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Caregiving, pets and medical care

Find information about how COVIDSafe Summer restrictions affect caregiving, pet care and seeking medical care.

Seeing a doctor or healthcare professional 

Can I see a doctor or access medical services? 

Yes. You shouldn’t delay seeing a doctor or accessing medical services. If you are unwell it is important that you see a healthcare professional, including to: 

You may access these services anywhere in Victoria. 

In an emergency you should call Triple Zero (000) and ask for an ambulance. 

Can allied health services open? 

Yes, allied health services can operate. Allied health services include physiotherapy, optometry, audiology, speech pathology and occupational therapy. 

Can water births take place in Victoria? 

If you screen negative for coronavirus (COVID-19) risk factors, water births can take place in Victoria. 

Looking after family, children and friends 

Find out about the restrictions that apply to seeing friends and family

Can I get a babysitter to come to my home? 

Yes. You can arrange in-home child minding. 

It is recommended that visitors to your home wear a face mask where you are unable to keep at least 1.5 metres distance between yourself and others. 

Can I drop my children at childcare or at someone’s house to have them looked after? 

Yes. You can use childcare services or take your children to the house of a friend or family member so they can be cared for. 

Can I visit an elderly parent or friend? 

Yes, you can visit an elderly parent or friend. 

You can have up to 15 people visit you per day. Children are included in the visitor limit, but babies under the age of 12 months are not included in the visitor limit. 

When you are preparing meals or caring for an elderly person you should be aware of the risks of transmitting coronavirus (COVID-19). Older people are especially vulnerable to coronavirus (COVID-19), so it is important you take extra steps to keep them safe. You should wear a face mask, maintain physical distancing and wash your hands regularly while visiting. 

If you are delivering meals, think about leaving a package on their doorstep without making physical contact. If you are doing cleaning chores or other housework, have them sit somewhere comfortable away from you while you work, so you are not in close contact. 

Make sure they are feeling well and ask them if they have enough of their regular medications whenever you visit. You should keep at least 1.5 metres distance between yourself and others wherever possible. You should wash your hands often. 

What support is available if I fear for my safety or the safety of my children due to a family violence situation? 

Family violence frontline services, including crisis accommodation, continue to operate to support women, children and families during the coronavirus (COVID-19) pandemic. 

There are options for accessing safe housing if you need to leave a violent situation or you are not safe in your home. 

If you or someone you know is in immediate danger call Triple Zero (000). 

Or if it is safe to do so, you can call Safe Steps on 1800 015 188 or email safesteps@safesteps.org.au for help 24 hours a day, 7 days a week. 

Find out more about family violence crisis response and support during coronavirus (COVID-19)

Looking after animals and pets 

Can I take my animal to the vet? 

Yes, you can take an animal to the vet.

Keep at least 1.5 metres between yourself and others.

If you are unwell, or are in quarantine or isolation, contact your veterinary practitioner by phone for advice on what to do to ensure your animal gets the care it needs. You must not leave home if you are unwell, or in quarantine or isolation.

I’m picking up a new pet – how can I keep myself safe?

When you are picking up a pet you should keep at least 1.5 metres between yourself and others. Practise good hygiene, including washing your hands regularly. 

If the pet is located interstate, you will need to check the rules for travel from Victoria, including any permits required or quarantine requirements. 

If you are unwell, or are in quarantine or isolation, you must not leave home.

Can I look for my lost pet at the council animal shelter or pound?

If you have lost a pet, first call your council to check if it is in the pound. If your pet is there, follow their instructions to arrange for its return.

Can I take or surrender a pet to a council animal shelter or pound? 

Yes, under the Domestic Animals Act 1994, council animal shelters and pounds must accept surrendered animals.

If you have found a lost pet or need to surrender a pet, first call your council and follow their instructions.

Can pet training or obedience schools resume?

You can attend an outdoor pet training lesson with up to 100 people, plus the teacher.

You can attend an indoor pet training lesson with the two square metre rule if electronic record keeping is being used, otherwise the four square metre rule applies. Smaller spaces can have a smaller number of people.

You must wear a fitted face mask outdoors if you cannot maintain 1.5 metres distance from other people (unless you normally live with them).

If you are operating an outdoor class, you may need a permit from your local council. You can find your local council using Know Your Council.

Can pet rescue, rehoming groups and community foster care networks continue to operate?

Yes, pet rescue, rehoming groups and community foster care networks are operating. Pets can still be transported to and from a place of care, including to a foster carer. Prospective home inspections or meet and greets are allowed. People who visit for work are not counted within the once a day visitor limit.

Can I leave home to care for animals located on property other than my place of residence?

Yes. There are no longer any limits on travel within Victoria.

You should wash and sanitise your hands before and after handling animals and their equipment, bedding or food.

Are pet breeder services allowed to deliver?

Yes. Pets can be delivered to their new home.

You should discuss the requirements for the new pet via video or phone prior to the delivery. Always maintain a distance of at least 1.5 metres between yourself and other people when delivering a pet and, if indoors, wear a fitted face mask if you cannot keep at least 1.5 metres between yourself and others. 

Reviewed 23 January 2021

Coronavirus Victoria

24/7 Coronavirus Hotline

If you suspect you may have coronavirus (COVID-19) call the dedicated hotline – open 24 hours, 7 days.

Please keep Triple Zero (000) for emergencies only.

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