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Face masks - shopping and retail

Information about shopping and face masks in Victoria.

Face masks update

  • From 11:59pm on Friday 9 April 2021, Victoria has further relaxed its COVIDSafe settings. These changes are designed to balance getting Victorians back to doing the things they love while keeping in place measures to protect all that Victorians have worked so hard for.
  • You must always carry a face mask with you when you leave home unless you have a lawful reason not to.
  • Face masks must be worn: 
    • on public transport, in commercial passenger vehicles such as taxis and ride share vehicles, and in tour vehicles 
    • by visitors to a hospital 
    • by visitors at a care facility (while indoors) 
    • on flights to and from Victoria 
    • at airports 
    • if you are a diagnosed person, or a close contact of someone diagnosed with COVID-19, when leaving your home or accommodation for a permitted reason, such as to seek medical care or to get tested 
    • while awaiting the results of a COVID-19 test when leaving your home or accommodation for a permitted reason, such as to seek medical care (except as part of a surveillance or other asymptomatic testing program) 
    • while experiencing any symptoms of COVID-19. 
  • It is recommended that you wear a face mask when at a private gathering or when you cannot maintain 1.5 metres distance from other people (such as at outdoor markets, outdoor concerts, street markets, at a busy bus stop or train station platform). 
  • It is recommended you wear a face mask when at a private gathering or when you cannot maintain 1.5 metres distance from other people.
  • There are a number of lawful reasons to not wear a face mask.

Do I need to wear a face mask while shopping?

From 6:00pm on Friday 26 March 2021 face masks are no longer mandatory indoors at shopping centres, retail facilities, markets and market stalls.

When travelling to a shopping centre or retail facility, face masks are required when you are on public transport or riding in a ride share vehicle or taxi.

It is recommended that you wear a mask in a situation where you are not able to keep 1.5 metres from others, particularly when in crowded places.

You must carry a mask with you at all times when you leave the home in case you need to use it.

Can businesses refuse service to someone if they are not wearing a face mask?

If you are in a place where masks are mandatory, such as an airport business can refuse service to you for not wearing a mask.

There are a number of lawful reasons to not wear a face mask, and patrons must wear a mask unless they have a lawful reason not to do so. Businesses should not refuse service to patrons who may have a valid lawful reason for not wearing a mask.

For more information on face masks and human rights, visit the Human Rights website.

Reviewed 12 April 2021

Coronavirus Victoria

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