Communicating with parents and carers during remote learning

Guidance for schools about a communications approach for parents and carers during remote learning.

Establishing your communications approach

We recommend that schools establish a communication approach for parents and carers. This should make clear:

  • how and when you'll communicate with them
  • how and when students and parent/carer(s) can contact teachers and/or the school
  • that they'll receive a schedule or calendar from the school that shows what learning tasks students are expected to perform
  • preferred methods of communication. These may include mail, email, digital learning platforms, the school website, social media, telephone, videoconferencing, and using interpreters

Clarify learning from home expectations

We also recommend that schools clarify and communicate what students, parents and carers need to do during remote learning. You should note that:

  • learning activities must be self-contained and manageable and should not rely too heavily on parents as educators
  • learning activities will be designed to cater to the whole class, including students with disability and additional learning needs
  • learning activities may need to focus on the goals of the Individual Education Plans (IEP) where appropriate
  • parents/carers may not always be available during the school day to support learning from home – many will have work, caring or other responsibilities
  • the parent or carer is responsible for students’ general safety during remote learning
  • some parent/carer(s) may experience more difficulty in supporting learning from home. For example, parent/carer(s) with English as an additional language, low levels of literacy or a learning disability

Tips for parents and carers

Find advice, tips and resources to help parents and carers support their child’s continuity of learning from home.

This advice includes links to literacy and numeracy resources and tips. Parent/carer(s) can use these with their children at home without the school’s involvement.

Schools can:

  • direct parents with questions about supporting learning from home to this advice
  • create and distribute their own materials/resources

Supporting students with technology at home

Where necessary, students should be provided with access to digital devices to enable access to learning programs being provided by the school.

Schools must follow e-safety policies and procedures.

The Department has reactivated all internet services that were provided and used by students during the previous remote learning period.

Families who do not have internet access at home, such as those who live in an area without 4G reception, should talk to the school about how students may receive materials that do not require online access.

Some students with disability and additional learning needs may use a range of equipment and technology (accessible software) at school that is necessary for their learning in the home environment. In these instances, the school should work with families to support their access free of charge. Exceptions would be where the equipment is large or heavy or requires intensive training to operate safely. Schools should also nominate a contact person to facilitate requests for troubleshooting or damage.

Translated learning from home resources

We’ve translated key learning from home resources, available at: advice in your language.

Additional resources

Interpreting services

Schools can access free interpreting and translating services to communicate with families.

LanguageLoop provides a telephone interpreting service 24 hours a day, seven days a week. LanguageLoop can also offer video interpreting services.

To contact LanguageLoop and find more information, explore use an interpreter or translatoror call 03 9280 1941.

Translated health information

Translated health resources about COVID-19 are also available:

Reviewed 16 July 2021

Coronavirus Victoria

24/7 Coronavirus Hotline

If you suspect you may have COVID-19 call the dedicated hotline – open 24 hours, 7 days.

Please keep Triple Zero (000) for emergencies only.

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