water or non-water part)
    • Ceremonies and religious gatherings (including places of worship)
    • Weddings: Record keeping requirements as per the venue where the wedding is held.
    • Funerals: Record keeping requirements as per the venue where the funeral is held.
    • Community venues and facilities including libraries and toy libraries (not including outdoor skate parks, playgrounds, and other outdoor communal areas)
    • Creative arts facilities
    • Real estate inspections and auctions
    • Seated entertainment venues (indoors and outdoors)
    • Indoor non-seated venues (such as galleries)
    • Outdoor non-seated entertainment venues (such as Zoos, live museums)
    • Arcades, escape rooms, bingo centres
    • Drive in cinemas
    • Amusement parks
    • Gaming (casinos, gaming machine areas, retail betting venues)
    • Adult entertainment (brothels, sex on premises venues, sexually explicit entertainment)
    • Nightclubs
    • Karaoke
    • Hairdressing, beauty and personal care services
    • Accommodation (visitors in shared, communal spaces)
    • Commercial tourism operators including, but not limited to:
    • Guided tours of museums, galleries, historic locations
    • Adventure sports (ballooning, abseiling, rock climbing, canoeing, kayaking,)
    • Marine based tours (kayaking, scuba, fishing, surfing)
    • Commercial passenger vehicles (28-day compliance amnesty period was completed on 26 March 2021).
  • For supermarkets, markets, retail and shopping centres, it is highly recommended.
  • All other venues and businesses not on this list are encouraged to use the free Victorian Government QR Code Service or the Victorian Government API (Application Programming Interface) to record keep.
  • For more information on record keeping visit the Record keeping for contact tracing - information for business page.

Scammers posing as Service Victoria

Scammers pretending to work for Service Victoria are leaving threatening voicemails against members of the public. 

These methods are designed to scare people into revealing personal and financial information. 

If you receive a threatening voicemail claiming to be from Service Victoria, delete it immediately. And if you can, you should block the number.

The best way we can stop these scams is to report them to Scamwatch.

  1. Below is some helpful information about the service and what you need to know. For Commercial Passenger Vehicles, there is further information about those changes on the CPV website.

    When you can register

    To register, go to '2. Register your business' below.

    It’s free to use

    The QR code service is free for businesses, organisations, clubs and events to use to help with contact tracing. There are no ongoing costs to use the service. 

    For Commercial Passenger Vehicles, there is further information about those changes on the CPV website.

    Using other QR code services

    There are many digital check-in solutions available for businesses, organisations, clubs or events to use.

    For businesses required to use electronic record keeping, you must use either the free Victorian Government QR Service or Victorian Government Application Programming Interface linked digital record keeping system. These requirements ensure that the electronic record keeping system you have in place will be able to easily access information with Victorian Department of Health tracing systems if required.

    To help contract tracers, you should only use one platform per business, organisation, club or event. If we identify a positive case of COVID-19 this helps to quickly point contact tracing team members in the right direction.

    If a positive coronavirus (COVID-19) case is identified

    If your business, organisation, club or event is identified as having potentially been visited by someone with COVID-19, Victorian Department of Health contact tracers will contact the venue directly. In case of this, it’s a good idea to make a note of the name of the check-in service you use.

    Storing data

    All check-in data is housed in secure databases managed by Service Victoria, the Victorian Government’s online hub for transacting with government. Unless Department of Health contact tracers request data for COVID-19 contact tracing purposes, it is automatically deleted after 28 days.

    Deleting data

    Unless the Department of Health requests data for COVID-19 contact tracing, it is automatically deleted after 28 days. Information about your business (e.g. name, address and contact details) will remain on the database.

  2. See how to register your business for a contact tracing QR code.

    When setting up a QR code, you can:

    • add locations
    • add a primary contact person
    • add areas
    • add multiple locations

    Find out how to add locations and areas.

    If you have multiple businesses, organisations, clubs or events

    If you have more than one business, organisation, club or event, you must register each individually.

    If your business, organisation, club or event has multiple locations or areas

    You can add more than one location under your business, organisation, club or event. Within these locations, add as many areas as you need to. For example, you may want to specify indoor and outdoor seating.

    View a list of your locations or areas

    Once registered, you can view or add more locations and areas by logging into the Victorian Government Venue QR Code Service or the Victorian Government Commercial Passenger Vehicle QR Code Service.

  3. After registering, you will receive your QR code to your nominated email address. You can register at the Victorian Government Venue QR Code Service or the Victorian Government QR Commercial Passenger Vehicle Code Service.

    How to download a QR code/s

    After registering, you will receive an email with a link to download your QR code poster. If you registered more than one location or more than one area under a location (e.g. indoor or outdoor dining), you will receive more than one download link. Make sure you display the correct QR code poster for each location or area. You can also download your codes via the Victorian Government QR Venue Code Service or the Victorian Government QR Commercial Passenger Vehicle Code Service.

  4. QR codes are already embedded on the poster, which you can print out immediately.

    How to display a QR code

    You can display your QR code posters in a way which suits your location best, and allows visitors to easily scan the code. Your QR code is already on the poster with information to help visitors check in quickly. You may even choose to use an existing digital display to show the QR code poster.

    Displaying multiple QR code posters

    You should only receive multiple QR code posters if you have registered multiple locations on the service. Make sure you display the correct QR code poster in the correct location or area.

  5. To support contact tracing, if a person (including staff) is at your location for more than 15 minutes, most businesses, workplaces and premises must record the person's:

    • first name
    • phone number

    Check to see which workplaces and premises need to keep records.

    You should encourage visitors to check-in via the QR code displayed at your business, organisation, club or event.

    How customers or visitors scan a QR code

    Visitors can scan the QR code by opening up their smartphone’s camera and allowing it to focus on the code. The smartphone will then generally identify the code and say what to do next. If this does not work, suggest to the person to download the Service Victoria app from the Google Play Store or Apple App Store.

    Prepare to help those who may be unfamiliar with QR code technology. For example, you may have to scan it for them. If a visitor needs help, remember to remain COVIDSafe.

    If the QR code won’t scan

    However, you choose to collect visitation data, be prepared to manually collect it by using a pen and paper. We have a number of printable signs, posters and templates to help you stay COVIDSafe.

    Using an app instead of a website

    To ensure maximum end-to-end security, a Victorian Government QR code will only open via the Service Victoria app.

    Malicious actors can display QR codes which will send users to sites with a similar look and feel. Websites can also allow phishing attacks, which will direct users to unsafe websites.

    If a user scans a QR Code not issued by the Victorian Government QR Code Service, the:

    • Service Victoria pop-up won’t appear
    • Service Victoria app won’t open

    If your visitors are concerned about what the QR code is asking them to do, direct them to our Coronavirus Hotline on 1800 675 398. If you're not using the Victorian Government QR Code Service, you should speak to your third-party provider QR code service for instruction.

Reviewed 08 April 2021

Coronavirus Victoria

24/7 Coronavirus Hotline

If you suspect you may have coronavirus (COVID-19) call the dedicated hotline – open 24 hours, 7 days.

Please keep Triple Zero (000) for emergencies only.

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