Parents, carers and guardians

Hotline for parents

Ask questions about COVID-19 and education settings by calling 1800 338 663, 8:30am to 5pm, Monday to Friday (excluding public holidays). If you need an interpreter, call 131 450 first.

Physical distancing, health and hygiene

A guide for parents on physical distancing, health and hygiene in schools.

School site closures due to COVID-19

If your child's school has had a possible exposure to COVID-19, their school will follow a standard process to reduce the risk of any community transmission

Management of COVID-19 in schools

How your child's school will manage suspected or confirmed cases of COVID-19

School bus services

School buses continue to operate as normal across Victoria to support children who need to get to school.

Medical vulnerability during COVID-19: advice for schools and families

Advice from the Victorian Chief Health Officer in relation to students with medical conditions and students living with medically vulnerable members of the community

Talking to your child about COVID-19

How to have a safe and reassuring conversation with your child plus links to helpful resources.

Learning from home information for parents

Advice, tips and resources for parents and carers to support your child’s continuity of learning from home.

Repeating a year level

Information for parents and carers about students progressing to the next year level of school

Translated information about coronavirus (COVID-19)

Translated health and business support information in 58 languages.

Reviewed 06 April 2021

Coronavirus Victoria

24/7 Coronavirus Hotline

If you suspect you may have coronavirus (COVID-19) call the dedicated hotline – open 24 hours, 7 days.

Please keep Triple Zero (000) for emergencies only.

1800 675 398