Frontline worker accommodation for first responder workers who require alternative accommodation

The Victorian Government frontline worker accommodation program provides temporary accommodation for eligible frontline workers.

The frontline worker accommodation program provides temporary accommodation for eligible frontline workers who cannot safely self-isolate or quarantine in their homes, and short-term accommodation for frontline workers with consistent exposure to patients with coronavirus (COVID-19). 


The frontline worker accommodation program is available for:

  • public and private hospital clinical staff
  • paramedics and patient transport officers
  • hospital laboratory and non-clinical hospital staff on hospital wards (e.g. orderlies, clerks, food services staff and cleaners)
  • residential aged care workforce
  • child protection residential care and secure welfare workers
  • community-based pharmacy workers
  • Corrections Victoria workers
  • Aboriginal Community Controlled Health organisation workers
  • Fire Rescue Victoria officers
  • Country Fire Authority Emergency Medical Response officers
  • workers in primary care settings
  • workers in supported accommodation for people with a disability
  • workers deployed by Department of Health and Human Services (DHHS) or Department of Justice and Community Safety (DJCS) or COVID-19 Quarantine Victoria ( QVC) in frontline coronavirus (COVID-19) operational roles.
  • Victoria Police workers
  • Youth Justice workers

Types of available accommodation

Category 1 and 2 accommodation

Frontline workers who have been:

  • diagnosed with coronavirus (COVID-19)
  • identified as potentially having coronavirus (COVID-19), or
  • identified as close contacts
  • are eligible for temporary quarantine or self-isolation accommodation in metropolitan Melbourne if they are assessed as unable to safely do so at home. 

Category 3 accommodation

Short-term accommodation sourced near a frontline worker’s workplace is available across Victoria for clinical hospital staff and paramedic workers who:

  • regularly operate in an environment with consistent exposure to coronavirus (COVID-19)
  • live with at-risk or other vulnerable cohorts, and
  • request short-term accommodation on compassionate grounds.

Conditions of entry

Frontline worker accommodation is only available to frontline workers (not family members or people you live with).

Frontline workers that are eligible for Category 1 and 2 accommodation will be required to comply with the Diagnosed Persons and Close Contact Directions, including the requirement to remain in program accommodation until cleared by a Department of Health and Human Services (DHHS) officer.

Frontline workers accepted into Category 3 Accommodation will be required to restrict their movements in line with the grounds for their need for alternative accommodation.

All frontline workers must be endorsed by their employers.

IIATS overview

The Integrated Intake Assessment and Triage Service (IIATS) has been established to slow the spread of coronavirus (COVID-19) by supporting people to self-isolate or quarantine safely.  

Support is available to people who have been diagnosed with coronavirus (COVID-19) or are a close contact of a person with coronavirus (COVID-19).  

Led by the COVID-19 Quarantine Victoria (CQV) in partnership with the Department of Health and Human Services (DHHS), IIATS: 

  • receives notifications of COVID-19 positive and close contact cases from government-funded and high-risk settings, to monitor and support strategies to manage the public health risk  
  • receives referrals to support community members to safely isolate or quarantine including through placement into emergency accommodation 
  • receives referrals for frontline workers (FLW) requiring assistance to safely isolate or quarantine through placement into emergency accommodation. 

IIATS is supported by the Integrated Support Service program, led by DHHS, which coordinates complex support responses for people isolating at home.    

How to make a notification or referral 

To make a notification or referral: 

IIATS can also be reached by: 

Most referrals to IIATS are made via DHHS Public Health Close Contact Outbreak Management teams. However, referrals can also be made by accommodation providers, relevant employers, health and community service organisations, Victoria Police, other government departments and directly by community members.  

Numbers for alternative referrals 

If you suspect you, a staff member or service users may have coronavirus (COVID-19), please call the Coronavirus Hotline on 1800 675 398 available 24 hours, 7 days a week. Use Triple Zero (000) for emergencies only.

To report breaches of restrictions, contact Victoria Police on 131 444 or make a report online.

External resources

For up to date information on Public Health Directions and other advice please visit DHHS Coronavirus (COVID-19) Restrictions

Reviewed 21 December 2020

Coronavirus Victoria

24/7 Coronavirus Hotline

If you suspect you may have coronavirus (COVID-19) call the dedicated hotline – open 24 hours, 7 days.

Please keep Triple Zero (000) for emergencies only.

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