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Checking in with QR Codes

Checking in at venues and facilities to help with contact tracing and keep each other safe.

How to check-in

  1. Open your camera app, then hold your phone over the QR code.
  2. Tap the link that pops up.
  3. Enter your details and tap “Check- in to this location”

Download the Service Victoria app.

Why do I need to check-in?

When you check-in, you create a record of the time and date you visited a venue.

This means that if there is a COVID-19 outbreak, contact tracers can quickly access your contact information and get in touch with you, if you’ve visited a public exposure site. This will help to contain a COVID-19 outbreak.

Where do I need to check-in?

All of the following venues and facilities must require all visitors to check-in using the free Victorian Government QR Service or Victorian Government Application Programming Interface (API) linked digital record keeping system.

  • Hospitality (including food and drink facilities, such as cafes, restaurants, pubs, bars, clubs, nightclubs, karaoke and hotels except for takeaway service).
  • Indoor physical recreation and community sport (including staffed and unstaffed gyms, play centres, indoor skateparks and indoor trampolining centres)
  • Outdoor physical recreation and community sport facilities
  • Pools, spas, saunas, steam rooms and springs (indoor and outdoor spaces, including water or non-water parts of the venue)
  • Hairdressing, beauty and personal care services
  • Accommodation (visitors in shared, communal spaces)
  • Ceremonies and religious gatherings (including places of worship)
  • Weddings: Record keeping requirements as per the venue where the wedding is held.
  • Funerals: Record keeping requirements as per the venue where the funeral is held.
  • Community venues and facilities including libraries and toy libraries (not including outdoor skate parks, playgrounds, and other outdoor communal areas)
  • Creative arts facilities
  • Real estate inspections and auctions
  • Seated entertainment venues (indoors and outdoors)
  • Indoor non-seated venues (such as galleries)
  • Outdoor non-seated entertainment venues (such as Zoos, live museums)
  • Arcades, escape rooms, bingo centres
  • Drive-in cinemas
  • Amusement parks
  • Gaming (casinos, gaming machine areas, retail betting venues)
  • Adult entertainment (brothels, sex on premises venues, sexually explicit entertainment)
  • Commercial tourism operators including, but not limited to:
    • Guided tours of museums, galleries, historic locations
    • Adventure sports (ballooning, abseiling, rock climbing, canoeing, kayaking,)
    • Marine based tours (kayaking, scuba, fishing, surfing)
  • Commercial passenger vehicles.

These venues must also provide an alternative record keeping system for people who do not have or cannot use a device to scan the QR code. This could include making a service available for people to use (like an iPad), or providing a pen and paper for manual recording keeping if electronic record keeping is temporarily unavailable.

From Friday 26 March, it has been mandatory for customer facing industries to use the free Victorian Government QR Code Service or an API compatible digital record keeping service. The list of the industries can be found at Record keeping for Contact Tracing - Information for Business.

If your QR Code service is not one of the API compatible services, please switch to the free Victorian Government QR Code Service. For instructions on how to switch, please go to Register to use the Victorian Government QR Code Service.

For other venues not listed including supermarkets, markets, retail and shopping centres, using the free Victorian Government QR Code Service or an API compatible digital record keeping service is highly recommended.

Find out more about record keeping at Record keeping for Contact Tracing - Information for Business.

How is my information used?

Your check-in details are only used or shared for contact tracing purposes if there is a suspected or confirmed COVID-19 case at a venue you have visited.

Your personal information can only be used by health authorities to help manage an outbreak of COVID-19.

If there’s no outbreak at a venue you’ve been to, your check-in details will be deleted after 28 days. If your details have been provided to the Victorian Chief Health Officer to help manage an outbreak, they can be held for more than 28 days if that information is needed for contact tracing purposes. Your details won’t be used for marketing or any other purposes.

Read more about how your privacy is protected when you check-in online

Do I need to download anything to check-in?

Most people won’t need to download anything, you just use your smartphone camera.

If you can’t use or don’t have a smartphone, the venue must provide an alternative way to check-in such as an iPad to enter your details or using pen and paper if electronic record-keeping is temporarily unavailable.

What is a QR code?

A QR code is a link that your smartphone camera can recognise.

In this case, it will activate the check-in for the venue you are visiting.

My phone won’t scan. How do I check-in?

If your phone doesn’t start check-in automatically, download and check-in with the Service Victoria app.

If you cannot check-in using the QR code because of technical or network issues like poor signal or low battery, the venue must provide an alternative way to check-in such as an iPad to enter your details or using pen and paper if electronic record-keeping is temporarily unavailable.

Who can I call if I need help?

If you need help call the Victorian Department of Health COVID-19 Hotline on 1800 675 398.

Translated materials 

In-language posters: How do I check in?

Reviewed 30 April 2021

Coronavirus Victoria

24/7 Coronavirus Hotline

If you suspect you may have coronavirus (COVID-19) call the dedicated hotline – open 24 hours, 7 days.

Please keep Triple Zero (000) for emergencies only.

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