- After your test go straight home.
- Wait for your test results.
- Stay at home and do not go to work while you wait for your results.
- You should get your test results within 2 days of being tested.
- If you are worried your results are taking too long you can call a service provider for more information.
- If you test positive you must self-isolate until the Department of Health tells you it is safe to stop – usually 10 to 14 days. You cannot go to work or go out shopping. do not need to self-isolate unless they are also waiting for a coronavirus (COVID-19) test result or have been asked to quarantine.
- If you test negative:
- if an authorised officer has told you to quarantine (e.g. , as part of an outbreak, or because you have visited an interstate high risk location), you will still need to quarantine for at least 14 days and until you have been cleared by the Department of Health.
- if you have not been told to quarantine by an authorised officer and once you feel well, you can go about your normal activity, following the .
After the test
After you’ve been tested, you need to go straight home and wait for your results.
Do not go to work or go out shopping.
Your doctor or the clinic where you were tested will contact you by phone or SMS to tell you your results, regardless if it is positive or negative.
What if my test was for surveillance testing?
- you have symptoms, or
- the Department of Health has told you to - for instance, if you are a close contact or have been to an exposure site.
If you test positive for coronavirus (COVID-19) as part of surveillance testing:
- you must immediately go home and isolate. Do not make any stops on the way home.
I don’t have symptoms, but I’ve been tested because I’m having surgery soon. Do I have to self-isolate?
In these cases, you will have received instructions from your general practitioner or surgeon – you need to follow these.
See also the
How long does it take to get the results?
You should get your test results within 2 days of being tested. Sometimes there are delays and it can take longer.
Victorian and interstate labs are working around the clock to process all the tests, but with so many coming in every day, sometimes it takes a little longer to confirm the results.
You will receive a text or phone call about your results.
When will I be able to leave isolation after a positive test for coronavirus (COVID-19)?
You must isolate until you receive clearance from the Department of Health. An officer from the department will call you to explain what this means and answer any questions you may have.
The Department of Health or an authorised health worker will do an assessment and decide if your isolation can end. This will depend on:
- the amount of time since your symptoms began – usually between 10 to 14 days
- how sick you have been
- how much your symptoms have improved
- whether you have a weakened immune system prone to infection (immunocompromised)
- whether you have had a more infectious strain of COVID-19
- results from any testing that the department may have asked you to do.
The department will give you written clearance that says you are no longer required to isolate. You will then be able to return to your normal activities in line with any restrictions in place at your location.
You must continue to isolate until you are cleared.
Will I need to be tested again?
While all people who test positive for COVID-19 must isolate until cleared, most people will not need to be tested again.
Before being cleared from isolation, the Department of Health will ask you to be tested again if you:
- are significantly immunocompromised (have a weakened immune system prone to infection) or
- have been severely ill requiring hospitalisation and have continuing symptoms, or
- have had a more infectious strain of COVID-19.
What happens if I test negative?
If you test negative, your doctor or the clinic where you were tested will tell you your result.
If you continue to have symptoms you should ring your general practitioner for advice. If you become very unwell and are having trouble breathing contact triple zero (000).
If you have been identified as needing to quarantine (e.g. as a close contact, as part of an outbreak, or because you have visited an interstate high risk location), you will still need to quarantine until the Department of Health tells it is safe to stop for at least 14 days, even if you test negative.
I don't have my results who can I contact?
You should get your test results within 2 days of being tested for coronavirus (COVID-19). You will usually receive a text message or phone call about your results. Sometimes there are delays and it can take longer.
If you have not received your results within two days, contact the location where you had the test. Location details are below.
I was tested at a clinic, hospital or pathology collection centre
I was tested at a pop-up testing site
Call the provider for the site where you had your test.
- Deer Park – IPC Health:
- Wyndham Vale – IPC Health:
- Keilor Community Hub – IPC Health:
- Dandenong – Australian Clinical Labs:
- Pakenham – Australian Clinical Labs:
- Monash University Frankston – Peninsula Health:
- Casey Fields – Australian Clinical Labs:
- Melbourne Showgrounds – Western Health:
- Mildura Central – Sunraysia Community Health:
- Craigieburn Health Service – Northern Health: (8:30am–5pm)
- Fawkner – Australian Clinical Labs:
- Bundoora RMIT Drive thru & Eltham Walk in clinic – Banyule Community Health: (9am-3pm)
I was tested at a drive-through testing site
If you were tested at any of these sites, call the Onsite Doctor Results Hotline on 03 8669 0255 (Monday to Friday, 9am-5pm):
- Hume City Council, Broadmeadows
- Chadstone Golfers Drive, Malvern East
- Mickleham Road, Tullamarine
- Darebin Arts Centre, Preston
- Melbourne Sports and Aquatic Centre, Albert Park
- Heidelberg Repatriation Carpark
- Roxburgh Park Youth and Recreation Centre
- Shorten Reserve, West Footscray
- Springers Keysborough
- Victoria University (St Albans Campus)
- Swinburne University, Wantirna
- Wyndham Civic Centre
Note that results will be available through the hotline five days after testing, and only for the drive-through testing sites listed above.
I was not tested at any of the above locations or I have been unable to obtain my results
The Coronavirus Test Results Hotline operates Mondays to Fridays between 8am and 6pm.
The hotline can provide confirmation of a negative coronavirus (COVID-19) result verbally or via text message only. If you require a letter or other form of documentation of your result (such as for travel, medical, work or educational purposes) you should contact a general practitioner who can obtain your result and provide suitable documentation.
Thank you for your support and patience. We are working as quickly as we can to get results back to people who have come forward for testing. Getting tested is one of the most important contributions you can make to slowing the spread of coronavirus (COVID-19) and keeping the community safe.
I have not received the Confirmation of COVID-19 Testing I requested
If you requested a Confirmation of COVID-19 Testing and provided accurate personal details on the day of your test, you should receive an email within 12 hours of taking your test.
If you did not receive your Confirmation of COVID-19 Testing and still require proof of your COVID-19 test, first check the junk or spam folder of the email address provided at point of testing.
If you require your Confirmation of COVID-19 Testing to be re-sent to your email address, contact between 8am-6pm Monday to Friday and follow the prompts to the Confirmation of COVID-19 Testing option. The Confirmation of COVID-19 Testing email will be re-sent to you within 1-2 business days after submitting your request if the details provided are the same as the details provided on the day of your test.
If you did not request a Confirmation of COVID-19 Testing at the time of testing, we are not able to provide you with one now. The Confirmation of COVID-19 Testing email is not a medical certificate. You may contact your doctor to provide a medical certificate. You can only request a Confirmation of COVID-19 Testing for tests completed in the last 14 days.
Why is the department contacting me by text message/SMS?
In order to accelerate the contact tracing process, the department may communicate with you via text message.
This is an important method of communication that allows us to speed up contact tracing and help slow the spread of coronavirus (COVID-19).
If you have tested positive for coronavirus (COVID-19) or have been assessed as a close contact who has been exposed to coronavirus (COVID-19), you may receive text messages containing:
- directions about an upcoming phone call from a department officer - phone calls from the department will appear as a private number.
- a contact tracing questionnaire - requesting your details and information about the places you have been and the people you have seen.
The department will never ask you for your financial details, to make payments using SMS or email, or to download software.
Reviewed 20 July 2021