COVID-19 Frontline worker accommodation program

The Victorian Government frontline worker accommodation program provides temporary accommodation for eligible first responder workers who require alternative accommodation to quarantine or isolate safely.


The Frontline Worker accommodation program provides temporary quarantine or isolation accommodation for eligible frontline workers who are:

  • confirmed by the Department of Health to have COVID-19 or be identified as a close contact of someone confirmed to have COVID-19, and
  • a person who cannot safely self-isolate or quarantine in their home

Circumstances where it may not be appropriate to self-quarantine or isolate at home include:

  • living with a vulnerable or at-risk person (e.g. pregnant person, persons with medical conditions - for more information see the Department of Health’s advice on who is most at risk of becoming very sick from COVID-19?
  • living with another frontline worker
  • living in high-density settings.


Workers eligible for alternative quarantine accommodation are:

  • public and private hospital staff, including laboratory staff and non-clinical workers on hospital wards (e.g. orderlies, clerks, food services staff and cleaners)
  • paramedics and patient transport officers
  • residential aged care workforce
  • child protection residential care and secure welfare workers
  • community-based pharmacy workers
  • Corrections Victoria workers
  • Country Fire Authority Emergency Medical Response officers
  • Fire Rescue Victoria officers
  • workers in Aboriginal Community Controlled Health organisations
  • workers in primary care settings
  • workers in supported accommodation for people with a disability
  • workers deployed by Department of Health (DH) or Department of Justice and Community Safety (DJCS) or COVID-19 Quarantine Victoria (CQV) in frontline coronavirus (COVID-19) operational roles.
  • Victoria Police workers
  • Youth Justice workers

Types of available accommodation

COVID-19 Diagnosed Frontline Workers

Eligible frontline workers who are Diagnosed Persons are eligible for quarantine accommodation in a Health Hotel administered by Alfred Health located in metropolitan Melbourne.

Close Contact Frontline Workers

Close Contact eligible frontline workers will be provided with accommodation at a dedicated quarantine hotel located in metropolitan Melbourne.

Compassionate short-term accommodation

For certain hospital workers and paramedics that do not have a COVID-19 diagnosis, short-term accommodation may be provided located near the eligible worker’s workplace.

Eligible persons for this program stream are hospital workers and paramedics that:

  • work in designated COVID-19 patient wards or in roles that specifically require regular exposure to confirmed COVID-19 patients; and
  • require alternative accommodation in the short-term for compassionate grounds or residential circumstances.

Employers should consult with the worker prior to making a referral on the circumstances above to include in the worker’s referral for this program stream.

Conditions of entry

Frontline worker accommodation is only available to frontline workers and is not available to family members or other people they live with.

Close Contact and diagnosed positive frontline workers who choose to enter the Frontline Worker Accommodation program must remain in their allocated hotel room and comply with quarantine accommodation requirements until cleared by a Department of Health officer. This includes mandatory surveillance testing. No smoking is permitted in CQV accommodation.

Hospital and paramedic workers accepted into short-term Compassionate Accommodation program stream will be required to restrict their movements, are not permitted visitors and must comply with certain notification requirements in line with their need for alternative accommodation.

All frontline workers must be endorsed by their employers as suitable for entry into the FLW Accommodation program. Employers will be contacted and are expected to provide support to their employees while in the program.

How to make a referral 

The CQV Integrated Intake Assessment and Triage Service (IIATS) assess all referrals into the FLW Accommodation program.

To make a referral complete the FLW online referral form.

For more information, IIATS can be contacted on: 

24/7 Coronavirus Hotline

Numbers for alternative referrals 

If you suspect you, a staff member or service users may have COVID-19, please call the Coronavirus Hotline on 1800 675 398 available 24 hours, 7 days a week. Use Triple Zero (000) for emergencies only.

External resources

For up-to-date information on Public Health Directions and other advice please visit the coronavirus website.

Reviewed 07 June 2021

Coronavirus Victoria

24/7 Coronavirus Hotline

If you suspect you may have COVID-19 call the dedicated hotline – open 24 hours, 7 days.

Please keep Triple Zero (000) for emergencies only.

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