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Commercial passenger vehicles guidance on QR code record keeping

Requirements for commercial passenger vehicles in Victoria.

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Information for commercial passenger vehicle (CPV) drivers who have not transported international passengers or crew from ports of entry.

QR codes for commercial passenger vehicles

Last updated: 23 June 2021

Commercial passenger vehicles (CPVs) must use the Victorian Government QR Code Service to help with contact tracing for COVID-19. 

The Victorian Government has identified commercial passenger vehicles as high-risk environments for the spread of COVID-19. Record keeping using the Victorian Government QR Code Service helps the Victorian Department of Health with contact tracing to limit the spread of COVID-19, allowing us to stay safe and stay open.

All owners of commercial passenger vehicles (CPVs) are required to use the QR Code Service to record the:

  • passenger’s first name and family name
  • phone number
  • date and time the passenger used the service
  • registration number of the vehicle.

Drivers will also be expected to check in when they start a shift. Owners should work with drivers to ensure customers are encouraged to check in whenever they use the service.

The Victorian Government’s free QR Code Service has a version specific for commercial passenger vehicles.

Contact tracers will only use the information if a positive COVID-19 case is identified. The data will be deleted after 28 days unless it is needed for contact tracing purposes.

Frequently asked questions

Updated: 23 June 2021

Why are commercial passenger vehicles included?

The Victorian Government has identified commercial passenger vehicles as high-risk environments for the spread of COVID-19. Record keeping using the Victorian Government QR Code Service helps the Victorian Department of Health with contact tracing to limit the spread of COVID-19, allowing us to stay safe and stay open.

What is a QR code?

A QR code is a website link that a smartphone camera can recognise. If a user points their smartphone camera at a code, the weblink should open. The user is then taken to a form where they can provide their contact details. This allows business owners, including owners of commercial passenger vehicles, to keep visitor or passenger records for COVID-19 contact tracing purposes, helping us to stay safe and stay open.

Which commercial passenger vehicles will the change apply to?

The changes apply to anyone whose vehicle is registered as a commercial passenger vehicle (taxi, rideshare vehicle or hire car) with Commercial Passenger Vehicles Victoria (CPVV). If your vehicle appears on the CPVV public register and is actively providing CPV services, you will need to make the Victorian Government QR Code Service available.

Where should vehicle owners display the QR code?

The QR code needs to be printed and displayed inside the vehicle in an area that is easily accessible and visible to passengers, for example, on the back of a seat. The QR code will be useable for longer and will be easier to clean if it is laminated. Vehicle owners are responsible for printing and laminating their own QR codes.

What if a passenger doesn’t want to check-in?  

If someone is riding in a commercial passenger vehicle, they must check in.  

This ensures that in the event of a COVID-19 outbreak, contact tracers can quickly access their contact information and get in touch with them. This will help to keep the community safe and will help keep Victoria open for business. 

If a passenger is unable to use a device to scan a QR code, you can help them check in using the   Kiosk check-in option, or if check-in is not practicable or there are access issues, with an alternative record keeping method (such as pen and paper).

How will this be enforced? What is the penalty if the Victorian Government QR Code Service is not made available in commercial passenger vehicles?

Department of Health Authorised Officers, police officers and WorkSafe inspectors can enforce the use of the Victorian Government QR Code Service. 

Penalties of up to $1,652 can be issued if owners are not following the rules.

How long does the Victorian Government QR Code Service keep passenger records for?

Services Victoria will store all passenger records for 28 days. Records are only provided to the Department of Health for contact tracing purposes if someone who has used a vehicle, or visited a venue, tests positive to COVID-19.

Can Commercial Passenger Vehicles Victoria use the data collected to fulfil booking service providers’ record-keeping requirements?

No. The passenger record data is collected by Service Victoria and can only be accessed by the Department of Health for COVID-19 contact tracing purposes.

Reviewed 22 July 2021

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