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Shopping, retail and personal services

Find information about how COVIDSafe Settings affect shopping, retail and personal services in Victoria.

Summary

From 11:59pm on Friday 9 April 2021, Victoria has further relaxed its COVIDSafe settings. These changes are designed to balance getting Victorians back to doing the things they love while keeping in place measures to protect all that Victorians have worked so hard for.

  • You must always carry a face mask with you when you leave home unless you have a lawful reason not to. For more information on when face masks must be worn, see When to wear a face mask.
  • Retail facilities must apply the two square metre rule to limit the number of customers in the store at any one time. 
  • Retail facilities must keep a register of people visiting for more than 15 minutes, unless it is not practical to do so. 
  • An electronic method of record keeping is highly recommended. The Victorian Government has a free QR Code service available. 

What actions do I need to take when shopping?

Everyone has a role to play in slowing the spread of coronavirus (COVID-19). 

Before you leave home: 

  • If you feel unwell and have any symptoms of coronavirus (COVID-19) stay home, seek medical advice and get tested. Stay home while you wait for your test result. 
  • You must carry a face mask with you at all times when you leave home, unless you have a lawful reason not to. 

When you are out shopping: 

  • wash or sanitise your hands regularly 
  • cough or sneeze into a tissue or your elbow 
  • carry a face mask with you at all times when you leave home (unless an exception applies) 
  • respect the customer limits in place at each retail facility 
  • keep at least 1.5 metres distance between yourself and others, including while queuing 
  • face masks are recommended when you cannot keep 1.5 metres from others. 
  • avoid crowded indoor areas like parking ticket machines, lifts, escalators and entrances as much as possible 
  • wash your hands when you get home. 

Can businesses ask for my personal details as a condition of entry? 

Employers are required to keep a record of the first name and contact phone number of, and the date, time and areas accessed by, each worker and visitor who attends the work premises for more than 15 minutes, unless a lawful exception applies. 

Retail facilities must apply the two square metre rule to limit the number of customers in the retail facility at any one time. Employers of retail facilities must keep a record of people visiting for more than 15 minutes, unless it is not practical to do so.  It is strongly recommended that retail facilities use the free Victorian Government QR Code Service or Victorian Government Application Programming Interface (API) linked digital record keeping system. 

  • These employers must record each worker and visitor’s first name, contact phone number; the time and date they visited; and the areas of the work premises that they visited, unless it is not practical to do so. 
  • Visitors include staff, patrons, maintenance and delivery workers. 
  • These records should be kept for 28 days. This is to assist with contact tracing should it be required.  
  • Employers of retail facilities must keep records to demonstrate their compliance with the operative Workplace Directions (including compliance with record-keeping requirements if they apply).  
  • Visit the record keeping page for more information on collecting customer contact details. 

How are you ensuring shopping centres are safe? 

All retail shopping centres must: 

  • limit the number of customers in the retail shopping centre according to the density quotient 
  • clean common areas to ensure that frequently touched surfaces (such as toilets and handrails) are cleaned and disinfected at least twice a day, that any soiled surfaces are cleaned when visibly soiled, surfaces accessible to a particular group are cleaned after each group, and all surfaces are cleaned and disinfected immediately if there is spillage. 

Can TABs in standalone facilities remain open? 

TAB and KENO facilities can open in retail betting venues and licensed premises, subject to the Directions currently in force. These facilities must apply the two square metre rule to limit the number of customers at any one time.  

All TABs, Kenos, and other retail betting venues must use the free Victorian Government QR Code Service or Victorian Government Application Programming Interface (API) linked digital record keeping system from 26 March (a 28-day compliance amnesty will be in place to April 23). 

Can auction houses open? 

Auction houses can open using the two square metre rule. Employers of auction houses must keep a record of the first name and contact phone number of, and the date, time and areas accessed by, each worker and visitor who attends the work premises for more than 15 minutes, unless it is not practical to do so. It is recommended that auction houses use the free Victorian Government QR Code Service or Victorian Government Application Programming Interface (API) linked digital record keeping system from 26 March (a 28-day compliance amnesty will be in place to April 23). 

If you own or manage a retail business you can find advice and more information by visiting Retail trade sector guidance

How do I know if I need to wear a facemask at a retail facility? 

It is recommended that you wear a face mask in situations where you are not able to keep 1.5 metres from others, particularly when in crowded places inside a retail facility or retail shopping centre. 

You must carry a mask with you at all times when you leave home unless an exception applies. Exceptions apply in limited circumstances.   

Are markets allowed to open? 

Market stalls can open. The two square metre rule applies, limiting the number of customers who can be in a market at one time. 

You must carry a face mask with you when you leave home unless an exception applies. It is recommended that you wear a face mask where you cannot maintain 1.5 metres distance from others.  

If you own or manage a retail business you can find advice and more information by visiting Retail trade sector guidance

Do I need to wear a face mask while receiving a beauty and personal service? 

Face masks are no longer required to be worn while you receive a beauty or personal service. However, you must carry a face mask with you when you leave home unless an exception applies.  

I operate a mobile beauty / hairdressing business, can I visit my clients in their homes? 

Yes. You are able to visit clients in their home. 

You must carry a face mask with you when you leave home unless an exception applies. It is recommended that you wear a face mask when you cannot keep 1.5 metres distance from others. 

If you own or manage a retail business you can find advice and more information by visiting Retail trade sector guidance

Reviewed 15 April 2021

Coronavirus Victoria

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