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Disability Liaison Officers

The Disability Liaison Officer (DLO) program aims to help more people with disability access health services.

The Disability Liaison Officer (DLO) program

The Disability Liaison Officer (DLO) program aims to help more people with disability access health services, including:

  • COVID-19 testing
  • COVID-19 vaccination
  • advice and prevention through linking people to other health supports.

There are more than 30 DLOs are working with health services across Victoria.

DLOs help with:

  • providing advice to vaccine and testing sites on how to improve access for people with disability
  • promotion to assist more people in the disability community get the COVID-19 vaccine
  • assisting service providers or groups of people with disability to make group bookings

If someone is unable to get tested, make a booking or get vaccinations via their usual support networks, DLOs can provide assistance for those that are unable to make suitable arrangements.

To contact a DLO for support, email DLOcoordinator@dhhs.vic.gov.au and include:

  • the name of the person who needs help
  • their contact details
  • the suburb that they live in and postcode
  • the name of their local council (if known)
  • information about why they need help.

If needed, someone can support you to send this email on your behalf.

Once you’ve sent your request, you should receive a response confirming we have received your email.

Please note – the DLO program is experiencing high demand and there may currently be delays in getting back to people.

Frequently Asked Questions

Who can DLOs support?

DLOs can support:

  • NDIS participants
  • people with a disability holding government issued letters of eligibility for vaccines, and
  • people eligible for vaccination according to the Commonwealth Vaccines Eligibility Checker  

What information do I need to give to a DLO to get help?

To request support, please email DLOcoordinator@dhhs.vic.gov.au with the following information:

  • the name of the person who needs help
  • their contact details
  • the suburb that they live in and postcode
  • the name of their local council (if known)
  • information about why they need help. 

If needed, someone can support you to send this email on your behalf.

Once you’ve sent your request, you should receive a response[A4]  confirming we have received your email.

Please note – the DLO program is experiencing high demand and there may currently be delays in getting back to people.

Can a DLO help me to get a different type of COVID-19 vaccine?

DLOs have no role in determining the type of COVID-19 vaccine a particular person receives. The type of COVID-19 vaccine you receive is determined by a person’s age, with very few exceptions. 

The best person to talk to if you have concerns about your health and getting the COVID-19 vaccine is your doctor/general practitioner (GP).

Can a DLO help me to get a vaccine at my private residence?

All vaccination centres are accessible however if you’re not able to attend one, you can email a DLO coordinator for help.

Can a DLO help me to get a vaccine in my shared disability residential service?

If you live in a shared disability residential service, the Commonwealth Government will arrange a vaccination for you through your residential service provider.

Can a DLO organise my workforce to get vaccinated?

The entire disability workforce (paid and unpaid) can now get vaccinated at community-based settings.

More options are progressively being introduced by the Commonwealth and State Governments.

DLOs can assist workforce providers with information for staff about how to get vaccinated.

Will the NDIS help me to get my COVID-19 vaccination?

Information about supports from the NDIS is available on their website.

Reviewed 14 June 2021

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