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About the free Victorian Government QR Code Service

The Victorian Government QR Code Service is free for all Victorian businesses, organisations, clubs and events. This service helps contact tracers to contain COVID-19 outbreak.

Key points

  • Record keeping continues to be an important tool for helping Victoria stay safe and stay open. 
  • The need for fast and accurate contact information for anyone who has visited a COVID-19 public exposure site is vital.
  • The following venues and facilities must ensure all visitors check in using the free Victorian Government QR Code Service. From 28 May 2021, venues and facilities currently using a Victorian Government Application Programming Interface (API) linked digital record keeping system must use the Victorian Government QR Service. For instructions on how to switch, please go to QR code app, API and digital record keeping for contact tracing.
  • Venues and facilities required to use the free Victorian Government QR Code Service for record keeping are:
    • Hospitality (including food and drink facilities, such as cafes, restaurants, pubs, bars, clubs and hotels)
    • Indoor physical recreation and community sport (including staffed and unstaffed gyms, play centres, indoor skateparks and indoor trampolining centres) 
    • Outdoor physical recreation and community sport facilities 
    • Pools, spas, saunas, steam rooms and springs (indoor and outdoor spaces, including water or non-water parts of the venue) 
    • Ceremonies and religious gatherings (including places of worship) 
    • Weddings (record-keeping requirements as per the venue where the wedding is held)
    • Funerals (record-keeping requirements as per the venue where the funeral is held)
    • Community venues and facilities including libraries and toy libraries (not including outdoor skate parks, playgrounds and other outdoor communal areas) 
    • Creative arts facilities 
    • Real estate inspections and auctions 
    • Seated entertainment venues (indoors and outdoors) 
    • Indoor non-seated venues (such as galleries) 
    • Outdoor non-seated entertainment venues (such as zoos and live museums) 
    • Arcades, escape rooms, bingo centres 
    • Drive in cinemas 
    • Amusement parks 
    • Gaming (casinos, gaming machine areas, retail betting venues) 
    • Adult entertainment (brothels, sex on premises venues, sexually explicit entertainment) 
    • Nightclubs 
    • Karaoke 
    • Hairdressing, beauty and personal care services 
    • Accommodation (visitors in shared, communal spaces) 
    • Commercial tourism operators including, but not limited to: 
      • Guided tours of museums, galleries, historic locations 
      • Adventure sports (ballooning, abseiling, rock climbing, canoeing, kayaking) 
      • Marine based tours (kayaking, scuba, fishing, surfing) 
    • Commercial passenger vehicles 
  • Businesses should proactively encourage customers to check-in.
  • Additionally, venues must provide an alternative record keeping system for people who do not have or cannot use a device to scan the QR code. This could include making a service available for people to use (like an iPad).
  • For supermarkets, markets, retail and shopping centres, using the QR Code Service is highly recommended.
  • All other venues and businesses not on this list are encouraged to use the free Victorian Government QR Code Service for record keeping.
  • For more information on record keeping visit the Record keeping for contact tracing - information for business page.

Scammers posing as Service Victoria

Scammers pretending to work for Service Victoria are leaving threatening voicemails against members of the public. 

These methods are designed to scare people into revealing personal and financial information. 

If you receive a threatening voicemail claiming to be from Service Victoria, delete it immediately. And if you can, you should block the number.

The best way we can stop these scams is to report them to Scamwatch.

  1. Below is some helpful information about the free Victorian Government QR Code Service and what you need to know. For Commercial Passenger Vehicles, there is further information about those changes on the CPV website.

    When you can register

    To register, go to '2. Register your business' below.

    It’s free to use

    The QR Code Service is free for businesses, organisations, clubs and events to use to help with contact tracing. There are no ongoing costs to use the service. 

    Using other QR code services

    There are many digital check-in solutions available for businesses, organisations, clubs or events to use.

    Businesses that are required to use electronic record keeping, must use the free Victorian Government QR Service. From 28 May 2021, venues and facilities currently using a Victorian Government Application Programming Interface (API) linked digital record keeping system must use the Victorian Government QR Service. For instructions on how to switch, please go to QR code app, API and digital record keeping for contact tracing.

    If a confirmed case of COVID-19 is identified, this helps to quickly point contact tracing team members in the right direction.

    If a COVID-19 case is identified

    If your business, organisation, club or event is identified as having potentially been visited by someone with COVID-19, Victorian Department of Health contact tracers will contact the venue directly. If you have been using a Victorian Government Application Programming Interface (API) linked digital record keeping system instead of the free Victorian Government QR Service tell the Department of Health the name of the check-in service you use.

    Storing data

    All check-in data is housed in secure databases managed by Service Victoria, the Victorian Government’s online hub for transacting with government. Unless Department of Health contact tracers request data for COVID-19 contact tracing purposes, it is automatically deleted after 28 days.

    Deleting data

    Unless the Department of Health requests data for COVID-19 contact tracing, it is automatically deleted after 28 days. Information about your business (e.g. name, address and contact details) will remain on the database.

  2. See how to register your business for a contact tracing QR code.

    When setting up a QR code, you can:

    • add locations
    • add a primary contact person
    • add areas
    • add multiple locations

    Find out how to add locations and areas.

    If you have multiple businesses, organisations, clubs or events

    If you have more than one business, organisation, club or event, you must register each individually.

    If your business, organisation, club or event has multiple locations or areas

    You can add more than one location under your business, organisation, club or event. Within these locations, add as many areas as you need to. For example, you may want to specify indoor and outdoor seating.

    View a list of your locations or areas

    Once registered, you can view or add more locations and areas by logging into the Victorian Government Venue QR Code Service or the Victorian Government Commercial Passenger Vehicle QR Code Service.

  3. After registering, you will receive your QR code to your nominated email address. You can register at the Victorian Government Venue QR Code Service or the Victorian Government QR Commercial Passenger Vehicle Code Service.

    How to download a QR code

    After registering, you will receive an email with a link to download your QR code poster. If you registered more than one location or more than one area under a location (e.g. indoor or outdoor dining), you will receive more than one download link. Make sure you display the correct QR code poster for each location or area. You can also download your codes via the Victorian Government QR Venue Code Service or the Victorian Government QR Commercial Passenger Vehicle Code Service.

    Having trouble receiving emails from the Victorian Government QR Code Service?

    It may be possible that organisational spam filters are blocking the delivery of emails to your nominated email addresses, including your welcome email and the email containing your QR Code posters, please ensure that the domain @dhhs.vic.gov.au has been whitelisted, emails sent from the from the Victorian Government QR Code Service will come from the email sender noreplydvr@dhhs.vic.gov.au, please ensure this email sender is whitelisted, alternatively please ensure to check your Junk and Spam folders.

  4. QR codes are already embedded on the poster, which you can print out immediately.

    How to display a QR code

    You can display your QR code posters in a way which suits your location best, and allows visitors to easily scan the code. Your QR code is already on the poster with information to help visitors check in quickly. You may even choose to use an existing digital display to show the QR code poster.

    Displaying multiple QR code posters

    You should only receive multiple QR code posters if you have registered multiple locations on the service. Make sure you display the correct QR code poster in the correct location or area.

    Customising your QR Code Poster print settings

    Download your PDF, once you open your PDF go in to the “File” menu, then go to the “Print” menu, from here you will be able to edit the page size and colour settings etc to print your posters. 

    Can I laminate my QR Code posters?

    Yes, however sometimes the glare from the laminate, especially in outdoor dining settings can interfere with scanning. We recommend also having a full A4 size poster on display for each of you nominated areas.

  5. To support contact tracing, if a person (including staff) is at your location for more than 15 minutes, most businesses, workplaces and premises must record the person's:

    • name
    • phone number

    Check to see which workplaces and premises need to keep records.

    You should encourage visitors to check-in via the QR code displayed at your business, organisation, club or event.

    Can you tell me how many patrons have checked in to my venue since I put up posters?

    No. Check-in data can only be accessed for the specific purpose of contact tracing in the event of an outbreak. We are unable to provide any usage statics of the QR Code Posters within your business. 

    How do I check that the QR Code Service is working?

    Download the Service Victoria App if you have not already done so and scan your QR Code posters to see what your customers and patrons will experience.  

    QR Codes don’t work for some of my customers?

    Some older Android phones may have trouble scanning, we recommend if you are going to use smaller laminated codes throughout your venue also having a full A4 size poster on display. 

    Is there a manual check-in option?

    Yes. The Service Victoria App has a manual check-in option, this can be used by entering the 6 character unique Location Code that appears below the QR code on any displayed Victorian Government Poster.

Reviewed 10 May 2021

Coronavirus Victoria

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If you suspect you may have coronavirus (COVID-19) call the dedicated hotline – open 24 hours, 7 days.

Please keep Triple Zero (000) for emergencies only.

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