Industry Restart Guidelines
Frequently asked questions
Updated: 21 January 2021
Read below for answers to frequently asked questions by businesses within the retail sector.
What are the current face mask requirements?
You must always carry a with you when you leave home unless you have a lawful reason not to. Face masks continue to be mandatory in some locations, unless a not to wear one applies.
For a full list of settings where masks continue to be mandatory, see page.
Face masks are strongly recommended in all settings whenever a physical distance of 1.5 metres from others cannot be maintained.
Retail premises at each public entrance to let customers know the maximum number of members of the public permitted in a space at a single time (as determined by the ). A sign must also be displayed if a is required to be worn in store.
Yes, entertainment machines in shopping centres may operate. Machines should be cleaned in between customers where possible, and high-touch surfaces must be regularly cleaned and disinfected. All queues should be managed to ensure physical distancing. of cleaning should also be implemented using a digital or paper-based logging system.
Entertainment machines in this context means standalone children’s rides, massage chairs, health check measuring pods, photo booths, claw machines, candy or toy dispensers, other freestanding entertainment or wellbeing machines.
Yes. Throughout , there is no requirement to reduce work across multiple retail sites. However, employers should minimise any requirement for workers to move between sites where practical and should of all workers working across multiple sites, including date, time and place of attendance.
Yes, fitting rooms can open. Rooms should be cleaned between customers where practical, and regular cleaning and disinfecting of high-touch surfaces must be scheduled. During busy times, ensure that fitting rooms are cleaned and disinfected at least hourly. Tracking of cleaning should also be implemented using a digital or paper-based logging system.
Yes. Customers may continue to use their reusable shopping bags with appropriate hygiene, cleaning and sanitation processes in place.
Yes. During , goods sold on Facebook Marketplace, Gumtree or other online stores can be collected in person. Use ‘click and collect’, non-contact and cashless transactions where possible for private, person-to-person purchases. Practise good hand hygiene before, during and after the transfer of goods.
Reviewed 22 January 2021