Face masks - shopping and retail

Information about shopping and face masks in Victoria.

Do I need to wear a fitted face mask while shopping?

From 11.59pm, Sunday 17 January 2021, face masks will no longer be mandatory in all public indoor settings.

These requirements are in line with settings that were in place at Christmas time.

Face masks continue to be mandatory in the following locations:

  • on public transport
  • when riding in a ride share or taxi
  • inside supermarkets
  • in large retail stores (over 2000 sqm), such as department stores, electronics stores, furniture stores or hardware stores

  • inside shopping centres, including the retail stores inside shopping centres, such as clothing stores 

  • inside indoor markets 

  • on domestic flights to and from Victoria 

  • at airports
  • in hospitals
  • when working in or visiting hospitals and care facilities.

You must always carry a face mask with you when you leave home unless you have a lawful reason not to.

It is strongly recommended you wear one whenever you cannot keep 1.5 metres distance from others.

Can businesses refuse service to someone if they are not wearing a face mask? 

There are a number of lawful reasons to not wear a face mask, and patrons must wear a mask unless they have a lawful reason not to do so. Businesses should not refuse service to patrons who may have a valid lawful reason for not wearing a mask. For more information on face masks and human rights, visit the Human Rights website.

Can someone ask me to remove my face mask to check my ID? 

Banks, police, post offices and other services can ask that you remove your face mask to check your identity. 

When purchasing alcohol or tobacco you may be asked by staff to remove your face mask as part of checking your ID. 

Victoria Police can also ask you to remove your face covering to confirm your identity. 

Reviewed 18 January 2021

Coronavirus Victoria

24/7 Coronavirus Hotline

If you suspect you may have coronavirus (COVID-19) call the dedicated hotline – open 24 hours, 7 days.

Please keep Triple Zero (000) for emergencies only.

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