Health care and social assistance sector guidance

Sector guidance for the health care and social assistance sector within Victoria.

Victoria to further relax COVIDSafe Settings

The Victorian Government has announced a further easing of COVIDSafe settings from Friday 28 May.

This includes lifting the one person per two square metre density quotient for small-to-medium sized venues.

From Friday 28 May 2021, it will be mandatory for customer-facing industries that require checking-in to use the free Victorian Government QR Code Service. The full list of industries can be found at Checking in with QR Codes

The Victorian Government QR Code Service is convenient for Victorians and gives contact tracers access to the best data quickly.

Venues and facilities currently using a Victorian Government Application Programming Interface (API) linked digital record keeping system must switch to the Victorian Government QR Service by Friday 28 May 2021. For instructions on how to switch, please go to Register to use the Victorian Government QR Code Service.

Read the media release.


Industry restart guidelines

Last updated: 31 March 2021

Last updated: 1 April 2021

Additional PPE requirements

Additional PPE requirements apply for Allied Health professionals in private practice settings. Please refer to the following PPE guidelines (below), as approved by the PPE Taskforce, for more information.

Last updated: 9 April 2021

Frequently asked questions - COVIDSafe Settings

Last updated: 21 April 2021

Read below for answers to frequently asked questions by practitioners and clients within the healthcare and social assistance sector.

Allied health

What are the current face mask requirements?

You must always carry a face mask with you when you leave home unless you have a lawful reason not to.

Face masks continue to be mandatory in some locations, unless a lawful reason not to wear one applies.

For a full list of settings where masks continue to be mandatory, see: Face masks.

What services can I provide during COVIDSafe Settings?

All healthcare and social assistance workers can provide services with a COVIDSafe Plan, but telehealth remains the preferred option for care delivery where appropriate. For more detail, see the Industry Restart Guidelines.

Are group classes permitted?

Yes. During COVIDSafe Settings, group classes such as physiotherapy can be provided.  

For clinical settings, indoor groups need to apply a density quotient of one person per two square metres.

From Friday 26 March 2021, a density quotient of one person per two square metres applies for health professionals who provide clinical services in a cardio or strength training facility (such as a public/commercial gym), the density quotient of one person per two square metres also applies when the facility is staffed, however the density quotient of one person per four square metres applies when unstaffed. .  

Can I provide one-to-one care to more than one person in an open treatment space?

Yes. Treatment can be provided in an open space to more than one person, subject to the density quotient. However, interactions between people who are not in the same household should be minimised. Therefore, where possible one-on-one treatment should be provided in isolation or in separate rooms from other patients receiving treatment.

Are there specific PPE requirements for Allied Health under COVIDSafe Settings?

Yes. Additional PPE requirements apply to Allied Health and other primary care practitioners in private practice. PPE guidelines specific to Allied Health care workers are available, which should be read and applied in conjunction with the Industry Restart Guidelines.

Reviewed 22 April 2021

Coronavirus Victoria

Coronavirus (COVID-19) business support and the Industry Coordination Centre

The Business Victoria hotline provides information on restrictions and support to help your workplace plan and respond to coronavirus (COVID-19).

Call Business Victoria on 13 22 15

Contact Business Victoria

24/7 Coronavirus Hotline

If you suspect you may have coronavirus (COVID-19) call the dedicated hotline – open 24 hours, 7 days.

Please keep Triple Zero (000) for emergencies only.

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