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How to get your proof of vaccination

There are 5 ways you can show your COVID-19 proof of vaccination in Victoria:

  • COVID-19 digital certificate via the Service Victoria app
  • COVID-19 digital certificate saved to a smartphone wallet
  • Printed copy of COVID-19 digital certificate
  • Printed copy of immunisation history statement
  • Eligible proof of vaccination exemption.
  • Download your COVID-19 digital certificate from myGov in 3 simple steps:

    1. Create a myGov accountExternal Link if you don't have one.
    2. Link your Medicare or Individual Healthcare Identifier (IHI)External Link to your myGov account.
    3. Download your COVID-19 digital certificate from your Medicare online accountExternal Link through myGovExternal Link .

    To access your COVID-19 digital certificate, your Medicare online account must be linked to your myGov account.

    You may need to wait for your digital certificate. It can take up to 10 days for your vaccination to be uploaded to the Australian Immunisation Register (AIR).

  • To add your COVID-19 digital certificate to the Service Victoria app, you'll need the latest version of the Service Victoria app installed. You'll also need either:

    OR

    If you’re using an iPhone or Apple device, you can use either the Safari or Chrome browsers. If you’re using an Android device, you’ll need to use the Chrome browser.

    Add your COVID-19 digital certificate using the Medicare Express Plus app

    1. Make sure you have the Express Plus Medicare app. You can download it from the App storeExternal Link or Google Play storeExternal Link .
    2. Update your Service Victoria app at the App storeExternal Link or Google Play storeExternal Link .
    3. Open the Express Plus Medicare app.
    4. Tap 'Proof of vaccinations'.
    5. Tap 'View history'.
    6. Tap 'Share with check in app'.
    7. You'll see a list of apps that you can share your certificate to. Tap 'share' next to Service Victoria. If you’re adding your updated certificate, tap ‘Share again’.
    8. Read the conditions and then tap 'Accept and share'.
    9. Tap 'Add certificate'.
    10. If you see a screen which says 'Show your COVID-19 digital certificate' with an orange button at the bottom which says 'Add certificate via myGov' tap 'Close' in the top left corner.
    11. Your COVID-19 digital certificate is now added to your Service Victoria app.

    Add your COVID-19 digital certificate from your myGovExternal Link account using the Service Victoria app

    1. Update your Service Victoria app at the App storeExternal Link or Google Play storeExternal Link .
    2. Open the Service Victoria app and tap the COVID-19 button next to the Scan QR Code button (it looks like a ball with spikes). Tap ‘Add’ then tap 'Add certificate via myGov'.
    3. Log in to your myGov account. If you don’t have a myGov account, get one at myGov accountExternal Link .
    4. Scroll to 'Proof of COVID-19 vaccination' and tap 'Go to Medicare'.
    5. Tap 'View history'.
    6. Tap 'Share with check-in app'.
    7. Tap 'Service Victoria'. If you’re adding an updated certificate, tap ‘Share again’.
    8. Once you've read the conditions, tap 'Accept and share'. You'll see the message: 'Sending certificate'. If you have multiple people listed in your app, you’ll need to select the person who the certificate is for.
    9. Once you see your COVID-19 digital certificate, tap 'Add certificate'.
    10. Your COVID-19 digital certificate is now added to your Service Victoria app.

    Video: how to get your digital certificate from myGov

  • You can remove your COVID-19 digital certificate anytime.

    1. Tap the COVID-19 button near the Scan QR Code button on the home screen of the app. It looks like a ball with spikes.
    2. Tap the certificate you want to delete.
    3. Tap the delete icon - it looks like a rubbish bin - in the top right corner of the screen.
    4. You will see a message that says ‘Remove certificate. Removing this certificate means you will have to add it again through myGov or the Express Plus Medicare app.’ Tap ‘Remove’.
  • If you don't have a Medicare card, you can still add your COVID-19 digital certificate to your Service Victoria app from myGov using your Individual Healthcare Identifier (IHI)External Link . If you don’t have one, find out how to get an IHIExternal Link .

    1. Sign in to your myGov account using a browser on your device.
    2. Select the 'Individual Healthcare Identifiers' service.
    3. Select 'View immunisation history' on the 'Immunisation history' tile.
    4. Click on your name and 'share with check-in app'.
    5. Tap 'Service Victoria'. If you’re adding an updated certificate, tap ‘Share again’.
    6. Once you've read the conditions, tap 'accept and share'. You'll see the message: 'Sending certificate'.
    7. Once you see your COVID-19 digital certificate, tap 'add certificate'. If you have multiple people listed in your app, you’ll need to select the person who the certificate is for.
    8. Your COVID-19 digital certificate is now added to your Service Victoria app.

Proof of vaccination if you don't have a smartphone

If you don’t have access to a smartphone, you can print your COVID-19 digital certificate or immunisation history statement from myGovExternal Link

If you don’t have access to a printer, you can ask your GP, pharmacy, or community centre where you received your vaccination to print your COVID-19 digital certificate or immunisation history statement for you.

Alternatively, call Services Australia on 1800 653 809 and ask them to send your immunisation history statement to you. It can take up to 14 days to arrive in the post.

I received my vaccine overseas

If you are an international worker in Victoria and are up to date with your vaccination status with an approved or recognised vaccineExternal Link , you can use an Australian International COVID-19 VaccinationExternal Link certificate, a paper or digital certificate issued by an overseas government authority or an accredited overseas government vaccination provider that shows:

  • your name as it appears in your passport
  • your date of birth or passport number
  • the vaccine brand name
  • date of each dose, or the date on which a full course of immunisation was completed.

Your certificate must be written in English or accompanied by a certified translation.

Visit Services AustraliaExternal Link for information on how to add your vaccination record to the Australian Immunisation Register.

Troubleshooting

If you have received your vaccination at a Victorian vaccination centre and:

  • your immunisation history has not been updated on MyGov after 10 days of receiving your vaccination; or
  • your details are incorrect.

Then you can submit your request through the Missing or incorrect immunisation history in MyGov formExternal Link .

If you have received your vaccination at a doctor's clinic, pharmacy, or community health service and:

  • your immunisation history has not been updated on MyGov after 10 days of receiving your vaccination; or
  • your details are incorrect.

You will need to contact your vaccination provider directly.

Visit Service VictoriaExternal Link for issues with downloading your COVID-19 digital certificate on the Service Victoria app.

FAQs

  • For more information on getting proof of your COVID-19 vaccination, including help getting your COVID-19 digital certificate or immunisation history statement, visit Australian Government COVID-19 Vaccinations.External Link

  • You will need to contact Services AustraliaExternal Link to fix this.

  • Check your myGovExternal Link account is linked to your Medicare online accountExternal Link to get your COVID-19 digital certificate. Read how to set up and link your Medicare online account to myGovExternal Link

    The Australian Immunisation Register (AIR) can take up to 10 days to register your vaccination.

    Check your myGovExternal Link account frequently for your COVID-19 digital certificate. If your COVID-19 digital certificate is still not available after 10 days, call the Australian Immunisation Register on 1800 653 809. The digital vaccination certificate is generated by the Australian Immunisation Register, a service of the Australian Government.

  • You are not required to show your vaccination status to enter any venue as a patron in Victoria.

    Many industries have worker vaccination requirements.

  • Shortly after you get your third or fourth dose immunisation, your immunisation record will be updated.

    To add your updated certificate, make sure you have the latest version of the Service Victoria app by updating it in the App StoreExternal Link or Google Play StoreExternal Link

    1. Tap the coronavirus button next to the Scan QR Code button (it looks like a ball with spikes).
    2. If you’re due for your third dose, you’ll see ‘Book appointment’ and ‘Update certificate’. If you’ve had your third dose, tap ‘Update certificate’.
    3. You’ll see a message ‘Updating certificate’.
    4. Your certificate has been updated.

    If you can’t see the option to ‘Update certificate’, you’ll need to add your updated certificate the same way as you first added it to the app. You can do this using the Express Plus Medicare appExternal Link or myGovExternal Link

    You don’t need to delete your previous certificate from the app. When you add your new certificate to the app, it will simply replace the old one.

    Once you’ve updated your certificate, you can view it by tapping ‘View Certificate’. Your updated certificate will show the dates of your COVID-19 vaccination doses. It will also show the date you most recently added your certificate to the Service Victoria app.

    Instructions on how to add your COVID-19 digital certificate to the Service Victoria app are available on the Service Victoria websiteExternal Link .

    Services Australia has information about vaccine doses and digital certificates on their websiteExternal Link .

Reviewed 13 May 2022

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