Frontline worker accommodation for first responder workers who require alternative accommodation

The Victorian Government frontline worker accommodation program provides temporary accommodation for eligible frontline workers.

The frontline worker accommodation program provides temporary accommodation for eligible frontline workers who cannot safely self-isolate or quarantine in their homes, and short-term accommodation for frontline workers with consistent exposure to patients with COVID-19. 


The frontline worker accommodation program is available for:

  • public and private hospital clinical staff
  • paramedics and patient transport officers
  • hospital laboratory and non-clinical hospital staff on hospital wards (e.g. orderlies, clerks, food services staff and cleaners)
  • residential aged care workforce
  • child protection residential care and secure welfare workers
  • community-based pharmacy workers
  • Corrections Victoria workers
  • Aboriginal Community Controlled Health organisation workers
  • Fire Rescue Victoria officers
  • Country Fire Authority Emergency Medical Response officers
  • workers in primary care settings
  • workers in supported accommodation for people with a disability
  • workers deployed by Department of Health and Human Services (DHHS) or Department of Justice and Community Safety (DJCS) or COVID-19 Quarantine Victoria ( QVC) in frontline COVID-19 operational roles.
  • Victoria Police workers
  • Youth Justice workers

Types of available accommodation

Category 1 and 2 accommodation

Frontline workers who have been:

  • diagnosed with COVID-19
  • identified as potentially having COVID-19, or
  • identified as close contacts
  • are eligible for temporary quarantine or self-isolation accommodation in metropolitan Melbourne if they are assessed as unable to safely do so at home. 

Category 3 accommodation

Short-term accommodation sourced near a frontline worker’s workplace is available across Victoria for clinical hospital staff and paramedic workers who:

  • regularly operate in an environment with consistent exposure to COVID-19
  • live with at-risk or other vulnerable cohorts, and
  • request short-term accommodation on compassionate grounds.

Conditions of entry

Frontline worker accommodation is only available to frontline workers (not family members or people you live with).

Frontline workers that are eligible for Category 1 and 2 accommodation will be required to comply with the Diagnosed Persons and Close Contact Directions, including the requirement to remain in program accommodation until cleared by a Department of Health and Human Services (DHHS) officer.

Frontline workers accepted into Category 3 Accommodation will be required to restrict their movements in line with the grounds for their need for alternative accommodation.

All frontline workers must be endorsed by their employers.

How to make a  referral 

To make a referral complete the FLW online referral form.

The Integrated Intake Assessment and Triage Service (IIATS) can also be reached by: 

Numbers for alternative referrals 

If you suspect you, a staff member or service users may have COVID-19, please call the Coronavirus Hotline on 1800 675 398 available 24 hours, 7 days a week. Use Triple Zero (000) for emergencies only.

External resources

For up to date information on Public Health Directions and other advice please visit DHHS COVID-19 Restrictions

Reviewed 25 March 2021

Coronavirus Victoria

24/7 Coronavirus Hotline

If you suspect you may have coronavirus (COVID-19) call the dedicated hotline – open 24 hours, 7 days.

Please keep Triple Zero (000) for emergencies only.

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