People with disability

Information about coronavirus (COVID-19) for people with disability and people caring for them.

Key points

Information on coronavirus (COVID-19)

Easy English

Information from the Australian Department of Social Services

For more information, go to the How to stay safe and well web page.

How to keep you and your home safe from coronavirus


Restrictions for people living in Victoria.

From Wednesday 28 July restrictions across Victoria have changed. You’ll find an Easy English summary of these restrictions below:

For more information about the changes to restrictions please go to the COVIDSafe Settings webpage.

Screen Reader accessible

From Wednesday 28 July restrictions across Victoria have changed. You’ll find a screen reader accessible summary of these restrictions below:

Face masks

You must carry a face mask with you when you leave home, unless an exception applies.

Face masks must be worn in the following settings, unless an exception applies:

  • on public transport, in commercial passenger vehicles such as taxis and ride share vehicles, and in tour vehicles
  • by visitors to a hospital or care facility (while indoors)
  • on flights to and from Victoria
  • indoors at airports
  • if you are diagnosed with COVID-19, or a close contact of someone diagnosed with COVID-19 and have not yet received clearance from self-isolation or quarantine, when leaving your home or accommodation for a permitted reason (such as medical care or to get tested)
  • while awaiting the results of a COVID-19 test when leaving your home or accommodation for a permitted reason, such as medical care (except as part of a surveillance or other asymptomatic testing program)
  • while experiencing any symptoms of COVID-19.

It is recommended you wear a face mask when at a private gathering or when you cannot maintain 1.5 metres distance from other people.

There are a number of lawful reasons to not wear a face mask:

  • a person with a physical illness or condition, or disability, which makes wearing a face mask unsuitable (including breathing problems or disability which may make wearing a face mask painful or difficult)
  • a person with a mental health illness or condition who may find wearing a face mask unsuitable or stressful
  • persons who are Deaf or hard of hearing and those communicating with them, but only temporarily when the ability to see the mouth or facial expressions is essential for communication and where a distance of 1.5 metres can be maintained
  • infants and children under the age of 12 years.

The full list of exceptions is set out in the Stay Safe Directions.

Easy English

When you need to wear a face mask

How you can get a free face mask

Frequently asked questions about wearing face mask



Video about restrictions for people living in Victoria.

Video about exposures sites across Victoria.

Video about the impact of face masks when communicating with Deaf and hard of hearing community.

Other resources

For more information about face masks and exemptions please visit Face masks.

eLearning modules for Community Services Workers

Two free short eLearning courses about staying safe from coronavirus (COVID-19) are now available for community service workers and volunteers. Find out more from this 3-minute video about the key features of the two e-learn products:


To access the free online courses, visit visit the Community services - all sector - coronavirus (COVID-19) page.


People with disability can get tested for COVID-19 at home. This is called the Call-to-Test service.

Carers of people with disability can also use the service.

To access the Call-to-Test service call the Victorian COVID-19 hotline on 1800 675 398 and select option 9.

Easy English – getting tested at home

For more information about getting tested at home, go to the Call-to-Test webpage.

What to do if you have COVID-19

Easy English

What to do if you have coronavirus:

For more information visit the What to do if you have coronavirus (COVID-19) page.

Support is available if you need help while in isolation. See Isolation and quarantine extra help and support.

What to do if you are a close contact

Easy English

What to do if you are a close contact

For more information visit the What to do if you are a close contact page.

Support is available if you need help while in quarantine. See Isolation and quarantine extra help and support

Disability services – what changes to expect

It is important that you continue to access the disability services you need during coronavirus (COVID-19). Talk to your service providers and health professionals so you know what the changes mean for you.

Easy English

Changes to disability services during COVID-19:

Information about the COVID-19 plan for disability service providers can be found on the Information for disability services sector webpage.

Support for children, young people and families

Information for families with children with disability.


  • Visit the Association for Children with Disability web page for information and resources to support families and children with disability. You can also call them on 03 9880 7000 or 1800 654 013 (regional).
  • The Youth Disability Advocacy Service is for individual advocacy for young people with disability aged 12–25. Visit their coronavirus (COVID-19) updates web page for information and links to resources.
  • I Can network provides online peer mentoring sessions for autistic young people aged 9–20. Find out more about the I Can Network on their web page.
  • The new AllPlay Learn page has been created to support children, families and educators with the challenges that have been brought about by the coronavirus (COVID-19) pandemic. To access the resource go to the AllPlay Learn page.
  • Visit a MyTime group nearest you. MyTime is free support for all parents and family carers of children with disability. MyTime is a place to socialise, to discuss, to get information, and to support and be supported by other carers.
  • Visit the AMAZE webpage for information about autism and supports for autistic people, parents and carers, other family members and professionals. They have free online learning resources and a directory of support groups.

Financial assistance

People with disability have access to financial assistance. These factsheets outline more about the support that is available.

Access to food and emergency relief packages

People with disability have prioritised access to food and supplies, including the coronavirus emergency relief package which is free for people who have to isolate because they have COVID 19.

These factsheets outline more about the support that is available.

Access to additional phone data and affordable internet

Many of the phone and internet services are providing free data top ups during this time. Check with your plan provider to see what they offer.

Mental health resources

It is important to look after your mental health during the COVID-19 pandemic.

Easy English - looking after your mental health


Family violence resources

Easy English - What to do if you are experiencing family violence


For links to resources and support services visit Family violence crisis response and support during COVID-19.

Read the Violence against women with disabilities factsheet from Women with Disabilities Victoria.

Visit the 1800RESPECT webpage for information on Sunny, an app for women with disability experiencing violence and abuse.

Resources in easy read to support people with disability who have experienced sexual assault are available on the Centre Against Sexual Assault (CASA) web page.

Information for Aboriginal communities

There is a range of information and resources for the Aboriginal community about how to manage the impact of COVID-19.

To find out more go to the COVID-19 information for Aboriginal communities page on this site.

The First Peoples Disability Network has also developed a series of short films to help slow the spread of COVID-19 and ensure families and communities are safe.

For more information go to the First Peoples Disability Network community page

More information and resources

Factsheet on resources and support for people with disability from diverse communities:

  • Aboriginal people
  • LGBTIQA+ people
  • People from culturally and linguistically diverse communities
  • People in regional Victoria
  • Women.

Reviewed 03 August 2021

Coronavirus Victoria

24/7 Coronavirus Hotline

If you suspect you may have COVID-19 call the dedicated hotline – open 24 hours, 7 days.

Please keep Triple Zero (000) for emergencies only.

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