Victorian Government QR Code Service

The Victorian Government QR Code Service is free for all Victorian businesses, organisations, clubs and events. These records help contact tracers in the event a positive case of coronavirus (COVID-19) is identified.

  1. Below is some helpful information about the service and what you need to know. For Commercial Passenger Vehicles, there is further information about those changes on the CPV website.

    When you can register

    To register, go to '2. Register your business' below.

    It’s free to use

    The QR code service is free for businesses, organisations, clubs and events to use to help with contact tracing. There are no ongoing costs to use the service. 

    Using other QR code services

    There are many digital check-in solutions available for businesses, organisations, clubs or events to use.

    To help contract tracers, you should only use one platform per business, organisation, club or event. If we identify a positive case of coronavirus (COVID-19) this helps to quickly point contact tracing team members in the right direction.

    If a positive coronavirus (COVID-19) case is identified

    If your business, organisation, club or event is identified as having potentially been visited by someone with coronavirus (COVID-19), Department of Health  (DH) contact tracers will contact the venue directly. In case of this, it’s a good idea to make a note of the name of the check-in service you use.

    Storing data

    All check-in data is housed in secure databases managed by Service Victoria, the Victorian Government’s online hub for transacting with government. Unless DH contact tracers request data for coronavirus (COVID-19) contact tracing purposes, it is automatically deleted after 28 days.

    Deleting data

    Unless DH request data for coronavirus (COVID-19) contact tracing, it is automatically deleted after 28 days. Information about your business (e.g. name, address and contact details) will remain on the database.

  2. Get started registering your business for a contact tracing QR code.

    If you have multiple businesses, organisations, clubs or events

    If you have more than one business, organisation, club or event, you must register each individually.

    If your business, organisation, club or event has multiple locations or areas

    You can add more than one location under your business, organisation, club or event. Within these locations, add as many areas as you need to. For example, you may want to specify indoor and outdoor seating.

    View a list of your locations or areas

    Once registered, you can view or add more locations and areas by logging into the Victorian Government Venue QR Code Service or the Victorian Government Commercial Passenger Vehicle QR Code Service.

  3. After registering, you will receive your QR code to your nominated email address. You can register at the Victorian Government Venue QR Code Service or the Victorian Government QR Commercial Passenger Vehicle Code Service.

    How to download a QR code/s

    After registering, you will receive an email with a link to download your QR code poster. If you registered more than one location or more than one area under a location (e.g. indoor or outdoor dining), you will receive more than one download link. Make sure you display the correct QR code poster for each location or area. You can also download your codes via the Victorian Government QR Venue Code Service or the Victorian Government QR Commercial Passenger Vehicle Code Service.

  4. QR codes are already embedded on the poster, which you can print out immediately.

    How to display a QR code

    You can display your QR code posters in a way which suits your location best, and allows visitors to easily scan the code. Your QR code is already on the poster with information to help visitors check in quickly. You may even choose to use an existing digital display to show the QR code poster.

    Displaying multiple QR code posters

    You should only receive multiple QR code posters if you have registered multiple locations on the service. Make sure you display the correct QR code poster in the correct location or area.

  5. To support contact tracing, if a person (including staff) is at your location for more than 15 minutes, most businesses, workplaces and premises must record the person's:

    • first name
    • phone number

    Check to see which workplaces and premises need to keep records.

    You should encourage visitors to check-in via the QR code displayed at your business, organisation, club or event.

    How customers or visitors scan a QR code

    Visitors can scan the QR code by opening up their smartphone’s camera and allowing it to focus on the code. The smartphone will then generally identify the code and say what to do next. If this does not work, suggest to the person to download the Service Victoria app from the Google Play Store or Apple App Store.

    Prepare to help those who may be unfamiliar with QR code technology. For example, you may have to scan it for them. If a visitor needs help, remember to remain COVIDSafe.

    If the QR code won’t scan

    However, you choose to collect visitation data, be prepared to manually collect it by using a pen and paper. We have a number of printable signs, posters and templates to help you stay COVIDSafe.

    Using an app instead of a website

    To ensure maximum end-to-end security, a Victorian Government QR code will only open via the Service Victoria app.

    Malicious actors can display QR codes which will send users to sites with a similar look and feel. Websites can also allow phishing attacks, which will direct users to unsafe websites.

    If a user scans a QR Code not issued by the Victorian Government QR Code Service, the:

    • Service Victoria pop-up won’t appear
    • Service Victoria app won’t open

    If your visitors are concerned about what the QR code is asking them to do, direct them to our Coronavirus Hotline on 1800 675 398. If you're not using the Victorian Government QR Code Service, you should speak to your third-party provider QR code service for instruction.

Reviewed 26 February 2021

Coronavirus Victoria

24/7 Coronavirus Hotline

If you suspect you may have coronavirus (COVID-19) call the dedicated hotline – open 24 hours, 7 days.

Please keep Triple Zero (000) for emergencies only.

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