Caregiving, pets and medical care - regional Victoria

Find information about how restrictions affect caregiving, pet care and seeking medical care in regional Victoria.

Summary of restrictions

From 11:59pm on Thursday 17 June 2021, if you live in regional Victoria:

  • You can seek medical care and shouldn’t delay seeing a doctor or accessing medical services.  
  • Up to five visitors are permitted to the home per day, plus dependants if they cannot be left unattended or cared for in another setting. This is in addition to individuals in the home for care or caregiving.
  • You can have a babysitter come to your home.   
  • You can take your pet to the vet.  
  • Face masks must be worn indoors unless a lawful exception applies and are recommended outdoors where a distance of at least 1.5 metres cannot be maintained.

Can I see a doctor or access medical services?

Yes, you shouldn’t delay seeing a doctor or accessing medical services. If you are unwell it is important that you see a healthcare professional. You can:

  • get tested for COVID-19
  • visit a doctor or other health professional or care service, or to obtain medicine and medical supplies
  • donate blood or breast milk.

You may access these services anywhere in Victoria. You must check in upon entry using the Service Victoria app, regardless of the duration of your visit.

In an emergency you should call Triple Zero (000) and ask for an ambulance. 

If you are experiencing symptoms of COVID-19, call your doctor or medical centre before your appointment and follow their advice. Stay home and get tested.

Can allied health services open?

Yes, allied health services can operate. Allied health services include physiotherapy, optometry, audiology, speech pathology and occupational therapy.

Can I get a babysitter to come to my home?

Yes. You can arrange for a babysitter to care for your child in the home.

Workers visiting your home must wear a face mask, unless a lawful exception applies. 

Can I drop my children at childcare or at someone’s house to have them looked after?

Yes. You can use childcare services or take your children to the house of a friend or family member so they can be cared for.

If you or your child are unwell, stay home and get tested for COVID-19.

Can I visit an elderly parent or friend?

Yes, up to five visitors are permitted to visit you at home each day plus dependants.

Elderly people are especially vulnerable to COVID-19, so it is important that you take extra steps to keep them safe. You should wear a face mask (unless a lawful exception applies).

Can a person who lives in metropolitan Melbourne visit me for caregiving or other reasons?

Yes, there are no restrictions on travel between metropolitan Melbourne and regional Victoria.

If they are feeling unwell with symptoms, tell them to stay home and get a COVID-19 test.

What support is available if I fear for my safety or the safety of my children due to a family violence situation?

Family violence frontline services, including crisis accommodation, continue to operate to support women, children, and families during the COVID-19 pandemic. 

There are options for accessing safe housing if you need to leave a violent situation or you are not safe in your home. 

If you or someone you know is in immediate danger call Triple Zero (000). 

Or if it is safe to do so, you can call Safe Steps on 1800 015 188 or email for help 24 hours a day, 7 days a week.

You can also visit family or friends in metropolitan Melbourne or Regional Victoria for support in a family violence situation.

If you experience symptoms of COVID-19 but do not feel safe isolating at home, see emergency accommodation available for people in Victoria who need support to self-isolate safely.

Find out more about family violence crisis response and support during coronavirus (COVID-19).

Looking after animals and pets

Can I take my animal to the vet?

Yes, you can take an animal to the vet. Check in with your veterinary clinic ahead of your appointment as clinics are operating with new rules to ensure they meet physical distancing and other COVIDSafe requirements. You also must wear a face mask when indoors, unless a lawful exception applies.

You must check in upon entry using the Service Victoria app, regardless of the duration of your visit.

I’m picking up a new pet – how can I keep myself and others safe?

When you are picking up a pet you must wear a face mask when indoors, unless a lawful exception applies, and you should keep at least 1.5 metres between yourself and others. Practise good hygiene, including washing your hands regularly. 

If you are unwell, or are in quarantine or isolation, you must not leave home. Make sure you get tested for COVID-19.

Can I pick up a pet in metropolitan Melbourne?

Yes. You can travel to pick up a pet anywhere in Victoria.

Can pet training or obedience schools resume?

You can attend an outdoor pet training lesson with up to 50 people. You should wear a face mask outdoors if you cannot maintain 1.5 metres distance from other people (unless you normally live with them). 

You can attend an indoor pet training lesson with up to 50 people in your group. Community facilities may have up to 300, in groups of no more than 50, and must comply with density requirements of 1 person per 4 sqm. You must wear a face mask indoors, unless a lawful exception applies. 

If you are operating an outdoor class, you may need a permit from your local council. You can find your local council using  Know Your Council.

Can pet rescue, rehoming groups and community foster care networks continue to operate?

Yes, pet rescue, rehoming groups, and community foster care networks can continue to operate. Pets can still be transported to and from a place of care, including to a foster carer. Prospective home inspections are allowed within regional Victoria, where they are necessary to sustain the life and wellbeing of an animal.

Can I leave home to care for animals located on property other than my place of residence?

You can travel anywhere in Victoria. You can travel to metropolitan Melbourne.

You should wash and sanitise your hands before and after handling animals and their equipment, bedding or food. 

Are pet breeder services in regional Victoria allowed to deliver?

Yes. Pets can be delivered to their new home. 

You should maintain a distance of at least 1.5 metres between yourself and other people when delivering a pet and, if indoors, you must wear a face mask, unless a lawful exception applies.

Pet breeders can travel from regional Victoria to metropolitan Melbourne to drop off a pet.

Reviewed 18 June 2021

Coronavirus Victoria

24/7 Coronavirus Hotline

If you suspect you may have COVID-19 call the dedicated hotline – open 24 hours, 7 days.

Please keep Triple Zero (000) for emergencies only.

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