How to check-in
- Open your camera app, then hold your phone over the QR code.
- Tap the link that pops up.
- Enter your details and tap “Check- in to this location”
Why do I need to check-in?
When you check-in, you create a record of the time and date you visited a venue.
This means that if there is a COVID-19 outbreak, contact tracers can quickly access your contact information and get in touch with you, if you’ve visited a public exposure site. This will help to contain a COVID-19 outbreak.
Where do I need to check-in?
- Hospitality (including food and drink facilities, such as cafes, restaurants, pubs, bars, clubs, nightclubs, karaoke and hotels except for takeaway service).
- Indoor physical recreation and community sport (including staffed and unstaffed gyms, play centres, indoor skateparks and indoor trampolining centres)
- Outdoor physical recreation and community sport facilities
- Pools, spas, saunas, steam rooms and springs (indoor and outdoor spaces, including water or non-water parts of the venue)
- Hairdressing, beauty and personal care services
- Accommodation (visitors in shared, communal spaces)
- Ceremonies and religious gatherings (including places of worship)
- Weddings: Record keeping requirements as per the venue where the wedding is held.
- Funerals: Record keeping requirements as per the venue where the funeral is held.
- Community venues and facilities including libraries and toy libraries (not including outdoor skate parks, playgrounds, and other outdoor communal areas)
- Creative arts facilities
- Real estate inspections and auctions
- Seated entertainment venues (indoors and outdoors)
- Indoor non-seated venues (such as galleries)
- Outdoor non-seated entertainment venues (such as Zoos, live museums)
- Arcades, escape rooms, bingo centres
- Drive-in cinemas
- Amusement parks
- Gaming (casinos, gaming machine areas, retail betting venues)
- Adult entertainment (brothels, sex on premises venues, sexually explicit entertainment)
- Commercial tourism operators including, but not limited to:
- Guided tours of museums, galleries, historic locations
- Adventure sports (ballooning, abseiling, rock climbing, canoeing, kayaking,)
- Marine based tours (kayaking, scuba, fishing, surfing)
- Commercial passenger vehicles.
These venues must also provide an alternative record keeping system for people who do not have or cannot use a device to scan the QR code. This could include making a service available for people to use (like an iPad), or providing a pen and paper for manual recording keeping if electronic record keeping is temporarily unavailable.
How is my information used?
Your check-in details are only used or shared for contact tracing purposes if there is a suspected or confirmed COVID-19 case at a venue you have visited.
Your personal information can only be used by health authorities to help manage an outbreak of COVID-19.
If there’s no outbreak at a venue you’ve been to, your check-in details will be deleted after 28 days. If your details have been provided to the Victorian Chief Health Officer to help manage an outbreak, they can be held for more than 28 days if that information is needed for contact tracing purposes. Your details won’t be used for marketing or any other purposes.
Do I need to download anything to check-in?
Most people won’t need to download anything, you just use your smartphone camera.
If you can’t use or don’t have a smartphone, the venue must provide an alternative way to check-in such as an iPad to enter your details or using pen and paper if electronic record-keeping is temporarily unavailable.
What is a QR code?
A QR code is a link that your smartphone camera can recognise.
In this case, it will activate the check-in for the venue you are visiting.
My phone won’t scan. How do I check-in?
If you cannot check-in using the QR code because of technical or network issues like poor signal or low battery, the venue must provide an alternative way to check-in such as an iPad to enter your details or using pen and paper if electronic record-keeping is temporarily unavailable.
Who can I call if I need help?
In-language posters: How do I check in?
Reviewed 30 April 2021