You are playing an enormous part in protecting the health of all Victorians by helping to slow the spread of COVID-19. Being in quarantine can be tough. We know it is difficult and we thank you for your cooperation.
Here are some ways to support your physical and mental health during this time.
Maintaining a healthy routine
Routines sound dull but they are good for your mental health. Try to go to sleep, wake up, shower and eat at regular times. Maintain a level of physical activity in your room and change your clothes regularly.
Undertake work tasks or maintain your engagement in education, including online schooling for children.
This will help you manage your days and adjust when life starts to go back to normal. Maintaining routines is also very important for children during this time.
14-day activity program
Each day there will be a selection of fun, educational and entertaining activities to experience for both adults and children. Activity packs for both adults and children (if any are staying) can also be found in your room.
Keeping active during your stay can help manage stress levels. Listen to your favourite music, read, complete a crossword, watch your favourite TV shows or movies, meditate or exercise.
Managing your mental health
If you’re experiencing mental health issues, support is available including a dedicated mental health and wellbeing team. You can access a 24/7 Advice and Support Service by calling 1300 502 244. You can also speak with the on-site nurse by calling reception.
For those already managing mental health issues, continue to take any prescribed medication, continue with your treatment plan and monitor for any new symptoms. If you need to get new or repeat prescriptions, talk to the on-site nurse, or phone or email your doctor or pharmacist.
Use of some medical devices is prohibited
Please note that nebulizers and humidifiers are prohibited while you are in quarantine.
If you usually use these devices for medical reasons, please discuss your medical needs with medical staff at any time during your stay.
Support for smokers
You cannot smoke in your accommodation. The on-site nurse will help you access nicotine replacement therapies during your stay. Stopping smoking has many health benefits, so it is always a good time to quit.
The best way to stop smoking is to use a tailored counselling service such as Quitline, plus prescribed stop-smoking medications or nicotine replacement therapy products. Go to the for information, tips and tools or call Quitline on 13 78 48.
Keep in touch with friends and family on the phone, or through video or online chats. This is really important in helping you – and the people you love – stay connected.
Using video messaging
During your stay, quarantine and medical staff might suggest using Zoom as a way to communicate with you if you require health or wellbeing support. Zoom is a video conferencing and messaging app that you can use on your electronic device, such as mobile phones, laptops and tablets.
Zoom is an IT application that allows users to have audio and video calls via electronic devices such as mobile phones, laptops and tablets.
To participate in a Zoom meeting you must be connected to the internet, have the free Zoom app installed on you device and have a device with a camera, microphone and speaker.
On your mobile phone or tablet
Select the Install button to install the app
Select the Open button to open the app
Select the Sign up button to create an account if you do not have one.
On your laptop or tablet
Follow the instructions sent to your email to setup your profile.
The activities team will provide you with the date and time of a particular session or if it is an appointment with a practitioner they will contact you directly first to organise a mutually agreed time to meet.
A session ID and password will be provided to you by the organiser of the meeting for you to attend the Zoom meeting. It will either be emailed or sent via SMS.
To join a pre-planned meeting, click the invitation link sent to you, which will open Zoom and prompt you to enter a Meeting ID.
You can also enter the Meeting ID provided on the main screen of your Zoom app.
You can join a Zoom meeting and communicate remotely on any of your devices.
Once you receive a Zoom invite, it's easy to join a meeting by clicking the link for the allotted date and time. If you don't have the link handy, simply enter the Meeting ID on the app homepage.
You can also accept an incoming call sent to you by the organiser.
It is important to note that you don't need to have an account set up to enter a Meeting ID — but will need one if you decide to organize meetings of your own.
In all sessions – be they individual or a group session, please demonstrate the same standard of behaviour and respectfulness that you would during a face to face meeting and ensure you maintain the privacy and confidentiality of others engaging in the session.
It is a good idea to:
- join early
- have your video on unless you are experiencing connection issues
- find a quiet space without interruptions / background noise
- have good lighting on your face so you can be seen clearly
- adjust your camera to be at around eye level if possible
- mute your microphone when not talking
- take turns talking
Remember that you will need to make sure the microphone, video and speaker are turned on.
If the video call cuts out use the password provided to you to re-join the video call.
If you are having issues with Zoom, please tell the organiser or a hotel staff person. We are happy to help where possible.
Crisis and family violence support
We want to emphasise that you are not alone. We have people on-site to assist you during your quarantine stay. Call reception for assistance. If you feel you need more support, the following external support services are available.
No to Violence
Beyond Blue's Coronavirus Mental Wellbeing Support Service provides 24/7 free, immediate, short-term counselling and advice for those feeling worried or struggling.
Financial support services
Financial Information Service
National Debt Helpline
Community support services
Services are available if you require support for your children’s health, safety and wellbeing, or help for older people or people with disability.
Reviewed 12 May 2021