Are you connected to Victoria's contact tracing system?
We have developed, in consultation with industry, a visitation Application Programming Interface (API). The API allows QR code systems to connect with Victoria’s Department of Health (DH) contact tracing system.
This API enables contact tracers to quickly access check-in data from private provider QR code systems. This will strengthen the privacy of data collected in Victoria.
From 26 March, businesses, venues and facilities in some sectors must use the Victorian Government QR Code Service or a digital system that is API compatible. These sectors include hospitality, gyms, cinemas and hair and beauty services. Refer to for a complete list.
- If you are already using the free Victorian Government QR Code Service for your record keeping, you don’t need to do anything. The already integrates with the contact tracing system.
- If you are not using the Victorian Government QR Code Service, find out if the service you are using is connected to the . If it is, you don’t need to do anything – just keep using the app as normal.
- If you need to change providers because your current provider is not connected to the Victorian Government API, the Victorian Government QR Code Service is easy to use and is free for all Victorian businesses and organisations. Follow the steps below to register.
Register to use the Victorian Government QR Code Service
Follow this step-by-step guide to get your business registered with the Victorian Government QR Code Service to record visitors for contact tracing purposes.
Register a new business or venue
Begin registering over at the Victorian Government QR Code Service.
You will need to fill in some information about your business or venue including contact details for each location. This is in case the DH contact tracers need to get in touch.
As the person registering the business, you will need to enter your details. You can nominate a primary contact person in a later step.
Once you have accepted the terms and declared the information is correct, click 'Register'.
You will now receive an email.
After clicking the link in the email, you’ll need to set up a password to log into the QR code service portal.
The portal is where you create and manage your QR code/s.
For security reasons, your new password must contain at least:
- 10 characters
- 1 uppercase letter (e.g. R)
- 1 lowercase letter (e.g. r)
- 1 number
You won't be able to proceed unless you meet these password requirements.
Enter your password twice and click 'Change password'.
Enter the name your customers or visitors identify with your business, organisation, club or event. So, your trading, venue or occasion name.
Some examples could include:
- Jack's Juice Bar
- Aphrodite's Dance Hall
- Sarah and Tina's wedding
Select the industry your business, organisation or club sit under. For events, select 'Other Services'.
Add your first location
Some businesses, organisations, clubs or events have more than one location or outlet (e.g. a café or retail chain). This screen allows you to specify each one and create individual QR codes for each.
Enter the name and address of the first location you would like to register. This location may have the same name you entered under 'Name'.
Enter your specific location trading or event name (e.g. Jack’s Juice Bar – Footscray).
Address line 1 and 2
Enter your specific location or event address.
Enter your location suburb or town.
Enter your location postcode.
Add a contact person
You should specify a primary contact person for each location (e.g. the store manager). This contact will receive QR codes and instructions for that specific location. The DH contact tracers will contact them directly if they need to. Make sure you let them know you've nominated them and what they need to do.
The nominated contact must be contactable at all times.
Even though you're registering your business, you may not be the right person to get into contact with. If you're nominating someone else, they should be a manager or someone senior at that location.
Nominate the best contact for each location
If you are the best contact, click 'Yes', and go to '7. Add an area' below.
If you're nominating someone else, click 'No, there is another contact person'.
Enter the other person's:
- first name
- last name
- phone number
- email address
If a location has more than one area, you should specify each (e.g. indoor and outdoor seating).
If you don't wish to add areas, go to '8. Add more locations' below.
To add areas, click 'Add area'. Enter an area name and description (e.g. outdoor dining area). Repeat this step for as many areas as you need to:
- 'Area name' is a quick way to identify each area.
- 'Area description' allows a more detailed description.
- 'Type' is for specifying indoor or outdoor.
- 'Remove' is to remove the area from your list.
Add multiple locations
Your business may operate from more than one location. If so, register as many locations as you need to.
Click 'Add another location'.
The location you've already registered will display at the top.
Repeat the following steps for each location:
- 5. Add a location
- 6. Add a primary contact person
- 7. Add an area
Once you've completed these steps as many times as you need to, click 'Register'.
Congratulations. You've now registered your business, venue or event. The nominated contact for each location will receive an email with your QR code posters.
Manage your QR code
Your account is now set up. You'll now see the QR code registration homepage.
From here, you can:
- view registered locations
- add more locations
- get tips for keeping your business COVIDSafe
Log in to your account
- Enter the email address and password you've already supplied.
- Click 'Log in'.
Log out of your account
To log out:
- click the icon in the top-right of the screen
- click 'Log Out'
These pages provide an English version of content we have on language pages.
Safety for Workers
Information for workers to help them understand their rights and responsibilities in the workplace, and where to find support and information about coronavirus (COVID-19).
Reviewed 01 June 2021