Industry Restart Guidelines
Frequently asked questions
Updated on: 03 January 2021
Read below for answers to frequently asked questions by businesses in property, real estate and strata sector within Victoria.
Inspections and auctions
Can inspections or auctions take place?
Private property, commercial property and display home inspections can operate in a ‘contactless’ way with the following protocols in place.
- The agent contacts the occupier of a property to arrange a suitable time and ensures the occupier and attendee are not displaying symptoms of coronavirus (COVID-19), self-isolating or under quarantine before attending.
- Attendees at private property and display home inspections must:
- be restricted to a density quotient of if a QR code is used, or one person per four square metres if a paper-based record keeping used.
- provide their name and contact details to the agent, who must keep records of all inspections and details of those attending the property.
- minimise the touching of surfaces within the property by asking the tenant to turn on lights and open all cupboards, drawers, windows and doors before the inspection.
- The agent should make hand sanitiser available at all inspections and require its use prior to entry into the property.
- The property or display home must comply with , be well-ventilated and all internal and external doors should be open at all times during inspections.
- A fitted face mask must be worn indoors, unless there is a lawful reason not to.
- Agents must ensure any surfaces touched during an inspection are cleaned and disinfected at the completion of the inspection.
- Outdoor auctions must be limited to a density quotient of and must use electronic record keeping. Attendees must provide their name and contact details to the agent, who must keep records of those attending the property. A density limit of one person per four square metres must be applied where paper-based records are used.
- Display homes must meet the restrictions in place for the
How should property or real estate agents ensure that people attending physical inspections are not symptomatic, self-isolating or under quarantine before attending?
Agents must ask prospective tenants/purchasers to declare that they are not symptomatic, self-isolating or under quarantine when pre-booking an inspection. At the start of an inspection, agents should confirm this again verbally.
If, through the inspection, there is an indication that the person is symptomatic, or should be self-isolating or under quarantine, the agent can end the inspection and ask the person to leave the premises. Agents are required to keep contact details of prospective tenants/purchasers attending physical inspections. When applying a density quotient of electronic records must be used (e.g. QR codes). If using paper-based record keeping, then the density quotient of must be applied.
How often should properties be cleaned?
Strata, building operators and owners corporations
I am a member of an owners corporation. What are my COVIDSafe responsibilities?
Owners corporations must have a for the schemes and sites that they manage. The COVIDSafe Plan applies to common areas including access points, lifts, foyers and hallways, as well as shared facilities such as gyms, pools, dining and entertainment areas.
The owners corporation is responsible for ensuring the actions documented in the COVIDSafe Plan are implemented and communicated with occupants and all workers at a site. The owners corporation is also responsible for answering any queries occupants and workers may have about COVIDSafe practices.
The owners corporation should also coordinate with businesses that occupy the site, as they require their own COVIDSafe Plans to operate.
Do owners corporations need to keep records of people visiting or occupying their sites?
A requires owners corporations to keep records of those occupying and visiting a site for the purposes of contract tracing. This includes visitors to private residences within the site, or trades and service providers working within private residences or common areas.
For more information, see the .
I own an investment property within a strata scheme. What are my obligations?
Do building operators need a COVIDSafe Plan for multi-dwelling properties?
Multi-dwelling properties include:
- low, mid and high-rise residential apartment buildings
- student accommodation
- long-term accommodation rentals
- townhouses with shared facilities
- single room occupancy properties with shared facilities
- mixed use properties where there is a residential component with shared facilities.
How should building operators manage communal areas?
Communal areas within multi-dwelling properties represent a coronavirus (COVID-19) transmission risk between residents and visitors.
Building operators should consider the following:
- Limit the number of people in communal areas by using signage that indicates the and maximum number permitted in the area at one time.
- Implement an environmental cleaning schedule to ensure routine cleaning and disinfection of high-touch surfaces and communal areas.
- Provide visible cleaning logs in all shared workplaces and publicly accessible areas with dates, times and frequency with which they have been cleaned.
- Establish hygiene stations with hand sanitiser, at building entrance points and in communal areas to encourage hand hygiene of residents and staff.
- Open windows and outside doors where possible to maximise ventilation. Use air conditioning to enhance the flow of air, however, ensure that you are not using the ‘recirculate’ mode.
Please see the following fact sheets for more information:
Can I open an indoor gym in a multi-dwelling property, such as apartments?
- Gym equipment must be cleaned and disinfected between uses.
- Disinfectant and other cleaning products must be made available at unstaffed gyms.
- Contact details must be kept of each person attending. Children are only required to complete a record of attendance if unaccompanied by a parent/guardian/carer, or if they are 15 years old or over.
- Indoor gym operators (including residential property managers) must have a COVID Marshal onsite when the facility is staffed to ensure that Public Health Directions are followed and physical distancing is observed. For more information, visit our page.
- The facility must be cleaned thoroughly at night after the last peak period of the day and before the first peak period of the following day. Gym equipment must be cleaned and disinfected between uses. Cleaning equipment such as disinfectant must also be provided to patrons during unstaffed periods.
- Signage must be displayed at each entry to each indoor and outdoor space, indicating maximum capacity and COVIDSafe hygiene and physical distancing requirements.
- Maximise airflow by opening windows and doors where possible to increase ventilation. Use air conditioning to enhance the flow of air, however, ensure that you are not using the ‘recirculate’ mode.
Can I open a swimming pool in a multi-dwelling property, such as apartments?
Indoor swimming pools in residential premises, including retirement villages and apartment buildings, can open subject to a density quotient of one person per four square metres in the facility.
Outdoor swimming pools in residential premises, including retirement villages and apartment buildings may open, but numbers are limited to a density quotient of one person per four square metres.
Contact details must be kept of each person who uses the swimming pool. Children are only required to complete a record of attendance if unaccompanied by a parent/guardian/carer or if they are 15 years old or over.
Can construction works be carried out in multi-dwelling properties?
- Yes. Residential (both single residence and multi-dwelling properties) and commercial construction, renovations, installations, repairs, and maintenance can take place in accordance with .
- For construction work on common property that has been procured by the body corporate, both the construction company and the body corporate must comply with these Directions.
- Body corporates can establish their own rules to manage the construction works within the property and arrangements between owners, in alignment with the Chief Health Officer Directions.
Do display suites come under the retail restrictions?
Reviewed 06 January 2021