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Hotel quarantine contribution fee

Contributing to the cost of quarantine

Contributing to the cost of hotel quarantine

Invoices are now being issued to international arrivals who exited quarantine from 7 December 2020.

Every person arriving into Victoria from overseas is required to contribute to part of the cost of their quarantine, in line with other Australian states and territories.;

Fees do not apply to domestic travellers unless they have travelled directly to Victoria from interstate after arriving from overseas. 

The Victorian Government will continue to subsidise hotel quarantine costs, and your contribution will help meet expenses relating to accommodation, security, transport, logistics, as well as essential items and services, such as meals and medical care. 

Starting date 

From 7 December 2020, fees for hotel quarantine apply. This is the day overseas arrivals resumed in Victoria. 

People who purchased their travel ticket before 10 July 2020 

Anyone who purchased tickets for their return to Australia from an overseas location before 10 July 2020 will not be required to pay a quarantine contribution fee.

You will still need to complete 14 days of quarantine. 

After you have received your invoice, you will need to apply for a fee waiver. 

You will also need to provide documentation that shows you purchased your ticket before 10 July 2020 for your fee to be waived. For example, confirmation of your ticket purchase with your name and the date clearly shown. 

Receiving your invoice

Your invoice will be sent to your nominated email, mobile number or postal address after you have exited quarantine.

If you receive an email or SMS, you will be required to complete an authentication process (first and last name and date of birth) to view your invoice.

Fee waivers can only be applied for once you have received an invoice after completing your quarantine period. The process you need to follow will be outlined in the invoice you receive. 

For further information about your invoice, please contact us via email enquiries@cqvpayments.coronavirus.vic.gov.au or call +61 1800 551 234.

Rate of fees for 14 days of quarantine

The following maximum fees will be charged to residents in hotel quarantine.

  • A$3000 for one adult
  • A$1000 for each additional adult in the same room or apartment 
  • A$500 for each child aged between three and 18 years 

No fee is charged for children aged under three years. 

Examples of fee calculations

A group or family of three adults sharing a room or apartment would be charged a fee of A$5000. 

A group or family of two adults and three children between three and 18 years sharing a room or apartment would be charged a fee of A$5500. 

A group or family of one adult and one child under three years sharing a room or apartment would be charged a fee of A$3000. 

Fees for carers joining people with disability in quarantine

A carer already in the community, joining a person with disability who is required to quarantine in a hotel, will not be charged a fee. Carers who are also travelling from overseas will be charged as normal. 

Fees for children under 18 years travelling alone

Children under 18 years will be charged a maximum fee of A$500.

Children under 18 years travelling alone may be joined in hotel quarantine by a parent or guardian already living in the community. The parent or guardian joining their child in quarantine will not be charged a fee. 

The parent(s) or guardian(s) of the child will be liable to pay their child’s fee. This is regardless of which parent or guardian joined their child in quarantine.

If you spend more than or less than 14 days in quarantine

  • Residents will not be charged a fee if they are in quarantine for less than two days.
  • Residents in quarantine for more than two days but less than 14 days will be charged a pro-rata fee based on the maximum fees. 
  • Residents in quarantine for more than 14 days will not be charged over the maximum fees.

If you have to go to hospital

You will not be charged any fee for hotel quarantine if, based on medical advice, you are transferred to hospital for more than 24 hours during your quarantine.

You will be charged as normal if you return to your quarantine accommodation in less than 24 hours. 

Fee waivers

Individuals and families experiencing financial or other hardship can apply for a fee waiver after receiving an invoice for their stay in quarantine.  Fee waivers can only be applied for after a person has completed their quarantine and received an invoice. A link to your invoice will be sent to your nominated email, mobile number or postal address.

Eligibility

A Fee waiver will be assessed on the following grounds:

  • an eligible person within the meaning of the State Concessions Act 2004  
  • a person in receipt of a Commonwealth Centrelink payment  
  • a person qualifying for the Extreme Hardship Support Program administered by the Department of Health and Human Services  
  • a person experiencing financial hardship with insufficient access to funds  
  • a survivor of family violence  
  • a refugee within the meaning of section 5H of the Migration Act 1958 of the Commonwealth  
  • a person experiencing acute health issues  
  • a person who obtained a ticket for the person’s return to Australia before 10 July 2020, or  
  • a person for whom the fees should otherwise be waived on compassionate grounds due to exceptional circumstances relevant to the person  

You will need to provide evidence to support the grounds you are applying under before a waiver is considered. Each application for a waiver will be reviewed by COVID-19 Quarantine Victoria, based on the evidence provided and individual circumstances of the case.

How to apply

The process you need to follow will be outlined in the invoice you receive and can be completed via the Customer Portal.

Fee waiver applications outside 30 days

A fee waiver application must be submitted within 30 days from the date of the invoice. A person who has been issued with an invoice can apply for a fee waiver after 30 days on the grounds of exceptional circumstances if the circumstances leading to the delay are out of the ordinary, unavoidable or unexpected. The application should have supporting evidence attached.

Payment plans and paying by instalment 

Payment plans are available to give you more time to pay your fee. You can apply for a payment plan once you have received your invoice after you have completed your stay in quarantine. 

Australian citizens and permanent residents can request a payment plan for any reason. When requesting a payment plan you are required to provide evidence Australian Citizenship or Permanent Residency. The process you need to follow will be outlined in the invoice you receive.

If you are not an Australian citizen or permanent resident you can apply for a payment plan if you are experiencing financial or other hardship. You will need to provide evidence that you are experiencing financial or other hardship prior to your payment plan being approved.

How to reach us

For more information about hotel quarantine fees, payments or fee reduction applications contact us:

Reviewed 09 June 2021

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