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Financial and other support

Find out about the financial support available to people and businesses affected by COVID-19

Isolation and quarantine can be a difficult time. Reach out to your friends, family, and community for support. Make sure they provide 'contactless' assistance by leaving items at your door or provide social support online or over the phone.

See tips and checklists for how you can prepare for isolation.

If you need additional support, emergency relief packages and financial support may be available for the most vulnerable and in need. You will not be eligible if you have provisions at home or other support available.

The Commonwealth’s Pandemic Leave Disaster PaymentExternal Link has been extended. Claims are open.

This payment provides financial support while you are isolating at home, unable to work due to being COVID-19 positive, or if you are caring for someone who is COVID-19 positive.

  • The Victorian Sick Pay Guarantee provides casual and contract workers in certain jobsExternal Link with up to 38 hours a year of sick and carer’s pay. Payments are made at the national minimum wage ($21.38 as of 1 July 2022). The Guarantee is fully funded by the Victorian Government for two years. Check your eligibility and sign up nowExternal Link .

    You can’t claim both the Sick Pay Guarantee and COVID-19 support payments for the same period. This includes the Pandemic Leave Disaster Payment and Crisis Payment for National Health Emergency (COVID-19).

    If you need to isolate due to COVID-19, and you meet the eligibility criteria, you should claim the Pandemic Leave Disaster PaymentExternal Link or the Crisis Payment for National Health Emergency (COVID-19)External Link in the first instance.

    You may claim the Sick Pay Guarantee if you can’t claim the Pandemic Leave Disaster Payment or Crisis Payment for National Health Emergency (COVID-19) and if you are:

    • eligibleExternal Link for the Sick Pay Guarantee
    • unable to work your rostered shifts due to COVID-19
    • able to provide evidence to support your claim.

    The Sick Pay Guarantee is available only for missed work. A positive RAT or PCR test is not sufficient proof of evidence to support your claim. You will need to provide a medical certificate or statutory declaration.

    Check your eligibility and sign up now.External Link

  • Emergency accommodation at the Victorian Quarantine HubExternal Link is available for people who need support to quarantine or self-isolate safely because they use shared facilities or may have safety, wellbeing or other health issues.

    You can apply to use the Victorian Quarantine Hub using this formExternal Link .

    Contact the Integrated Intake Assessment and Triage Service (IIATS) on 1800 365 100 or

  • How to access food relief, essential items and support

    1. Plan ahead. Consider food and essential items you might need. See tips on preparing for COVID-19 isolation.
    2. Use online shopping or delivery services.
    3. Reach out to your friends, family and community for support.
    4. To check food relief and other supports available in your area, including culturally appropriate food and ready-made meals, use an internet search engine such as Ask IzzyExternal Link .

    To view this information in an accessible format, download the fact sheet:

  • Home delivery is a good option for obtaining a prescription and over-the-counter medicines if you are isolating.

    Call your preferred pharmacy or check their website to see if:

    • they have your medicine(s) in stock
    • they offer home delivery
    • you can order online or over the phone.

    If you have a paper prescription, you can ask a friend or family member to place or pick up the order for you.

    Alternatively, you can ask your doctor to give you an electronic prescription, which you can send to your pharmacy.

    Additionally, the Home Medicines Service offers free home delivery of:

  • Small amount, no-interest loans are available to all eligible Victorians through Good Money community finance outlets in Morwell, Geelong, Collingwood and Dandenong and a network of 77 local community organisations across Victoria.

    The No Interest Loans (NILs) provides individuals and families on low incomes with access to safe, fair, and affordable credit.

    Loans are available for essential goods and services such as fridges, washing machines, car repairs and medical procedures for up to $1,500, repayable over 12 to 18 months.

    Find out more about Good MoneyExternal Link or No Interest LoansExternal Link .

    In response to the COVID-19 pandemic, No-interest Household Relief Loans of up to $3,000 are also now available to support low-income households with the costs of rent and utilities, repayable over 24 months.

  • A range of support is available if you are having trouble paying electricity, gas, or water bills.

    If you are a concession card holder (including JobSeeker recipients), you may be eligible for discounts and rebatesExternal Link on your electricity, gas, and water bills. If you live in a low-income household or are experiencing financial hardship, you may also be eligible to apply for a utility relief grantExternal Link of up to $650 to help with overdue electricity, gas, and water bills.

    If you are having trouble paying your energy bill, you should contact your energy company. There are rules which mean they must let you know what help is available. Participating in a payment plan means you cannot be disconnected.

    Find out more at the Victorian Energy Saver websiteExternal Link

  • Visit the Business grants and supportExternal Link page to see more information about support for Victorian businesses.

  • Support and resources are available to international students, visit Study MelbourneExternal Link for more information.

Reviewed 28 September 2022

Coronavirus Victoria

Coronavirus Hotline

Call the Coronavirus Hotline if you need help to report a rapid antigen test (RAT) or if you have any questions about COVID-19.

The Victorian Coronavirus Hotline diverts to the National Coronavirus Helpline every night between 6pm and 8am.

Please keep Triple Zero (000) for emergencies only.

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