Establishing your communications approach
We recommend that schools establish a communication approach for parents and carers. This should make clear:
- how and when you'll communicate with them
- how and when students and parent/carer(s) can contact teachers and/or the school
- that they'll receive a schedule or calendar from the school that shows what learning tasks students are expected to perform
- preferred methods of communication. These may include mail, email, digital learning platforms, the school website, social media, telephone, videoconferencing, and using interpreters
Clarify learning from home expectations
We also recommend that schools clarify and communicate what students, parents and carers need to do during remote learning. You should note that:
- learning activities must be self-contained and manageable and should not rely too heavily on parents as educators
- learning activities will be designed to cater to the whole class, including students with disability and additional learning needs
- learning activities may need to focus on the goals of the Individual Education Plans (IEP) where appropriate
- parents/carers may not always be available during the school day to support learning from home – many will have work, caring or other responsibilities
- the parent or carer is responsible for students’ general safety during remote learning
- some parent/carer(s) may experience more difficulty in supporting learning from home. For example, parent/carer(s) with English as an additional language, low levels of literacy or a learning disability
Tips for parents and carers
This advice includes links to literacy and numeracy resources and tips. Parent/carer(s) can use these with their children at home without the school’s involvement.
- direct parents with questions about supporting learning from home to this advice
- create and distribute their own materials/resources
Supporting students with technology at home
Where necessary, students should be provided with access to digital devices to enable access to learning programs being provided by the school.
Schools must follow e-safety policies and procedures.
The Department has reactivated all internet services that were provided and used by students during the previous remote learning period.
Families who do not have internet access at home, such as those who live in an area without 4G reception, should talk to the school about how students may receive materials that do not require online access.
Some students with disability and additional learning needs may use a range of equipment and technology (accessible software) at school that is necessary for their learning in the home environment. In these instances, the school should work with families to support their access free of charge. Exceptions would be where the equipment is large or heavy or requires intensive training to operate safely. Schools should also nominate a contact person to facilitate requests for troubleshooting or damage.
Translated learning from home resources
Schools can access free interpreting and translating services to communicate with families.
Translated health information
Translated health resources about COVID-19 are also available:
- Visit the about COVID-19 web page to access these resources.
- The has factsheets and guidelines available in a range of languages including Arabic, Vietnamese, Simplified and Traditional Chinese. Visit the web page to access these resources.
- have collated list of translated health information, also available on the web page.
Reviewed 16 July 2021