Creating a COVIDSafe workplace

Create a COVIDSafe Plan and understand how the current restrictions apply to your sector.

Victoria to further relax COVIDSafe Settings

The Victorian Government has announced a further easing of COVIDSafe settings from Friday 28 May.

This includes lifting the one person per two square metre density quotient for small-to-medium sized venues.

From Friday 28 May 2021, it will be mandatory for customer-facing industries that require checking-in to use the free Victorian Government QR Code Service. The full list of industries can be found at Checking in with QR Codes

The Victorian Government QR Code Service is convenient for Victorians and gives contact tracers access to the best data quickly.

Venues and facilities currently using a Victorian Government Application Programming Interface (API) linked digital record keeping system must switch to the Victorian Government QR Service by Friday 28 May 2021. For instructions on how to switch, please go to Register to use the Victorian Government QR Code Service.

Read the media release.


Sector guidance

Sector guidance outlines the requirements businesses need to apply to safely operate in accordance with restrictions.

Sector guidance is available for:

Factsheets for cleaning guidelines

COVIDSafe Principles for business

Every Victorian business that is open must have a COVIDSafe Plan.

Businesses should apply the Six principles of COVIDSafe workplaces.

  • practice physical distancing, where possible
  • wear a face mask
  • practise good hygiene
  • keep electronic records and act quickly
  • avoid interactions in enclosed spaces
  • create workforce bubbles.

COVID Marshals

COVID Marshals are mandatory for:

  • abattoirs and meat processing facilities
  • poultry processing facilities 
  • seafood processing facilities 
  • supermarket distribution facilities (metropolitan Melbourne only)
  • chilled distribution facilities for perishable food (metropolitan Melbourne only)
  • ports of entry
  • hospitals
  • gyms (with cardio and strength training facilities) when staffed* 
  • casinos and gaming rooms**

* The COVID Marshal may be the person conducting or leading a group, class or session in the cardio/strength training facility. For further information, please see the Industry Restart Guidelines: Physical Recreation Indoor and Outdoor.

** For further information, please see the Industry Restart Guidelines: Hospitality (including electronic gaming).

COVID Marshals are recommended for: 

  • distribution centres (where they are not mandatory)
  • warehousing 
  • horticulture operations using seasonal workers for seasonal horticultural work
  • care facilities
  • commercial cleaning services
  • commercial passenger vehicle services
  • supermarket distribution facilities (regional Victoria)
  • chilled distribution facilities for perishable food (regional Victoria)

For frequently asked questions that apply to all Victorian businesses go to our General business - FAQs page. Guidelines on COVID Marshals are available on our COVID Marshal page

Employer obligations

  • Have a COVIDSafe Plan in place that is regularly updated.
  • Collect records of all workers, subcontractors, customers and clients attending the work premises for 15 minutes or longer (certain exemptions will apply).
  • One worker per two square metres of shared workspace or in shared areas.
  • The employer(s) must maintain a record of all workers who work across multiple work premises.
  • If a worker is unwell, send them home and ask them to be tested. They must stay home until they have received their result. Financial support is available for workers who need to self-isolate or quarantine.
  • Report any positive cases of coronavirus (COVID-19) to the Department of Health and Human Services, WorkSafe, health and safety representatives, and notify your workforce. You should not disclose the identity of the person with confirmed coronavirus (COVID-19) to other workers unless the person has given you permission to do so.
  • Regularly clean your facilities, shared spaces and provide additional cleaning supplies.
  • Undertake risk assessments for cleaning and the potential closure of your workplace in certain situations.

Free infection control training

Free, short, accredited training is available to help staff identify and manage the ongoing risk of coronavirus (COVID-19) infections in the workplace. Free infection control training will help businesses prepare to safely reopen and ensure their customers and workforce are protected.

Reviewed 22 April 2021

Coronavirus Victoria

Coronavirus (COVID-19) business support and the Industry Coordination Centre

The Business Victoria hotline provides information on restrictions and support to help your workplace plan and respond to coronavirus (COVID-19).

Call Business Victoria on 13 22 15

Contact Business Victoria

24/7 Coronavirus Hotline

If you suspect you may have coronavirus (COVID-19) call the dedicated hotline – open 24 hours, 7 days.

Please keep Triple Zero (000) for emergencies only.

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