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Arts and entertainment services sector guidance

Sector guidance for arts and entertainment services businesses within Victoria.

Changes to restrictions in metropolitan Melbourne and regional Victoria

The Victorian Government has announced the further easing of COVID-19 restrictions from 11:59pm Thursday 17 June.

For a detailed overview of the changes, see the Table of Restrictions (PDF) at the bottom of the Statement from the Acting Premier

The Victorian Government has announced that every Victorian business must use the Victorian Government QR Code Service to check-in their workers, customers and visitors, with some limited exemptions.

For customer-facing venues and workplaces, such as hospitality venues and retailers, it is already mandatory to use the Victorian Government QR Code Service.

For businesses that have not previously been mandated to use the Victorian Government QR Code Service prior to Thursday 11:59pm 10 June 2021 an enforcement amnesty is in place until Thursday 11:59pm 1 July 2021.

The Department of Jobs, Precincts and Regions is undertaking consultation with businesses and industry to ensure business feedback is part of the implementation process.

The information on this page has been temporarily superseded by current restrictions. Please refer to:

Current restrictions - how we work metropolitan Melbourne

Current restrictions - how we work regional Victoria.

For a summary of COVIDSafe Settings restrictions and Q&As for the creative industries visit the Creative Victoria website.

Industry Restart Guidelines

Last updated: 25 May 2021

Last updated: 25 May 2021

Last updated: 25 May 2021

Frequently asked questions - COVIDSafe Settings 

Last updated: 12 May 2021

Read below for answers to frequently asked questions for businesses in the arts and entertainment sector. 

What are the current face mask requirements?

You must always carry a face mask with you when you leave home unless you have a lawful reason not to.

Face masks continue to be mandatory in some locations, unless a lawful reason not to wear one applies.

For a full list of settings where masks continue to be mandatory, see: Face masks.

  • From Friday 28 May 2021, it will be mandatory for customer-facing industries that require checking-in to use the free Victorian Government QR Code Service.  This includes art and entertainment venues and creative facilities. The full list of industries can be found at Checking in with QR Codes.

    The Victorian Government QR Code Service is convenient for Victorians and gives contact tracers access to the best data quickly.

    Venues and facilities currently using a Victorian Government Application Programming Interface (API) linked digital record keeping system must switch to the Victorian Government QR Service by Friday 28 May 2021. For instructions on how to switch, please go to Register to use the Victorian Government QR Code Service

    Venues are responsible for ensuring workers and visitors always check-in and that electronic records are up to date. Find out more information on the venue and businesses where electronic record keeping is required.

  • A patron is any member of the public at an art and entertainment venue or a creative facility. A worker, such as a staff member at a gallery, or a performer in a theatre, is not considered a patron.

  • From 6.00pm on Friday 26 March 2021, there is no cap on the number of people permitted on a dancefloor. The density quotient relevant to the venue continues to apply.

  • From 11.59pm Friday 9 April 2021, the following capacity restrictions apply to indoor entertainment venues:

    • Up to 1000 patrons per seated space (indoor and outdoor)
    • A density quotient of one person per two square metres applies to non-seated spaces (indoor and outdoor). This applies to patrons only (does not include workers). 

    Venues may have more than one seated space and/or non-seated space, and all seated events must be ticketed. Venue managers should ensure the required density quotient in entry and exit points is maintained, where possible. Density quotients and capacity limits do not apply if the venue is used exclusively by a single school. Venues with a capacity of more than 500 patrons must publish their COVIDSafe Plan online. 

  • From 11.59pm Friday 9 April 2021, the following capacity restrictions apply to non-seated outdoor entertainment venues:

    • A density quotient of one person per two square metres applies to indoor non-seated spaces up to a maximum of 1000  (does not include workers). 
    • A density quotient of one person per two square metres applies to outdoor non-seated spaces. This applies to patrons only (does not include workers). 
    • Up to 1000 patrons per seated space (indoor and outdoor).

    Venues may have more than one seated space and/or non-seated space. Density quotients and capacity limits do not apply if the venue is used exclusively by a single school. Venues with a capacity of more than 500 patrons must publish their COVIDSafe Plan online.

  • From 11.59pm Friday 9 April 2021, the following capacity restrictions apply to indoor entertainment venues:

    •  Up to 1000 patrons per seated space (indoor and outdoor)
    • A density quotient of one person per two square metres applies to non-seated spaces (indoor and outdoor). This applies to patrons only (does not include workers).

    Venues may have more than one seated space and/or non-seated space, and all seated events must be ticketed. Venues should maintain the required density quotient in entry and exit points, where possible. Density quotients and capacity limits do not apply if the venue is used exclusively by a single school. Venues with a capacity of more than 500 patrons must publish their COVIDSafe Plan online. 

  • From 11.59pm Friday 9 April 2021, the following capacity restrictions apply to drive-in cinemas:

    • A density quotient of one person per two square metres applies in all spaces at a drive-in cinema, other than inside a vehicle.  This applies to patrons only – it does not include workers. 

    Venues with a capacity of more than 500 patrons must publish their COVIDSafe Plan online. 

  • From 11.59pm Friday 9 April 2021, the following capacity restrictions apply to indoor entertainment venues:

    • The overall capacity limit of the venue is 75 per cent of the maximum capacity of the facility as stated in the occupancy permit, subject to each space meeting the following capacity limits:
      • Up to 1000 patrons per seated space (indoor and outdoor)
      • A density quotient of one person per two square metres applies to indoor non-seated spaces up to a maximum of 1000 patrons (does not include workers). 
      • A density quotient of one person per two square metres applies to outdoor non-seated spaces. This applies to patrons only (does not include workers). 

    Venues may have more than one seated space and/or non-seated space. Density quotients and capacity limits do not apply if the venue is used exclusively by a single school. Venues with a capacity of more than 500 patrons must publish their COVIDSafe Plan online.

  • From 11.59pm Friday 9 April 2021, the following capacity restrictions apply to nightclubs:

    Venues may have more than one seated space and/or non-seated space.

  • From 11.59pm Friday 9 April 2021, the following capacity restrictions apply to karaoke facilities:

    Venues may have more than one seated space and/or non-seated space.

  • From 11.59pm Friday 9 April 2021, the following capacity restrictions apply to amusement parks:

    • The  capacity limit for amusement parks is 75 per cent of the maximum capacity of the facility as stated in the occupancy permit. This is subject to each space applying: a density quotient of one person per two square metres in all spaces (indoor and outdoor, seated and non-seated) to patrons only, it does not include workers. 

    Venues may have more than one seated space and/or non-seated space. Density quotients and capacity limits do not apply if the venue is used exclusively by a single school. Venues with a capacity of more than 500 patrons must publish their COVIDSafe Plan online.

  • From 11.59pm Friday 9 April 2021, the following capacity restrictions apply to arcades, escape rooms and bingo centres:

    Venues may have more than one seated space and/or non-seated space. Venues with a capacity of more than 500 members of the public must publish their COVIDSafe Plan online.

  • Public Events may occur in accordance with the Public Events Framework.

    See the Public Events Framework for further information.

Reviewed 18 June 2021

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