What to do in an emergency

Information about what to do in an emergency during the COVID-19 pandemic, including during power outages, severe weather events, medical emergencies and if you are experiencing family violence.

Current restrictions

From 6pm on Friday 26 March, COVIDSafe Settings apply across Victoria.

Preparing for an emergency, fire or flood event during COVID-19 restrictions

During the COVID-19 pandemic, Victoria will continue to face other emergencies such as fires, storms, heat and flooding. It is important everyone is prepared to respond to these emergencies in a COVIDSafe way.

  • If you need to leave your home due to extreme weather, heat, bushfire or flood, please do so. Follow your normal evacuation or relocation plans in a COVIDSafe way.
  • If you need to leave home because your health and safety, or the health or safety of someone you live with is at risk, please do so. This includes if you are escaping family violence. You can travel to a friend or family member’s home, or book into alternative accommodation like a hotel or motel.
  • Regardless of your location, continue to follow COVIDSafe principles, such as wearing a face mask, washing hands, coughing into a tissue or your elbow and maintaining appropriate physical distancing.
  • If you have COVID-19 or are a close contact of someone with COVID-19 and need to evacuate, please don’t hesitate to leave. Wear a face mask and contact the Department of Health on the number you have been provided with as soon as you can. 

Making a COVIDSafe fire plan

Talk to your local fire service, family, friends and neighbours about the fire risk where you live and make a fire plan for what you’ll do on hot, dry, windy days. Plan what your trigger is to leave, and where you will go to stay safe.

'Leaving early' means being away from high-risk areas before there are any signs of fire. It does not mean waiting for a warning or a siren or waiting to see or smell smoke. 


Resources are available to help community members increase their understanding of local fire or flood risks, prepare their properties and plan how to stay safe during an emergency, including escaping family violence.

  • Victoria State Emergency Service (VICSES) website – learn more about how you can best plan and prepare for potential flooding and weather events.
  • Country Fire Authority (CFA)  – a wealth of resources to help you understand your fire risk and know what to do before and during a fire. 
  • For information in an emergency:
  • For information about responding to family violence:
  • Deaf, hard of hearing, or those with a speech/communication impairment can contact the VicEmergency Hotline via the National Relay Service on 1800 555 677
  • For help with English, call the Translating and Interpreting Service on free call number 13 14 50 and ask them to phone the VicEmergency Hotline.
  • For comprehensive planning and preparedness messaging for all emergency events, please visit the Understanding Warnings page on the VicEmergency website.

Reviewed 27 March 2021

Coronavirus Victoria

24/7 Coronavirus Hotline

If you suspect you may have coronavirus (COVID-19) call the dedicated hotline – open 24 hours, 7 days.

Please keep Triple Zero (000) for emergencies only.

Was this page helpful?