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Register to use the Service Victoria QR code app

Follow this step-by-step guide to get your business registered with the Service Victoria QR code app to record visitors and workers for contact tracing purposes.

Are you connected to Victoria's contact tracing system?

Businesses, venues and facilities with electronic record keeping requirements must use the Service Victoria QR code app. These sectors include supermarkets, markets, market stalls, retail facilities, retail shopping centres, hospitality, gyms, cinemas, and hair and beauty services.

Check-in is not required at all in these situations:

  • parents, guardians and carers can pick up or drop off children at schools, childcare, early childcare services or out of hours school care, so long as they do not enter any buildings on the premises
  • essential support groups and health services where confidentiality is typically required (for example, alcohol and drugs or family violence)
  • common property areas governed by owners corporations. However, shared facilities such as gyms, pools and cinemas must use check-in
  • contactless ‘click and collect’ transactions, where the transaction doesn’t involve the customer entering the premises (for example, where an employee drops the goods into the boot of a customer’s car whilst the customer remains in the car)
  • takeaway food providers in respect of customers attending the premises for the sole purpose of collecting food at a drive-through window
  • service stations in respect of customers who pay using contactless payment methods at the bowser and do not enter a building
  • emergency workers attendance at premises where check-in is not practical in the circumstances (for example, if urgent action is required)
  • where a person attends premises for the purposes of police or administration of justice matters, where the person requests that their attendance is kept confidential.
  • public transport stations and trains, trams and buses (with the exception of workers and operators, who need to check-in)
  • in relation to employees of intelligence agencies who attend premises for reasons of national security.

Check-in via the Service Victoria QR Code app is not required in these situations (although attendance must still be recorded by another means):

  • early stage land development site workplaces (however, any offices on site require check-in via the Service Victoria QR Code app)
  • hospitals and ambulances 
  • school buses in the School Bus Program (SBP), the Students with Disabilities Transport Program (SDTP), or any private bus arrangements between schools and bus companies
  • schools, childcare or early childhood services and outside school hours care services in respect of all students, teachers and other school staff (but not visitors, contractors or other workers). Other educational facilities must use check-in
  • care facilities in respect to residents
  • farms in respect of workers and other persons attending for work-related purposes
  • premises where pre-ordered goods are being delivered via contactless delivery (e.g. a person delivering a meal and dropping off at a person’s door, doesn’t need to check-in)
  • any work undertaken at a private residence (for example, where a plumber enters a residence to undertake plumbing work); businesses that are operating from a residence (for example, hairdressing from the home) are still required to check-in visitors
  • accommodation, except where a person is not staying overnight and is attending a shared space
  • prisons, remand centres, youth residential centres or youth justice centres
  • sites operated by COVID-19 Quarantine Victoria
  • public transport or a stop or station for passenger services of a public transport service
  • sites where the use of electronic devices is prohibited due to safety concerns, for example petrochemical bulk storage and transport and other flammable liquid sites.

Commercial passenger vehicles can comply with their obligations by making available, clearly visible and accessible in the vehicle a sign that allows driver and passengers to check in using the Service Victoria QR Code app.
There are special rules for retail and food and drink facilities:

  • a retail facility (other than a supermarket) where the total indoor space accessible to public is 2,000 sqm or more (including shopping centres), or a market:
    • must prominently display signage at all points of sale so members can record attendance using Service Victoria QR Code app
    • staff must request all members of public who attend, to record attendance at entrance (other than for markets).
  • a retail facility (other than a supermarket) where the total indoor space accessible to public is less than 2,000 sqm, or a market stall:
    • must prominently display signage at all points of sale so members of public can record attendance using Service Victoria QR Code app
    • staff who interact with members of public at point of service must request public records attendance
  • a food and drink facility:
    • must prominently display signage at all points of sale and all points of service, so members of public can record attendance using Service Victoria QR
    • staff must request all members of public to record attendance at entrance, point of sale or point of service
  • a supermarket:
    • must prominently display signage at all points of sale so that members of the public can record their attendance using the Service Victoria QR Code app
    • staff who interact with members of public at the point of sale must request public records attendance

A point of sale is where a customer pays for goods and services. A point of services includes where an employee interreacts with a customer elsewhere e.g. a waiter attending table to take an order, or greeting a customer upon entry.

Businesses and venues should assist visitors without a phone or unable to check in to record their details electronically by using the Kiosk check-in function. Where electronic check-in is temporarily unavailable (e.g. power outage) then manual record keeping methods may be used (e.g. pen and paper) as a last resort.

The free Victoria QR code app integrates with the Victorian Department of Health’s contact tracing system. Check-in at venues supports contact tracing in the event of a COVID-19 incident.

Displaying QR Posters

Unique QR code poster(s) will come as separate downloadable PDFs, which can be printed out in black and white or colour.

Make sure the posters are displayed prominently so that people can check in easily.

QR Code posters should not be shrunk down to be printed on a smaller space as this may result in customers being unable to scan them.

There are special rules for retail and food and drink facilities:

  • retail facility (other than a supermarket) (total indoor space accessible to public is 2,000 sqm or more) or a market:
    • Must prominently display signage at all points of sale so members can record attendance using Service Victoria QR Code app
    • staff must request all members of public who attend, to record attendance at entrance. (other than for markets)
  • retail facility (other than a supermarket) (total indoor space accessible to public is less than 2,000 sqm) or market stall:
    • prominently display signage at all points of sale so members of public can record attendance using Service Victoria QR Code app
    • staff who interact with members of public at point of service must request public records attendance
  • food and drink facility:
    • prominently display signage at all points of sale and all points of service, so members of public can record attendance using Service Victoria QR Code app
    • staff must request all members of public to record attendance at entrance, point of sale or point of service
  • a supermarket: 
    • must prominently display signage at all points of sale so that members of the public can record their attendance using the Service Victoria QR Code app 
    • staff who interact with members of public at the point of sale must request public records attendance 

A point of sale is where a customer pays for goods and services. A point of services includes where an employee interreacts with a customer elsewhere e.g. a waiter attending table to take an order, or greeting a customer upon entry.

Requesting Check-ins

Businesses should encourage visitors to check-in via the QR code displayed at your business, organisation, club or event.

There are special rules for retail and food and drink facilities:

  • retail facility (other than a supermarket) (total indoor space accessible to public is 2,000 sqm or more) or a market:
    • Must prominently display signage at all points of sale so members can record attendance using Service Victoria QR Code app
    • staff must request all members of public who attend, to record attendance at entrance (other than for markets)
  • retail facility, other than a supermarket (total indoor space accessible to public is less than 2,000 sqm) or market stall:
    • Must prominently display signage at all points of sale so members of public can record attendance using Service Victoria QR Code app
    • staff who interact with members of public at point of service must request public records attendance
  • food and drink facility:
    • Must prominently display signage at all points of sale and all points of service, so members of public can record attendance using Service Victoria QR Code app
    • staff must request all members of public to record attendance at entrance, point of sale or point of service
  • a supermarket:
    • must prominently display signage at all points of sale so that members of the public can record their attendance using the Service Victoria QR Code app
    • staff who interact with members of public at the point of sale must request public records attendance.

A point of sale is where a customer pays for goods and services. A point of services includes where an employee interreacts with a customer elsewhere e.g. a waiter attending table to take an order, or greeting a customer upon entry.

COVID Check-in Marshals

A COVID Check-in Marshal is an employee of a facility who monitors compliance with the records requirement at all entrances to a facility that are open to members of the public by checking whether visitors have provided their details prior to entry.

We provide comprehensive information and documents on our COVID Check-in Marshals page.

  1. Begin registering over at the Victorian Service Victoria QR code app.

    Venues can register here.

    Commercial Passenger Vehicles can register here.

    You will need to fill in some information about your business or venue including contact details for each location. This is in case the Department of Health contact tracers need to get in touch.

    As the person registering the business, you will need to enter your details. You can nominate a primary contact person in a later step.

    Once you have accepted the terms and declared the information is correct, click 'Register'.

    You will now receive an email.

  2. Open your email account and locate the email from the QR Code Service. If you don't receive the email within 1 hour, call 13 22 15. Remember to check your spam folder.

    If you need an interpreter, contact TIS on 13 14 50. Remember to check your spam folder.

    Confirm your email address by clicking on the link in the email.

  3. After clicking the link in the email, you’ll need to set up a password to log into the QR Code Service portal.

    The portal is where you create and manage your QR code/s.

    For security reasons, your new password must contain at least:

    • 10 characters
    • 1 uppercase letter (for example, R)
    • 1 lowercase letter (for example, r)
    • 1 number.

    You won't be able to proceed unless you meet these password requirements.

    Enter your password twice and click 'Change password'.

  4. Now you can start filling in your business, organisation, club or event details. For a guide on how to do this, refer to Set up your QR code locations and areas.

    Name

    Enter the name your customers or visitors identify with your business, organisation, club or event. So, your trading, venue or occasion name.

    Some examples could include:

    • Jack's Juice Bar
    • Aphrodite's Dance Hall
    • Sarah and Tina's wedding.

    Industry

    Select the industry that your business, organisation or club sits under. For events, select 'Other services'.

    Click 'Next'.

  5. Add your first location

    To learn more about locations, refer to Set up your QR code locations and areas.

    Some businesses, organisations, clubs or events have more than one location or outlet (for example, a café or retail chain). This screen allows you to specify each one and create individual QR codes for each.

    Enter the name and address of the first location you would like to register. This location may have the same name you entered under 'Name'.

    Location name

    Enter your specific location trading or event name (for example, Jack’s Juice Bar – Footscray).

    Address line 1 and 2

    Enter your specific location or event address.

    Suburb/town

    Enter your location suburb or town.

    Postcode

    Enter your location postcode.

  6. Add a contact person

    You should specify a primary contact person for each location (for example, the store manager). This contact will receive QR codes and instructions for that specific location. The Department of Health contact tracers will contact them directly if they need to. Make sure you let them know you've nominated them and what they need to do.

    The nominated contact must be available to be contacted at all times.

    Even though you're registering your business, you may not be the right person to contact. If you're nominating someone else, they should be a manager or someone senior at that location.

    Nominate the best contact for each location

    If you are the best contact, click 'Yes', and go to '7. Add an area' below.

    If you're nominating someone else, click 'No, there is another contact person'.

    Enter the other person's:

    • first name
    • last name
    • phone number
    • email address.
  7. Add areas

    To learn more about areas, refer to Set up your QR code locations and areas.

    If a location has more than one area, you should specify each (for example, indoor and outdoor seating).

    If you don't wish to add areas, go to '8. Add more locations' below.

    To add areas, click 'Add area'. Enter an area name and description (for example, outdoor dining area). Repeat this step for as many areas as you need to:

    • 'Area name' is a quick way to identify each area.
    • 'Area description' allows a more detailed description.
    • 'Type' is for specifying indoor or outdoor.
    • 'Remove' is to remove the area from your list.
  8. Add multiple locations

    Your business may operate from more than one location. If so, register as many locations as you need to.

    More locations

    Click 'Add another location'.

    The location you've already registered will display at the top.

    Repeat the following steps for each location:

    • 5. Add a location
    • 6. Add a primary contact person
    • 7. Add an area

    Once you've completed these steps as many times as required, click 'Register'.

    Congratulations. You've now registered your business, venue or event. The nominated contact for each location will receive an email with your QR code posters.

  9. Manage your Service Victoria QR account

    Your account is now set up. You'll now see the QR code registration homepage.

    From here, you can:

    • view registered locations
    • add more locations
    • get tips for keeping your business COVIDSafe.

    Log in to your account

    If you haven't already, go to the QR code venue login page or the QR code Commercial Passenger Vehicle login page.

    • Enter the email address and password you've already supplied.
    • Click 'Log in'.

    Log out of your account

    To log out:

    • click the icon in the top-right of the screen
    • click 'Log out'.
  10. What is Kiosk check-in?

    Kiosk check-in is a simple form to help staff record a visitor’s first name, family name and contact phone number electronically on the venue’s device. It is linked to a defined location or area at your venue, registered with the Service Victoria QR Code app. 

    The form can be set up on any device with a modern web browser, such as a desktop, laptop, tablet or mobile phone – whatever is most suitable to your venue. 

    How do I set up Kiosk check-in on my device? 

    To set up Kiosk check-in for your venue, follow these steps.

    Step 1: Log in to the Victorian Government QR Code Service.

    Step 2: Select the location / area of your venue where you would like to have Kiosk check-in available. This could be an existing location / area or a new one created for this purpose.

    Step 3: Nominate a Kiosk Contact, by clicking on the pencil icon to edit the screen. 

    Step 4: Enter the Kiosk Contact details. 

    • If the location contact details are the same for the Kiosk Contact, tick the 'Copy existing location contact details' checkbox and select 'Save'. The contact details will be copied across automatically.
    • If you would like to nominate a different Kiosk Contact, enter their details in the Kiosk Contact details section and select 'Save'. 

    The Kiosk Contact will receive an email with an 8-digit Kiosk code and instructions for setting up Kiosk check-in on your selected device. Ensure that your device is online. 

    Step 5: Visit the Kiosk check-in on your device and bookmark the link in your browser.

    Step 6: Enter the 8-digit Kiosk code we sent to your Kiosk Contact and select 'Next'

    Step 7: Enter the Security Code (a one-time password that is emailed to the Kiosk Contact after they enter the Kiosk code) and select 'Verify'. 

    You will be shown a success screen letting you know that your device is now ready to check-in visitors who are not able to check themselves in using the Service Victoria app. 

    Make sure you apply the same hygiene rules as in any high-touch area. 

    To set up additional devices, enter the same unique 8-digit Kiosk code into the additional devices. We’ll send you a one-time security code to set up each additional device. 

    To check-in a visitor:

    • go to the Kiosk-check-in
    • click 'Open check-in' to start to register your visitor’s details (ensure the device is online)  
    • enter the visitor’s name and contact phone number (mobile or landline) 
    • Select 'Check-in to this location'. 

    You can check in up to 11 people at the same time if they are part of the same party. Remember, if they can, your customers should use their own device to self-check-in with your venue QR code using the Service Victoria app. To add more than one person at a time in Kiosk check-in:  

    • select ‘Add another’ 
    • enter the person’s  
      • given name 
      • family name (if different to the primary person) 
      • phone number (mobile or landline if different to the primary person) 
    • you can continue to enter in additional people - just select ‘Add another’ and enter their details 
    • select ‘Check-in to this location’ when all people are entered (Tip – you may need to scroll the screen if you are using a smaller device). 

    A confirmation screen will appear, and the visitors’ details will be removed immediately from the screen. These will not be stored on the device. 

    Once set up, access to the Kiosk check-in service will be remembered on your device (even if you turn the device off) so that you won’t need to set it up each day. 

    To support this: 

    Will a visitor's details be auto-filled from their device?

    We have disabled autofill for most browsers when you access the Kiosk check-in page on your device (for example, Chrome, Firefox, Microsoft Edge and Android). 

    For venues using Mac OSX (desktop) with Safari browser

    If using an iCloud account connected with Address Book and a pre-saved profile, contact information will display as an autocomplete suggestion. This is a browser feature we can't switch off. 

    To stop the browser from auto-filling, go into iCloud settings and untick 'sync contacts'. This will stop the browser populating auto suggestions. 

    For venues using an iOS device (for example, iPhone or iPad)

    The device will display an autocomplete suggestion if a profile is saved on that device. This is a browser feature we can't switch off. 

    To stop the browser from auto-filling in Safari, go to settings and untick each field that you would like not to be auto-filled. 

Help in your language

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Reviewed 21 July 2021

Coronavirus Victoria

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Please keep Triple Zero (000) for emergencies only.

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