Public transport

Public transport during coronavirus (COVID-19)

Public transport services are running to a normal timetable in both metropolitan Melbourne and regional Victoria.

Plan your journey before you travel

Plan ahead by using PTV journey planner and checking disruptions information for timetable and service changes.

Download the PTV mobile app or contact the public transport call centre on 1800 800 007.

Ticketing and myki

Passengers on metropolitan and regional public transport services need a valid ticket to travel. You can no longer top up your myki on buses, or use cash at PTV hubs or Metro and V/Line ticket offices.

We strongly urge you to register your myki so that the Department of Transport can contact you if you have been exposed to coronavirus (COVID-19) on a public transport service. Register your myki now - it’s quick and easy.   

PTV handles passenger information in line with the appropriate privacy standards and in line with the current State of Emergency Declaration. Should you require further information, please email:

Continue to check regularly for public exposure sites, including exposure date and time and advice on testing and isolation.

Please check your myki card balance prior to your trip. There are cashless top up options available via the PTV website and PTV app, myki top-up machines at stations, PTV hubs and ticket offices. 

Travelling on public transport

You must use a fitted face mask when travelling on public transport, unless you have a lawful reason for not doing so. Please ensure you wear this for your entire journey, practise good hygiene and don’t travel if you’re unwell.

If possible, passengers are also asked to maintain physical distancing, stagger their travel to avoid busy peak times and to consider alternative modes of transport.

There are additional daily cleaning services in place across the network, as well as contactless hand sanitisers at stops and stations, to help keep you safe while travelling.

Advice for travellers arriving from interstate

To help stop the spread of coronavirus (COVID-19), all residents and travellers from anywhere in Australia wishing to enter Victoria from 6pm 11 January 2021 must apply for a permit.

Areas are designated green, orange or red zones by the CHO based on public health advice. Restrictions apply for different zones. 

You can apply for a permit online at or by calling the Coronavirus hotline on 1800 675 398. 

Based on current health advice, here are the different zones:

Each adult needs their own permit. 

If you reach the border without a valid Victorian Border Crossing Permit, you will be turned away at the border and face a possible fine.

Those living in our border communities in New South Wales will continue to be able to access the 'border bubble' using their driver's license or other photo ID to prove their residential address.

For those travelling by road, there are four designated Victoria Police checkpoints for those people with a Victorian Border Permit:

  • Mildura - Sturt Hwy A20
  • Echuca - Northern Hwy B75
  • Wodonga - Hume Fwy High Street (split into sites A & B)
  • Genoa - Princes Hwy at Mallacoota turnoff

Real-time traffic conditions are available at or via the VicTraffic mobile app to help you plan your journey.

Reviewed 19 January 2021

Coronavirus Victoria

24/7 Coronavirus Hotline

If you suspect you may have coronavirus (COVID-19) call the dedicated hotline – open 24 hours, 7 days.

Please keep Triple Zero (000) for emergencies only.

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