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Caregiving, pets and medical care

Find information about how restrictions affect caregiving, pet care and seeking medical care in Victoria.

Summary of restrictions

Restrictions are in place in Victoria from 11:59pm on Tuesday 27 July 2021: 

  • There are no restrictions on the reasons to leave home or the distance you can travel.
  • If you need to see a doctor or health care professional, you should do so. Do not put off getting medical care. Your doctor or health care professional can provide advice on how to stay safe.
  • If you are leaving home for health care and medical purposes, or for care or other compassionate reasons, you must always carry and wear a face mask, unless an exception applies.
  • You can take a pet to the vet.
  • Private gatherings in the home are not permitted, however you can visit a private residence to provide caregiving to a person who ordinarily lives at that premises. This includes care for sick or elderly relatives, and people who might have particular needs because of their age, infirmity, disability, illness, a chronic health condition or because of matters relating to their health (such as mental health or pregnancy).
  • If you are providing care for someone, you should keep at least 1.5 metres apart when you can. You must wear a face mask unless an exception applies.
  • Face masks must be worn indoors and outdoors, unless an exception applies. For more information, see face masks. 
  • Remember to check in at all venues and workplaces using the Service Victoria QR Code app regardless of the duration of your visit.  

Do I need to QR code check in when I see my GP?

Yes, you need to check in upon entry using the Service Victoria app when you see your GP, regardless of the duration of your visit. 

If you are experiencing symptoms of COVID-19, call your doctor or medical centre before your appointment and follow their advice. Get tested and self-isolate immediately until a negative result is received.

Can allied health services open?

Yes, allied health services can operate. Allied health services include physiotherapy, optometry, audiology, speech pathology and occupational therapy.

Looking after family, children and friends

Can I drop my children at childcare or at someone’s house to have them looked after?

Yes. Childcare is open to all children.

If you enter a childcare service to drop off your child, you must check in upon entry using the Service Victoria QR Code app, regardless of the duration of your visit.

If you or your child are unwell, get tested for COVID-19 immediately and self-isolate until a negative test result is received.

Can I visit an elderly parent or friend?

Private gatherings in the home are not permitted, but you can visit a private residence to provide caregiving to a person who ordinarily resides at that private residence.

Caregiving includes care for sick or elderly relatives, and people who might have particular needs because of their age, infirmity, disability, illness, a chronic health condition or because of matters relating to their health (such as mental health or pregnancy).

If your elderly parent or friend resides in an aged care facility or healthcare setting, you must follow the visitor requirements of that facility. See Visiting care facilities or Visiting hospitals.

Elderly people are especially vulnerable to COVID-19, so it is important that you take extra steps to keep them safe. You must wear a face mask (unless a lawful exception applies), should maintain physical distancing, and should wash or sanitise your hands regularly while visiting including before you arrive and leave. 

If you are delivering meals, think about leaving a package on their doorstep without making physical contact. If you are doing cleaning chores or other housework, have them sit somewhere comfortable away from you while you work, so you are not in close contact. 

Make sure they are feeling well and ask them if they have enough of their regular medications whenever you visit. Even though you must wear a face mask, you should still keep at least 1.5 metres distance between yourself and others wherever possible. You should wash your hands often. 

Can a person who lives in regional Victoria visit me for caregiving or other reasons? 

Yes, there are no restrictions on travel between metropolitan Melbourne and regional Victoria.

If they are feeling unwell with symptoms, tell them to stay home and get a COVID-19 test.

What support is available if I fear for my safety or the safety of my children due to a family violence situation? 

Family violence frontline services, including crisis accommodation, continue to operate to support women, children and families during the COVID-19 pandemic. 

There are options for accessing safe housing if you need to leave a violent situation or you are at risk of harm, or feel unsafe, in your home. 

If you or someone you know is in immediate danger call Triple Zero (000). 

Or if it is safe to do so, you can call Safe Steps on 1800 015 188 or email safesteps@safesteps.org.au for help 24 hours a day, 7 days a week. 

Looking after animals and pets

Can I take my animal to the vet?

Yes, you can take an animal to the vet.

You must wear a face mask, unless an exception applies. Keep at least 1.5 metres between yourself and others.

If you are unwell, or are in quarantine or isolation, contact your veterinary practitioner by phone for advice on what to do to ensure your animal gets the care it needs. You must not leave home if you are unwell, or in quarantine or isolation, unless for a permitted purpose or to get a COVID-19 test before self-isolating until you receive a negative result.

When you do visit the vet, you must check in upon entry using the Service Victoria app, regardless of the duration of your visit.

Can I collect my pet I have recently purchased whilst lockdown restrictions were in place? 

Yes, there are no restrictions on reasons to leave home in Victoria or how far you can travel.

When you are picking up a pet you must wear a face mask when indoors, unless a lawful exception applies, and you should keep at least 1.5 metres between yourself and others where possible. Practise good hygiene, including washing your hands regularly. 

If the pet is located interstate, you will need to check the rules for travel from Victoria, including any permits required or quarantine requirements. 

If you are unwell, or are in quarantine or isolation, you must not leave home. You should get tested for COVID-19 and self-isolate until you receive a negative result.

Can pet training or obedience schools resume?

You can attend an outdoor pet training lesson, and density requirements apply.

A density requirement of 1 person per 4 sqm applies for non-seated spaces, and no more than 100 people per indoor space and 300 people per outdoor space.

If you are operating an outdoor class, you may need a permit from your local council. You can find your local council using  Know Your Council.

Can pet rescue, rehoming groups and community foster care networks continue to operate?

Yes, pet rescue, rehoming groups, and community foster care networks can continue to operate. Pets can still be transported to and from a place of care, including to a foster carer.

Are pet breeder services in regional Victoria allowed to deliver?

Yes. Pets can be delivered to their new home. 

Reviewed 28 July 2021

Coronavirus Victoria

24/7 Coronavirus Hotline

If you suspect you may have COVID-19 call the dedicated hotline – open 24 hours, 7 days.

Please keep Triple Zero (000) for emergencies only.

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