Business and work - English

Business restrictions and supports to help you plan and respond to coronavirus (COVID-19).

Are you connected to Victoria's contact tracing system?

We have developed, in consultation with industry, a visitation Application Programming Interface (API). The API allows QR code systems to connect with Victoria’s Department of Health (DH) contact tracing system.

This API enables contact tracers to quickly access check-in data from private provider QR code systems. This will strengthen the privacy of data collected in Victoria.

From 26 March, businesses, venues and facilities in some sectors must use the Victorian Government QR Code Service or a digital system that is API compatible. These sectors include hospitality, gyms, cinemas and hair and beauty services. Refer to Record keeping for contact tracing - information for businesses for a complete list.

  • If you are already using the free Victorian Government QR Code Service for your record keeping, you don’t need to do anything. The Victorian Government QR code system already integrates with the contact tracing system.
  • If you are not using the Victorian Government QR Code Service, find out if the service you are using is connected to the Victorian Government Visitation API. If it is, you don’t need to do anything – just keep using the app as normal.
  • If you need to change providers because your current provider is not connected to the Victorian Government API, the Victorian Government QR Code Service is easy to use and is free for all Victorian businesses and organisations. Follow the steps below to register.

Register to use the Victorian Government QR Code Service

Follow this step-by-step guide to get your business registered with the Victorian Government QR Code Service to record visitors for contact tracing purposes.

  1. Register a new business or venue

    Begin registering over at the Victorian Government QR Code Service.

    Venues can register here.

    Commercial Passenger Vehicles can register here.

    You will need to fill in some information about your business or venue including contact details for each location. This is in case the DH contact tracers need to get in touch.

    As the person registering the business, you will need to enter your details. You can nominate a primary contact person in a later step.

    Once you have accepted the terms and declared the information is correct, click 'Register'.

    You will now receive an email.

  2. Open your email and locate the email. If you don't receive the email within 1 hour, call 13 22 15. Remember to check your spam folder.

    Confirm your email address by clicking on the link in the email we send you.

  3. After clicking the link in the email, you’ll need to set up a password to log into the QR code service portal.

    The portal is where you create and manage your QR code/s.

    For security reasons, your new password must contain at least:

    • 10 characters
    • 1 uppercase letter (e.g. R)
    • 1 lowercase letter (e.g. r)
    • 1 number

    You won't be able to proceed unless you meet these password requirements.

    Enter your password twice and click 'Change password'.

  4. Now you can start filling in your business, organisation, club or event details. For a guide on how to do this, refer to Set up your QR code locations and areas.


    Enter the name your customers or visitors identify with your business, organisation, club or event. So, your trading, venue or occasion name.

    Some examples could include:

    • Jack's Juice Bar
    • Aphrodite's Dance Hall
    • Sarah and Tina's wedding


    Select the industry your business, organisation or club sit under. For events, select 'Other Services'.

    Click 'Next'.

  5. Add your first location

    To learn more about locations, refer to Set up your QR code locations and areas.

    Some businesses, organisations, clubs or events have more than one location or outlet (e.g. a café or retail chain). This screen allows you to specify each one and create individual QR codes for each.

    Enter the name and address of the first location you would like to register. This location may have the same name you entered under 'Name'.

    Location name

    Enter your specific location trading or event name (e.g. Jack’s Juice Bar – Footscray).

    Address line 1 and 2

    Enter your specific location or event address.


    Enter your location suburb or town.


    Enter your location postcode.

  6. Add a contact person

    You should specify a primary contact person for each location (e.g. the store manager). This contact will receive QR codes and instructions for that specific location. The DH contact tracers will contact them directly if they need to. Make sure you let them know you've nominated them and what they need to do.

    The nominated contact must be contactable at all times.

    Even though you're registering your business, you may not be the right person to get into contact with. If you're nominating someone else, they should be a manager or someone senior at that location.

    Nominate the best contact for each location

    If you are the best contact, click 'Yes', and go to '7. Add an area' below.

    If you're nominating someone else, click 'No, there is another contact person'.

    Enter the other person's:

    • first name
    • last name
    • phone number
    • email address
  7. Add areas

    To learn more about areas, refer to Set up your QR code locations and areas.

    If a location has more than one area, you should specify each (e.g. indoor and outdoor seating).

    If you don't wish to add areas, go to '8. Add more locations' below.

    To add areas, click 'Add area'. Enter an area name and description (e.g. outdoor dining area). Repeat this step for as many areas as you need to:

    • 'Area name' is a quick way to identify each area.
    • 'Area description' allows a more detailed description.
    • 'Type' is for specifying indoor or outdoor.
    • 'Remove' is to remove the area from your list.
  8. Add multiple locations

    Your business may operate from more than one location. If so, register as many locations as you need to.

    More locations

    Click 'Add another location'.

    The location you've already registered will display at the top.

    Repeat the following steps for each location:

    • 5. Add a location
    • 6. Add a primary contact person
    • 7. Add an area

    Once you've completed these steps as many times as you need to, click 'Register'.

    Congratulations. You've now registered your business, venue or event. The nominated contact for each location will receive an email with your QR code posters.

  9. Manage your QR code

    Your account is now set up. You'll now see the QR code registration homepage.

    From here, you can:

    • view registered locations
    • add more locations
    • get tips for keeping your business COVIDSafe

    Log in to your account

    If you haven't already, go to the QR code venue login page or the QR code Commercial Passenger Vehicle login page.

    • Enter the email address and password you've already supplied.
    • Click 'Log in'.

    Log out of your account

    To log out:

    • click the icon in the top-right of the screen
    • click 'Log Out'

If you need more help in your language, you can call TIS National on 131 450 and ask for an interpreter, then ask to be connected to Business Victoria on 13 22 15.

These pages provide an English version of content we have on language pages.


Safety for Workers 

Information for workers to help them understand their rights and responsibilities in the workplace, and where to find support and information about coronavirus (COVID-19).

Reviewed 01 June 2021

24/7 Coronavirus Hotline

If you suspect you may have COVID-19 call the dedicated hotline – open 24 hours, 7 days.

Please keep Triple Zero (000) for emergencies only.

Was this page helpful?