Frequently asked questions - current restrictions
Last updated: 25 June 2021
Read below for answers to frequently asked questions by businesses within the retail sector.
What are the current face mask requirements?
Face masks continue to be mandatory in some locations unless a lawful reason not to wear one applies.
Can entertainment machines operate in shopping centres during current restrictions?
Yes, entertainment machines in shopping centres may operate. Machines should be cleaned in between customers where possible, and high-touch surfaces must be regularly cleaned and disinfected. All queues should be managed to encourage physical distancing. Record keeping of cleaning should also be implemented using a digital or paper-based logging system.
Entertainment machines in this context means standalone children’s rides, massage chairs, health check measuring pods, photo booths, claw machines, candy or toy dispensers, other freestanding entertainment or wellbeing machines.
Can retail area managers supervising multiple stores, merchandisers or sale consultants move between locations during current restrictions?
Yes. Throughout current restrictions, there is no requirement to reduce work across multiple retail sites. However, employers should minimise any requirement for workers to move between sites where practical and should of all workers working across multiple sites, including date, time and place of attendance.
Can customers use their own re-usable shopping bags?
Yes. Customers may continue to use their re-usable shopping bags with appropriate hygiene, cleaning and sanitation processes in place.
Can goods sold on Facebook Marketplace, Gumtree or other online stores be collected in person?
Yes. During current restrictions, goods sold on Facebook Marketplace, Gumtree or other online stores can be collected in person. Use ‘click and collect’, non-contact and cashless transactions where possible for private, person-to-person purchases. Practise good hand hygiene before, during and after the transfer of goods.
Cleaning guidelines factsheets
Reviewed 22 July 2021