Isolation and quarantine can be a difficult time. Reach out to your friends, family, and community for support. Make sure they provide 'contactless' assistance by leaving items at your door or provide social support online or over the phone.
If you need additional support, emergency relief packages and financial support may be available for the most vulnerable and in need. You will not be eligible if you have provisions at home or other support available.
The Victorian Sick Pay Guarantee provides casual and contract workers in with up to 38 hours a year of sick and carer’s pay. Payments are made at the national minimum wage ($21.38 as of 1 July 2022). The Guarantee is fully funded by the Victorian Government for two years. .
You can’t claim both the Sick Pay Guarantee and COVID-19 support payments for the same period. This includes the Pandemic Leave Disaster Payment and Crisis Payment for National Health Emergency (COVID-19).
You may claim the Sick Pay Guarantee if you can’t claim the Pandemic Leave Disaster Payment or Crisis Payment for National Health Emergency (COVID-19) and if you are:
- for the Sick Pay Guarantee
- unable to work your rostered shifts due to COVID-19
- able to provide evidence to support your claim.
The Sick Pay Guarantee is available only for missed work. A positive RAT or PCR test is not sufficient proof of evidence to support your claim. You will need to provide a medical certificate or statutory declaration.
How to access food relief, essential items and support
- Plan ahead. Consider food and essential items you might need. See .
- Use online shopping or delivery services.
- Reach out to your friends, family and community for support.
- To check food relief and other supports available in your area, including culturally appropriate food and ready-made meals, use an internet search engine such as .
To view this information in an accessible format, download the fact sheet:
Home delivery is a good option for obtaining a prescription and over-the-counter medicines if you are isolating.
Call your preferred pharmacy or check their website to see if:
- they have your medicine(s) in stock
- they offer home delivery
- you can order online or over the phone.
If you have a paper prescription, you can ask a friend or family member to place or pick up the order for you.
Alternatively, you can ask your doctor to give you an electronic prescription, which you can send to your pharmacy.
Additionally, the Home Medicines Service offers free home delivery of:
Small amount, no-interest loans are available to all eligible Victorians through Good Money community finance outlets in Morwell, Geelong, Collingwood and Dandenong and a network of 77 local community organisations across Victoria.
The No Interest Loans (NILs) provides individuals and families on low incomes with access to safe, fair, and affordable credit.
Loans are available for essential goods and services such as fridges, washing machines, car repairs and medical procedures for up to $1,500, repayable over 12 to 18 months.
In response to the COVID-19 pandemic, No-interest Household Relief Loans of up to $3,000 are also now available to support low-income households with the costs of rent and utilities, repayable over 24 months.
A range of support is available if you are having trouble paying electricity, gas, or water bills.
If you are a concession card holder (including JobSeeker recipients), you may be eligible for on your electricity, gas, and water bills. If you live in a low-income household or are experiencing financial hardship, you may also be eligible to apply for a of up to $650 to help with overdue electricity, gas, and water bills.
If you are having trouble paying your energy bill, you should contact your energy company. There are rules which mean they must let you know what help is available. Participating in a payment plan means you cannot be disconnected.
Reviewed 28 September 2022