Information for overseas travellers

Frequently asked questions about international arrivals and quarantine requirements.

New Zealand travel bubble update

From Wednesday 24 February all flights arriving from Auckland into Victoria will be regarded as ‘red zone’ arrivals and anyone arriving will be required to enter mandatory hotel quarantine for 14 days.

Those who arrived in Melbourne from Auckland yesterday, Tuesday 23 February, are asked to get a COVID-19 test immediately and quarantine until they receive a negative test result.

The Department of Health is in the process of contacting impacted travellers and will provide them with advice about where to get tested.  

Who can enter Australia from overseas?

You cannot enter Australia unless you are:

  • an Australian citizen
  • a permanent resident of Australia
  • a New Zealand citizen usually residing in Australia
  • an immediate family member of an Australian citizen or permanent resident

If you are currently overseas, in one of these categories and wish to return to Australia, you should do so as soon as possible.

For the most up-to-date information on travel restrictions, see the Smart Traveller website

Cap on international arrivals

On 10 July 2020, National Cabinet agreed that all international passenger flight arrivals will be coordinated by the Commonwealth Government. This means, the number of arrivals at each international airport will be subject to caps agreed upon between federal and all state and territory governments.

As part of this national coordinated approach, all international passenger flights into Victoria have been cancelled until 7 December 2020.

Please contact your airline or travel agent with whom you made your booking for advice on the best option for re-booking your flight back to Australia and booking travel within Australia.

I'm planning an overseas trip. Should I cancel?

Australian citizens and Australian permanent residents are restricted from travelling overseas at the moment.

For the most up-to-date travel advice go to the Smart Traveller website.

I need to travel overseas. Do I need a pre-departure coronavirus (COVID-19) test?

If you choose to travel overseas, it is your responsibility to obtain information from your airline about the screening requirements for coronavirus (COVID-19) in your destination country.

Please also check any current travel restrictions and how to apply for any exemptions at the Smart Traveller website.

You must obtain the appropriate documentation for entry into that country prior to your departure.

Please arrange a pre-departure coronavirus (COVID-19) test and proof of the results through your GP, travel doctor or the service provider recommended by your airline.

Advice to travellers:

  • Check in advance with the airline about the coronavirus (COVID-19) screening requirements for your destination.
  • Check with the consulate of your destination country to understand any coronavirus (COVID-19) related issues and the documentation you need for entry.
  • The Department of Health and Human Services (DHHS) will not provide you with the documentation for international travel in relation to coronavirus (COVID-19) tests.

What arrangements apply to cruise ships?

All international cruise ships are banned from sailing into or out of Australian ports. For further information refer to Coronavirus (COVID-19) advice for travellers on the Australian Government Department of Health website.

If I can’t find a flight back to Australia, who should I speak to?

For information on returning to Australia, see the Smart Traveller website.

If you’re trying to get home, and can still book commercial flights, do so as soon as possible.

If you can't leave or prefer to stay where you are, make plans to remain for an extended period. Ensure you have a safe place to stay, follow the advice of local authorities and minimise your risk of exposure to coronavirus (COVID-19). Stay in touch with family and friends so they know you're safe.

Our network of embassies and consular posts around the world will provide you with up to date local advice and support throughout this difficult period.

Do I need to wear a face mask at the airport?

Yes. From 11:59pm 18 December 2020 you must wear a fitted face mask when you are in an airport terminal. It is strongly recommended you wear a face mask while on your flight.

What if I’m from overseas and I’m not eligible for Medicare?

Overseas travellers who fall ill in Australia (and are not eligible for Medicare) often have health or travel insurance.

For those who do not have adequate insurance coverage, Victorian hospitals will waive the costs of treatment. This includes waiving payment and debt recovery procedures for ambulance transfers of people in mandatory quarantine accommodation who are suspected to have coronavirus (COVID-19), who are taken to Victorian hospitals for assessment.

These arrangements have been put in place to ensure payment issues are not a barrier for people from overseas with coronavirus (COVID-19) symptoms seeking early medical advice.

Reviewed 24 February 2021

Coronavirus Victoria

24/7 Coronavirus Hotline

If you suspect you may have coronavirus (COVID-19) call the dedicated hotline – open 24 hours, 7 days.

Please keep Triple Zero (000) for emergencies only.

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