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Retail trade sector guidance

Sector guidance for retail stores and retail service businesses within Victoria.

Lockdown lifted across Victoria

The Victorian Government has announced the lockdown will end at 11:59pm Tuesday 27 July. Businesses and venues can reopen with COVIDSafe measures in place and the Authorised Worker List will no longer apply. Face masks will continue to be required indoors and outdoors (except at home) unless an exception applies. If you can work from home, you should work from home.

For further information, see How we work: Current restrictions.

The information on this page is not being updated during lockdown. For information on the current restrictions go to How we work: Current restrictions.

Frequently asked questions - current restrictions

Last updated: 25 June 2021

Read below for answers to frequently asked questions by businesses within the retail sector.

What are the current face mask requirements?

You must always carry a face mask with you when you leave home unless you have a lawful reason not to.

Face masks continue to be mandatory in some locations unless a lawful reason not to wear one applies.

For a full list of settings where masks continue to be mandatory, see Face masks.

Retail services

Can entertainment machines operate in shopping centres during current restrictions?

Yes, entertainment machines in shopping centres may operate. Machines should be cleaned in between customers where possible, and high-touch surfaces must be regularly cleaned and disinfected. All queues should be managed to encourage physical distancing. Record keeping of cleaning should also be implemented using a digital or paper-based logging system.

Entertainment machines in this context means standalone children’s rides, massage chairs, health check measuring pods, photo booths, claw machines, candy or toy dispensers, other freestanding entertainment or wellbeing machines.

For more information including cleaning guidelines, visit Preventing infection in the workplace.

Retail stores

Can retail area managers supervising multiple stores, merchandisers or sale consultants move between locations during current restrictions?

Yes. Throughout current restrictions, there is no requirement to reduce work across multiple retail sites. However, employers should minimise any requirement for workers to move between sites where practical and should keep a record of all workers working across multiple sites, including date, time and place of attendance. 

Every Victorian workplace must have a COVIDSafe Plan.

Can customers use their own re-usable shopping bags?

Yes. Customers may continue to use their re-usable shopping bags with appropriate hygiene, cleaning and sanitation processes in place. 

Can goods sold on Facebook Marketplace, Gumtree or other online stores be collected in person?

Yes. During current restrictions, goods sold on Facebook Marketplace, Gumtree or other online stores can be collected in person. Use ‘click and collect’, non-contact and cashless transactions where possible for private, person-to-person purchases. Practise good hand hygiene before, during and after the transfer of goods.

Face masks are mandatory in some settings. For more information, see Face masks

Reviewed 22 July 2021

Coronavirus Victoria

Coronavirus (COVID-19) business support

The Business Victoria hotline provides information on restrictions and support to help your workplace plan and respond to coronavirus (COVID-19).

Call Business Victoria on 13 22 15

Contact Business Victoria

24/7 Coronavirus Hotline

If you suspect you may have COVID-19 call the dedicated hotline – open 24 hours, 7 days.

Please keep Triple Zero (000) for emergencies only.

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