Industry Restart Guidelines
Frequently asked questions
Updated: 22 January 2021
Read below for answers to frequently asked questions by businesses in property, real estate and strata sector within Victoria.
What are the current face mask requirements?
You must always carry a with you when you leave home unless you have a lawful reason not to. Face masks continue to be mandatory in some locations, unless a not to wear one applies.
For a full list of settings where masks continue to be mandatory, see page.
Face masks are strongly recommended in all settings whenever a physical distance of 1.5 metres from others cannot be maintained.
Inspections and auctions
Can inspections or auctions take place?
Private property, commercial property and display home inspections can operate in a ‘contactless’ way. To ensure this occurs, agents should:
- contact the occupier of a property to arrange a suitable time and ensure the occupants and attendees are not displaying symptoms of coronavirus (COVID-19), self-isolating or under quarantine before attending
- collect details of all visitors at an inspection. The to assist businesses with registering people visiting a site
- be restricted to a density quotient of one person per two square metres if (such as QR codes) is used, or one person per four square metres if paper-based record keeping used
- make hand sanitiser available and require its use prior to entry into the property
- ask the occupants to turn on lights and open all cupboards, drawers, windows and doors before the inspection.
To ensure inspections are COVIDSafe agents must:
- ensure the property or display home is well-ventilated and all internal and external doors are open at all times during inspections
- ensure any surfaces touched during an inspection are cleaned and disinfected at the completion of the inspection
- limit outdoor auctions to a density quotient of and must use (such as QR codes). Agents must collect and of attendees name and contact details. A density quotient of must be applied where paper-based records are used.
I am inspecting a property or display home. What are my responsibilities?
Attendees at private property and display home inspections should:
- provide their name and contact details to the agent, so that they can keep
- use the hand sanitiser provided before entering the property
- minimise touching surfaces in the property
- maintain physical distancing of 1.5 meters from others attending the inspection
- follow the .
How should property or real estate agents ensure that people attending physical inspections are not symptomatic, self-isolating or under quarantine before attending?
Agents should ask prospective tenants/purchasers to declare that they are not symptomatic, self-isolating or under quarantine when booking an inspection. At the start of an inspection, agents should confirm this again verbally.
If, through the inspection, there is an indication that the person is symptomatic, or should be self-isolating or under quarantine, the agent can end the inspection and ask the person to leave the premises.
Agents are required to of prospective tenants/purchasers attending physical inspections.
When applying a density quotient of electronic records must be used (e.g. ). If using paper-based record keeping, then the density quotient of must be applied.
How often should properties open for inspection or auction be cleaned to reduce coronavirus (COVID-19) transmission?
Properties should be cleaned before and after each inspection and auction. High-touch surfaces (for example, door handles) must be cleaned after each inspection, even if prospective tenants/purchasers used gloves.
Do display suites come under the retail restrictions?
Strata, building operators and owners corporations
I am a member of an owners corporation. What are my COVIDSafe responsibilities?
Owners corporations must have a for the schemes and sites that they manage. The COVIDSafe Plan applies to common areas including access points, lifts, foyers and hallways, as well as shared facilities such as gyms, pools, dining and entertainment areas.
The owners corporation is responsible for ensuring the actions documented in the COVIDSafe Plan are implemented and communicated with occupants and all workers at a site. The owners corporation is also responsible for answering any queries occupants and workers may have about .
The owners corporation should also coordinate with businesses that occupy the site, as they require their own COVIDSafe Plans to operate.
Do owners corporations need to keep records of people visiting or occupying their sites?
A requires owners corporations to of those occupying and visiting a site for the purposes of contract tracing. This includes visitors to private residences within the site, or trades and service providers working within private residences or common areas.
I own an investment property within a strata scheme. What are my obligations?
Do building operators need a COVIDSafe Plan for multi-dwelling properties?
Multi-dwelling properties include:
- low, mid and high-rise residential apartment buildings
- student accommodation
- long-term accommodation rentals
- townhouses with shared facilities
- single room occupancy properties with shared facilities
- mixed use properties where there is a residential component with shared facilities.
How should building operators manage communal areas?
Communal areas within multi-dwelling properties represent a coronavirus (COVID-19) transmission risk between residents and visitors.
Building operators must:
- limit the number of people in communal areas by using signage that indicates the density quotient and maximum number permitted in the area at one time
- display signage stating the maximum number of members of the public that may be present in the space at a single time (as permitted by the ), and any current face mask requirements which apply.
Building operators should:
- establish hygiene stations with hand sanitiser, at building entrance points and in communal areas to encourage hand hygiene of residents and staff
- open windows and outside doors where possible to maximise ventilation. Use air conditioning to enhance the flow of air, however, ensure do not use the ‘recirculate’ mode
- implement an environmental cleaning schedule to ensure routine cleaning and disinfection of high-touch surfaces and communal areas
- provide visible cleaning logs in all shared workplaces and publicly accessible areas with dates, times and frequency with which they have been cleaned.
Fact sheets are available for more information:
Can indoor gyms in multi-dwelling properties open? (for example, gyms in apartment buildings)
- gym equipment must be cleaned and disinfected between uses
- disinfectant and other cleaning products must be made available at unstaffed gyms or during unstaffed periods in gyms
- of each person attending the gym. Children are only required to complete a record of attendance if unaccompanied by a parent, guardian or carer, or if they are 15 years old or over
- indoor gym operators (including residential property managers) must have a on-site when the facility is staffed to ensure that Public Health Directions are followed and physical distancing is observed. For more information, visit page
- the gym facility must be cleaned thoroughly at night after the last peak period of the day and before the first peak period of the following day
- at each entry to each indoor and outdoor space, indicating maximum capacity, and COVIDSafe hygiene and
- maximise airflow and ventilation by opening windows and doors where possible
- use air conditioning to enhance the flow of air, however, do not use the ‘recirculate’ mode.
Can swimming pools in multi-dwelling properties (such as apartments) open?
For both indoor and outdoor swimming pools, of each person who uses the swimming pool, is required. To assist contact tracers in the event of a positive coronavirus (COVID-19) case, electronic record keeping is preferred (for example, ). For unstaffed facilities, please display a QR Code at the entrance to the pool, and/or a have written check-in system.
Children are only required to complete a record of attendance if unaccompanied by a parent, guardian or carer, or if they are 15 years old or over.
Can construction works be carried out in multi-dwelling properties?
Reviewed 25 January 2021