- Continue to access the medical treatment and services you need.
- Stay connected to friends and family. If you are feeling sad, stressed or overwhelmed because of coronavirus (COVID-19), call on . It is a 24-hour service that provides support, information and referral to other services.
- If you don’t feel well and want to get tested, you may be able to get tested at home. Call the Victorian coronavirus (COVID-19) hotline on and select option 9.
- If you need information or help you can contact the on . Phone for the .
- If you have any questions about your supports, contact your Support Coordinator if you have been appointed one. Or contact the on . Phone for the then ask for .
- If you need an interpreter call the on .
Information on coronavirus (COVID-19)
Information from the Australian Department of Social Services
How to keep you and your home safe from coronavirus
From 23 April 2021 Victoria continues to maintain COVIDSafe Settings restrictions.
You must carry a face mask with you when you leave home, unless an exception applies.
- on public transport, in commercial passenger vehicles such as taxis and ride share vehicles, and in tour vehicles
- by visitors to a hospital or care facility (while indoors)
- on flights to and from Victoria
- indoors at airports
- if you are diagnosed with COVID-19, or a close contact of someone diagnosed with COVID-19 and have not yet received clearance from self-isolation or quarantine, when leaving your home or accommodation for a permitted reason (such as medical care or to get tested)
- while awaiting the results of a COVID-19 test when leaving your home or accommodation for a permitted reason, such as medical care (except as part of a surveillance or other asymptomatic testing program)
- while experiencing any symptoms of COVID-19.
It is recommended you wear a face mask when at a private gathering or when you cannot maintain 1.5 metres distance from other people.
There are a number of lawful reasons to not wear a face mask:
- a person with a physical illness or condition, or disability, which makes wearing a face mask unsuitable (including breathing problems or disability which may make wearing a face mask painful or difficult)
- a person with a mental health illness or condition who may find wearing a face mask unsuitable or stressful
- persons who are Deaf or hard of hearing and those communicating with them, but only temporarily when the ability to see the mouth or facial expressions is essential for communication and where a distance of 1.5 metres can be maintained
- infants and children under the age of 12 years.
When you need to wear a face mask
How you can get a free face mask
Frequently asked questions about wearing face mask
Video about the impact of face masks when communicating with Deaf and hard of hearing community.
eLearning modules for Community Services Workers
Two free short eLearning courses about staying safe from coronavirus (COVID-19) are now available for community service workers and volunteers. Find out more from this 3-minute video about the key features of the two e-learn products:
People with disability can get tested for coronavirus (COVID-19) at home. This is called the Call-to-Test service.
Carers of people with disability can also use the service.
To access the Call-to-Test service call the Victorian coronavirus (COVID-19) hotline on 1800 675 398 and select option 9.
Easy English – getting tested at home
What to do if you have coronavirus (COVID-19)
What to do if you have coronavirus:
What to do if you are a close contact
What to do if you are a close contact
Disability services – what changes to expect
It is important that you continue to access the disability services you need during coronavirus (COVID-19). Talk to your service providers and health professionals so you know what the changes mean for you.
Changes to disability services during coronavirus (COVID-19)
Support for children, young people and families
Information for families with children with disability.
- Visit the web page for information and resources to support families and children with disability. You can also call them on or (regional).
- The Youth Disability Advocacy Service is for individual advocacy for young people with disability aged 12–25. Visit their coronavirus web page for information and links to resources.
- I Can network provides online peer mentoring sessions for autistic young people aged 9–20. Find out more about the on their web page.
- The new AllPlay Learn page has been created to support children, families and educators with the challenges that have been brought about by the coronavirus (COVID-19) pandemic. To access the resource go to the .
- Visit a group nearest you. MyTime is free support for all parents and family carers of children with disability. MyTime is a place to socialise, to discuss, to get information, and to support and be supported by other carers.
- Visit the webpage for information about autism and supports for autistic people, parents and carers, other family members and professionals. They have free online learning resources and a directory of support groups.
People with disability have access to financial assistance. These factsheets outline more about the support that is available.
Access to food and emergency relief packages
People with disability have prioritised access to food and supplies, including the coronavirus emergency relief package which is free for people who have to isolate because they have coronavirus (COVID 19).
These factsheets outline more about the support that is available.
Access to additional phone data and affordable internet
Many of the phone and internet services are providing free data top ups during this time. Check with your plan provider to see what they offer.
Mental health resources
It is important to look after your mental health during the coronavirus (COVID-19) pandemic.
Easy English - looking after your mental health
- For more tips and resources to look after your mental health during the pandemic visit.
- Contact the on (available Monday to Friday 8am to 8pm and Saturday and Sunday 9am to 7pm) for information or help because of coronavirus (COVID-19).
- You can visit the webpage for tips to look after your mental health.
- You can also get help through the service on to get free one-on-one support for your mental health and wellbeing during the pandemic. is funded by the Victorian Government.
- Contact the on available 24/7 or online chat (3pm–12am, 7 days a week).
- Remain connected with friends and family members and seek out peer support groups such as .
Family violence resources
Easy English - What to do if you are experiencing family violence
Information for Aboriginal communities
There is a range of information and resources for the Aboriginal community about how to manage the impact of coronavirus (COVID-19).
The First Peoples Disability Network has also developed a series of short films to help slow the spread of coronavirus (COVID-19) and ensure families and communities are safe.
More information and resources
Factsheet on resources and support for people with disability from diverse communities:
- Aboriginal people
- LGBTIQA+ people
- People from culturally and linguistically diverse communities
- People in regional Victoria
Reviewed 25 April 2021