Taking care of your health and wellbeing while in hotel quarantine

Information and support services available to residents in hotel quarantine in Victoria.

You are playing an enormous part in protecting the health of all Victorians by helping to slow the spread of COVID-19. Being in quarantine can be tough. We know it is difficult and we thank you for your cooperation. 

Here are some ways to support your physical and mental health during this time.

Maintaining a healthy routine

Routines sound dull but they are good for your mental health. Try to go to sleep, wake up, shower and eat at regular times. Maintain a level of physical activity in your room and change your clothes regularly. 

Undertake work tasks or maintain your engagement in education, including online schooling for children.

This will help you manage your days and adjust when life starts to go back to normal. Maintaining routines is also very important for children during this time.

14-day activity program

To help stimulate the body and mind through positive physical and mental activity, a 14-day program of daily activities has been created for you.

Each day there will be a selection of fun, educational and entertaining activities to experience for both adults and children. Activity packs for both adults and children (if any are staying) can also be found in your room.

The Wellbeing Victoria program is also available to help support and maintain your wellbeing. The program provides a series of videos, including exercise, yoga, mindfulness and meditation, that you can follow in your room. 

Keeping active during your stay can help manage stress levels. Listen to your favourite music, read, complete a crossword, watch your favourite TV shows or movies, meditate or exercise.

You may be able to hire exercise equipment for use in your room at your own cost. Read the Hiring exercise and fitness equipment page for more information

Managing your mental health

If you’re experiencing mental health issues, support is available including a dedicated mental health and wellbeing team. You can access a 24/7 Advice and Support Service by calling 1300 502 244. You can also speak with the on-site nurse by calling reception.

For those already managing mental health issues, continue to take any prescribed medication, continue with your treatment plan and monitor for any new symptoms. If you need to get new or repeat prescriptions, talk to the on-site nurse, or phone or email your doctor or pharmacist.

Use of some medical devices is prohibited

Please note that nebulizers and humidifiers are prohibited while you are in quarantine.

If you usually use these devices for medical reasons, please discuss your medical needs with medical staff at any time during your stay.

Support for smokers

You cannot smoke in your accommodation. The on-site nurse will help you access nicotine replacement therapies during your stay. Stopping smoking has many health benefits, so it is always a good time to quit.

The best way to stop smoking is to use a tailored counselling service such as Quitline, plus prescribed stop-smoking medications or nicotine replacement therapy products. Go to the Quitline website for information, tips and tools or call Quitline on 13 78 48. 

Stay connected

Keep in touch with friends and family on the phone, or through video or online chats. This is really important in helping you – and the people you love – stay connected. 

Using video messaging

During your stay, quarantine and medical staff might suggest using Zoom as a way to communicate with you if you require health or wellbeing support. Zoom is a video conferencing and messaging app that you can use on your electronic device, such as mobile phones, laptops and tablets.

Some of the activities on offer in the 14-day activity program will also be delivered on Zoom. You might also like to use Zoom to stay in touch with your family and friends. 

  • Zoom is an IT application that allows users to have audio and video calls via electronic devices such as mobile phones, laptops and tablets.

    To participate in a Zoom meeting you must be connected to the internet, have the free Zoom app installed on you device and have a device with a camera, microphone and speaker.

  • On your mobile phone or tablet

    You can access the app via the App Store or Google Play

    Select the Install button to install the app

    Select the Open button to open the app

    Select the Sign up button to create an account if you do not have one.

    On your laptop or tablet

    Step one: sign up with a free account at

    Follow the instructions sent to your email to setup your profile.

    Step two: download the app from the Zoom website

  • The activities team will provide you with the date and time of a particular session or if it is an appointment with a practitioner they will contact you directly first to organise a mutually agreed time to meet.

    A session ID and password will be provided to you by the organiser of the meeting for you to attend the Zoom meeting. It will either be emailed or sent via SMS.

  • You can easily join a Zoom meeting whether it's a scheduled event or live call. If you haven't used Zoom before, there are handy video tutorials available. Take some time before your meeting to learn about how it works. 

    To join a pre-planned meeting, click the invitation link sent to you, which will open Zoom and prompt you to enter a Meeting ID.

    You can also enter the Meeting ID provided on the main screen of your Zoom app.

    You can join a Zoom meeting and communicate remotely on any of your devices.

    Once you receive a Zoom invite, it's easy to join a meeting by clicking the link for the allotted date and time. If you don't have the link handy, simply enter the Meeting ID on the app homepage. 

    You can also accept an incoming call sent to you by the organiser.

    It is important to note that you don't need to have an account set up to enter a Meeting ID — but will need one if you decide to organize meetings of your own.

  • In all sessions – be they individual or a group session, please demonstrate the same standard of behaviour and respectfulness that you would during a face to face meeting and ensure you maintain the privacy and confidentiality of others engaging in the session.

    It is a good idea to:

    • join early
    • have your video on unless you are experiencing connection issues
    • find a quiet space without interruptions / background noise
    • have good lighting on your face so you can be seen clearly
    • adjust your camera to be at around eye level if possible
    • mute your microphone when not talking
    • take turns talking
  • Remember that you will need to make sure the microphone, video and speaker are turned on.

    If the video call cuts out use the password provided to you to re-join the video call.

    If you are having issues with Zoom, please tell the organiser or a hotel staff person. We are happy to help where possible.

Crisis and family violence support

We want to emphasise that you are not alone. We have people on-site to assist you during your quarantine stay. Call reception for assistance. If you feel you need more support, the following external support services are available.


Lifeline offers tips, resources and advice, as well as crisis and 24/7 suicide support. 

  • Phone: 13 11 14 (24 hours a day, 7 days a week)
  • Text: 0477 131 114 (6pm - midnight AEST, 7 nights a week)

Chat: (7pm – midnight, 7 nights a week)

Safe Steps

Safe Steps Family Violence Response Centre connects all women and their children with specialist support workers.

No to Violence

No to Violence specialises in effective evidence-informed engagement with men. Advice to men about family violence is available through the Men’s Referral Service on 1300 766 491.

Beyond Blue

Beyond Blue's Coronavirus Mental Wellbeing Support Service provides 24/7 free, immediate, short-term counselling and advice for those feeling worried or struggling.

Phoenix Australia

Phoenix Australia, the Centre for Post-Traumatic Mental Health, offers advice and tips in their online COVID-19 mental health resources.

Financial support services

Centrelink can provide financial assistance and advice for people affected by COVID-19.

Financial Information Service

The Financial Information Service is a free service that can inform and educate you about financial matters. Call 132 300 (8am–5pm, Monday–Friday).

Services Australia

Services Australia provides information about other COVID-19 support and payments.

National Debt Helpline

National Debt Helpline offers financial counselling. Call 1800 007 007 or  go to the National Debt Helpline website.

Community support services

Services are available if you require support for your children’s health, safety and wellbeing, or help for older people or people with disability.

Reviewed 12 May 2021

24/7 Coronavirus Hotline

If you suspect you may have COVID-19 call the dedicated hotline – open 24 hours, 7 days.

Please keep Triple Zero (000) for emergencies only.

Was this page helpful?