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Property, real estate and strata sector guidance

Sector guidance for property, real estate and strata businesses within Victoria.

COVIDSafe Summer — new restrictions apply from 11:59pm, Sunday 17 January 2021

From 11:59pm on Sunday 17 January face masks will no longer be mandatory in most public indoor settings.

  • Face masks continue to be mandatory in airports, hospitals, large retail stores over 2000 sqm, shopping centres, indoor markets, in taxis and rideshares, on public transport, and on domestic flights to and from Victoria.
  • You must carry a face mask with you at all times when you leave home unless you have a lawful reason not to.
  • It is strongly recommended you wear one whenever you cannot keep 1.5 metres distance from others.

Find out more about COVIDSafe Summer restrictions.

Information to help your business Stay Safe and Stay Open

Every Victorian business must have a COVIDSafe Plan and follow the six principles of COVIDSafe workplaces.

Also see:

Frequently asked questions

Updated on: 03 January 2021

Read below for answers to frequently asked questions by businesses in property, real estate and strata sector within Victoria.

Find out more about Victoria’s COVIDSafe Summer.

Inspections and auctions

Can inspections or auctions take place?

Private property, commercial property and display home inspections can operate in a ‘contactless’ way with the following protocols in place.

  • The agent contacts the occupier of a property to arrange a suitable time and ensures the occupier and attendee are not displaying symptoms of coronavirus (COVID-19), self-isolating or under quarantine before attending.
  • Attendees at private property and display home inspections must:
    • be restricted to a density quotient of one person per two square metres if a QR code is used, or one person per four square metres if a paper-based record keeping used.
    • provide their name and contact details to the agent, who must keep records of all inspections and details of those attending the property.
    • minimise the touching of surfaces within the property by asking the tenant to turn on lights and open all cupboards, drawers, windows and doors before the inspection.
  • The agent should make hand sanitiser available at all inspections and require its use prior to entry into the property.
  • The property or display home must comply with density quotients, be well-ventilated and all internal and external doors should be open at all times during inspections.
  • A fitted face mask must be worn indoors, unless there is a lawful reason not to.
  • Agents must ensure any surfaces touched during an inspection are cleaned and disinfected at the completion of the inspection.
  • Outdoor auctions must be limited to a density quotient of one person per two square metres and must use electronic record keeping. Attendees must provide their name and contact details to the agent, who must keep records of those attending the property. A density limit of one person per four square metres must be applied where paper-based records are used.
  • Display homes must meet the restrictions in place for the retail trade industry

How should property or real estate agents ensure that people attending physical inspections are not symptomatic, self-isolating or under quarantine before attending?

Agents must ask prospective tenants/purchasers to declare that they are not symptomatic, self-isolating or under quarantine when pre-booking an inspection. At the start of an inspection, agents should confirm this again verbally.

If, through the inspection, there is an indication that the person is symptomatic, or should be self-isolating or under quarantine, the agent can end the inspection and ask the person to leave the premises. Agents are required to keep contact details of prospective tenants/purchasers attending physical inspections. When applying a density quotient of one person per two square meters electronic records must be used (e.g. QR codes). If using paper-based record keeping, then the density quotient of one person per four square metres must be applied.

How often should properties be cleaned?

Properties should be cleaned before and after each inspection and auction. High-touch surfaces (e.g. door handles) must be cleaned after each inspection, even where clients used gloves. See Cleaning and disinfecting to reduce coronavirus (COVID-19) transmission - tips for business and construction sites.

Strata, building operators and owners corporations

I am a member of an owners corporation. What are my COVIDSafe responsibilities?

Owners corporations must have a COVIDSafe Plan for the schemes and sites that they manage. The COVIDSafe Plan applies to common areas including access points, lifts, foyers and hallways, as well as shared facilities such as gyms, pools, dining and entertainment areas.

The owners corporation is responsible for ensuring the actions documented in the COVIDSafe Plan are implemented and communicated with occupants and all workers at a site. The owners corporation is also responsible for answering any queries occupants and workers may have about COVIDSafe practices.


The owners corporation should also coordinate with businesses that occupy the site, as they require their own COVIDSafe Plans to operate.

Do owners corporations need to keep records of people visiting or occupying their sites?

A COVIDSafe Plan requires owners corporations to keep records of those occupying and visiting a site for the purposes of contract tracing. This includes visitors to private residences within the site, or trades and service providers working within private residences or common areas.

For more information, see the contract tracing page.  

A visitor and patron contact log template is available for download.

The Victorian Government has also developed a free QR code service to assist businesses with registering people visiting a site. 

I own an investment property within a strata scheme. What are my obligations?

Owners corporations are encouraged to maintain contact with property investors within the site to share their COVIDSafe Plan and maintain records of residents.
More information is available on the commercial tenants and landlords support page

Do building operators need a COVIDSafe Plan for multi-dwelling properties? 

All Victorian multi-dwelling properties with shared facilities and workers (including employees and contractors) onsite must have a COVIDSafe Plan. You can download a COVIDSafe Plan template

Multi-dwelling properties include:

  • low, mid and high-rise residential apartment buildings
  • student accommodation
  • long-term accommodation rentals
  • townhouses with shared facilities
  • single room occupancy properties with shared facilities
  • mixed use properties where there is a residential component with shared facilities.

How should building operators manage communal areas?

Communal areas within multi-dwelling properties represent a coronavirus (COVID-19) transmission risk between residents and visitors.

Communal areas in multi-dwelling properties can open, provided building operators take reasonable steps to ensure that all Public Health Directions are complied with. This includes having a COVIDSafe Plan in place. 

Building operators should consider the following:

  • Limit the number of people in communal areas by using signage that indicates the one person per two square meter density quotient and maximum number permitted in the area at one time.
  • Implement an environmental cleaning schedule to ensure routine cleaning and disinfection of high-touch surfaces and communal areas.
  • Provide visible cleaning logs in all shared workplaces and publicly accessible areas with dates, times and frequency with which they have been cleaned.
  • Establish hygiene stations with hand sanitiser, at building entrance points and in communal areas to encourage hand hygiene of residents and staff.
  • Open windows and outside doors where possible to maximise ventilation. Use air conditioning to enhance the flow of air, however, ensure that you are not using the ‘recirculate’ mode.

Please see the following fact sheets for more information:

Can I open an indoor gym in a multi-dwelling property, such as apartments? 

Yes. Indoor gyms may open subject to a density quotient of one person per four square metres when staffed, and a density quotient of one per eight square metres when unstaffed. Groups/classes are subject to a maximum of 50 people.

  • Gym equipment must be cleaned and disinfected between uses. 
  • Disinfectant and other cleaning products must be made available at unstaffed gyms.
  • Contact details must be kept of each person attending. Children are only required to complete a record of attendance if unaccompanied by a parent/guardian/carer, or if they are 15 years old or over. 
  • Indoor gym operators (including residential property managers) must have a COVID Marshal onsite when the facility is staffed to ensure that Public Health Directions are followed and physical distancing is observed. For more information, visit our COVID Marshal page.
  • The facility must be cleaned thoroughly at night after the last peak period of the day and before the first peak period of the following day. Gym equipment must be cleaned and disinfected between uses. Cleaning equipment such as disinfectant must also be provided to patrons during unstaffed periods.
  • Signage must be displayed at each entry to each indoor and outdoor space, indicating maximum capacity and COVIDSafe hygiene and physical distancing requirements.
  • Maximise airflow by opening windows and doors where possible to increase ventilation. Use air conditioning to enhance the flow of air, however, ensure that you are not using the ‘recirculate’ mode.

For further information, go to the Sports, exercise and physical recreation services sector guidance page.

Can I open a swimming pool in a multi-dwelling property, such as apartments? 

Indoor swimming pools in residential premises, including retirement villages and apartment buildings, can open subject to a density quotient of one person per four square metres in the facility.

Outdoor swimming pools in residential premises, including retirement villages and apartment buildings may open, but numbers are limited to a density quotient of one person per four square metres.

Contact details must be kept of each person who uses the swimming pool. Children are only required to complete a record of attendance if unaccompanied by a parent/guardian/carer or if they are 15 years old or over. 

Indoor saunas, spas and steam rooms may open, subject to a density quotient of one person per square metres, Record keeping is required, with electronic record keeping (e.g., QR Code Technology) preferred. 

Signage must be displayed at each entry to each indoor and outdoor space, indicating maximum capacity and COVIDSafe hygiene and physical distancing requirements.

For further information, go to the Sports, exercise and physical recreation services sector guidance page.

Can construction works be carried out in multi-dwelling properties?

  • Yes. Residential (both single residence and multi-dwelling properties) and commercial construction, renovations, installations, repairs, and maintenance can take place in accordance with Chief Health Officer Directions
  • For construction work on common property that has been procured by the body corporate, both the construction company and the body corporate must comply with these Directions. 
  • Body corporates can establish their own rules to manage the construction works within the property and arrangements between owners, in alignment with the Chief Health Officer Directions. 

For more information, refer to guidance for the construction sector guidance page.

Do display suites come under the retail restrictions?

Yes. See Retail trade sector guidance page.

Reviewed 06 January 2021

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