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Warehousing, wholesaling, postal and distribution sector guidance

Sector guidance for warehousing, wholesaling, postal and distribution businesses within Victoria.

Changes to restrictions in metropolitan Melbourne and regional Victoria

The Victorian Government has announced the further easing of COVID-19 restrictions from 11:59pm Thursday 17 June.

For a detailed overview of the changes, see the Table of Restrictions (PDF) at the bottom of the Statement from the Acting Premier

The Victorian Government has announced that every Victorian business must use the Victorian Government QR Code Service to check-in their workers, customers and visitors, with some limited exemptions. 

For customer-facing venues and workplaces, such as hospitality venues and retailers, it is already mandatory to use the Victorian Government QR Code Service.

For businesses that have not previously been mandated to use the Victorian Government QR Code Service prior to Thursday 11:59pm 10 June 2021 an enforcement amnesty is in place until Thursday 11:59pm 1 July 2021.

The Department of Jobs, Precincts and Regions is undertaking consultation with businesses and industry to ensure business feedback is part of the implementation process.

The information on this page has been temporarily superseded by current restrictions. Please refer to:

Current restrictions - how we work metropolitan Melbourne

Current restrictions - how we work regional Victoria.

Industry restart guidelines

Last updated: 25 May 2021

Frequently asked questions - COVIDSafe Settings

Updated: 2 March 2021

Read below for questions frequently asked by businesses in the warehousing, wholesaling, postal and distribution sector.

What are the current face mask requirements?

You must always carry a face mask with you when you leave home unless you have a lawful reason not to.

Face masks continue to be mandatory in some locations, unless a lawful reason not to wear one applies.

For a full list of settings where masks continue to be mandatory, see: Face masks.

Warehousing, postal and distribution

What businesses are classified as warehousing?

Warehousing includes facilities used for bulk sales, storage, breakdown, sorting, picking, packing, e-commerce pick/pack and bulk distribution.

What businesses are classified as distribution?

‘Distribution' includes facilities used for sorting of mail and parcels, cross-docking, loading for distribution, plus vehicle fleet for last mile delivery. Some businesses may be classified as both warehousing and distribution. 

Wholesale trade

Are COVID Marshals mandatory for businesses in the wholesale trade sector?

COVID Marshals are not required for wholesale facilities across Victoria.

For more information on COVID Marshals and industry requirements, visit COVID Marshals.

What is the density quotient and how do I apply it to my warehouse or distribution facility?

To make sure we stay safe and stay open, limits apply on the number of people who can be in a venue or facility at the same time. The density quotient for warehouse and distribution facilities is calculated by dividing the size of the room by two. This means that a room of 20 square metres can have 10 people. If the space is publicly accessible, then the density quotient includes customers in addition to workers. 

For more information about density quotients visit:  Two, four and eight square metre rules.

Transport and postal

What businesses are classified as transport and postal?

'Transport and postal’ facilities are those primarily used for the sorting of mail and parcels, cross-docking, loading for distribution, plus vehicle fleet for last mile delivery.

Are COVID Marshals mandatory for businesses in the transport and postal industry?

COVID Marshals are not mandatory for transport and postal industries across Victoria.

For more information about the role COVID Marshals and industry requirements visit: COVID Marshals.

Reviewed 18 June 2021

Coronavirus Victoria

Coronavirus (COVID-19) business support

The Business Victoria hotline provides information on restrictions and support to help your workplace plan and respond to coronavirus (COVID-19).

Call Business Victoria on 13 22 15

Contact Business Victoria

24/7 Coronavirus Hotline

If you suspect you may have COVID-19 call the dedicated hotline – open 24 hours, 7 days.

Please keep Triple Zero (000) for emergencies only.

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