Below is some helpful information about the service and what you need to know.
When you can register
To register, go to '2. Register your business' below.
It’s free to use
The QR code service is free for businesses, organisations, clubs and events to use to help with contact tracing. There are no ongoing costs to use the service.
Using other QR code services
There are many digital check-in solutions available for businesses, organisations, clubs or events to use.
To help contract tracers, you should only use one platform per business, organisation, club or event. If we identify a positive case of coronavirus (COVID-19) this helps to quickly point contact tracing team members in the right direction.
If a positive coronavirus (COVID-19) case is identified
If your business, organisation, club or event is identified as having potentially been visited by someone with coronavirus (COVID-19), Department of Health and Human Services (DHHS) contact tracers will contact the venue directly. In case of this, it’s a good idea to make a note of the name of the check-in service you use.
All check-in data is housed in secure databases managed by Service Victoria, the Victorian Government’s online hub for transacting with government. Unless DHHS contact tracers request data for coronavirus (COVID-19) contact tracing purposes, it is automatically deleted after 28 days.
Unless DHHS request data for coronavirus (COVID-19) contact tracing, it is automatically deleted after 28 days. Information about your business (e.g. name, address and contact details) will remain on the database.
If you have multiple businesses, organisations, clubs or events
If you have more than one business, organisation, club or event, you must register each individually.
If your business, organisation, club or event has multiple locations or areas
You can add more than one location under your business, organisation, club or event. Within these locations, add as many areas as you need to. For example, you may want to specify indoor and outdoor seating.
View a list of your locations or areas
How to download a QR code/s
After registering, you will receive an email with a link to download your QR code poster. If you registered more than one location or more than one area under a location (e.g. indoor or outdoor dining), you will receive more than one download link. Make sure you display the correct QR code poster for each location or area. You can also download your codes via the .
QR codes are already embedded on the poster, which you can print out immediately.
How to display a QR code
You can display your QR code posters in a way which suits your location best, and allows visitors to easily scan the code. Your QR code is already on the poster with information to help visitors check in quickly. You may even choose to use an existing digital display to show the QR code poster.
Displaying multiple QR code posters
You should only receive multiple QR code posters if you have registered multiple locations on the service. Make sure you display the correct QR code poster in the correct location or area.
To support contact tracing, if a person (including staff) is at your location for more than 15 minutes, most businesses, workplaces and premises must record the person's:
- first name
- phone number
You should encourage visitors to check-in via the QR code displayed at your business, organisation, club or event.
How customers or visitors scan a QR code
Visitors can scan the QR code by opening up their smartphone’s camera and allowing it to focus on the code. The smartphone will then generally identify the code and say what to do next. If this does not work, suggest to the person to download the Service Victoria app from the or .
If the QR code won’t scan
Using an app instead of a website
To ensure maximum end-to-end security, a Victorian Government QR code will only open via the Service Victoria app.
Malicious actors can display QR codes which will send users to sites with a similar look and feel. Websites can also allow phishing attacks, which will direct users to unsafe websites.
If a user scans a QR Code not issued by the Victorian Government QR Code Service, the:
- Service Victoria pop-up won’t appear
- Service Victoria app won’t open
If your visitors are concerned about what the QR code is asking them to do, direct them to our Coronavirus Hotline on 1800 675 398. If you're not using the Victorian Government QR Code Service, you should speak to your third-party provider QR code service for instruction.
Reviewed 29 December 2020