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Shopping, retail and personal services

Find information about how COVIDSafe Summer restrictions affect shopping, retail and personal services in Victoria.

What does this mean I can do?

From 11:59pm on Sunday, 6 December 2020 Victoria moved to COVIDSafe Summer restrictions.  From 11.59pm, Sunday 17 January 2021, face masks will no longer be mandatory in all public indoor settings.

These requirements are in line with settings that were in place at Christmas time.

Face masks continue to be mandatory in the following locations:

  • on public transport
  • when riding in a ride share or taxi
  • inside supermarkets
  • in large retail stores (over 2000 sqm), such as department stores, electronics stores, furniture stores or hardware stores

  • inside shopping centres, including the retail stores inside shopping centres, such as clothing stores
  • inside indoor markets
  • on domestic flights to and from Victoria
  • at airports
  • in hospitals
  • when working in or visiting hospitals and care facilities

You must always carry a face mask with you when you leave home unless you have a lawful reason not to.

It is strongly recommended you wear one whenever you cannot keep 1.5 metres distance from others.

These eased restrictions will let Victorians get back to doing the things they love, while also protecting everything we have worked so hard to achieve this year. 

This means that: 

  • You must carry a face mask with you when you leave home.
  • There are no restrictions on the reasons you can leave home or the distance you can travel in Victoria.
  • Retail stores must apply the two square metre rule to limit the number of customers in the store at any one time. Stores should keep a register of people visiting for more than 15 minutes, where practical. An electronic method of record keeping is preferred. Victorian Government has a free QR Code service available.

COVIDSafe Summer restrictions

COVIDSafe Summer restrictions apply in Victoria.

  • Shops are open. Limits apply to the number of customers who can be in a store at one time. This limit is to ensure everyone can keep 1.5 metres distance from other people. 
  • Hairdressers and barbers, beauty therapy, tanning, waxing, nail salons, spas, tattoo studios and massage parlours can open.  Home visits are also allowed.
  • Auction houses are open and must apply the two square metre rule to limit the number of people present at any one time.
  • Market stalls are open and must apply the two square metre rule to limit the number of customers at any one time. 
  • Shopping centres and market stalls must limit the number of people on their premises by applying the two square metre rule. Masks must be worn when indoors in shopping centres and when visiting large retail settings.
  • Shops need to limit the number of customers and follow signage and cleaning recommendations.  To keep everyone safe, pay attention to the limits of each shop. Small shops will have smaller limits. You might need to wait your turn to enter a shop. Masks must be worn when indoors in shopping centres and when visiting large retail settings.
  • There are no restrictions on travel between regional Victoria and metropolitan Melbourne. Businesses in regional Victoria can serve people who live in metropolitan Melbourne. There is no requirement to check ID or addresses or refuse service to people from metropolitan Melbourne.
  • You must carry a face mask with you at all times when you leave home, unless you have a lawful reason not to. You must wear a face mask while on public transport, in a taxi or ride share, indoors in shopping centres and when visiting large retail settings. It is strongly recommended you wear a face mask when you can’t keep 1.5 metres distance from other people in outdoor settings.
  • You should keep at least 1.5 metres distance between yourself and others.

Information on electronic gaming, casinos and adult entertainment can be found on entertainment and culture.

If you own or manage a retail business you can find advice and more information by visiting retail trade (goods) and retail trade (services) sector guidance.

Shopping and retail

What actions do I need to take when shopping?

Everyone has a role to play in slowing the spread of coronavirus (COVID-19).

Before you leave home:

  • if you feel unwell and have any symptoms of coronavirus (COVID-19) stay home, seek medical advice and  get tested. Stay home while you wait for your test result 
  • you must carry a face mask with you at all times when you leave home, unless you have a lawful reason not to.

When you are out shopping:

  • wash or sanitise your hands regularly
  • cough or sneeze into a tissue or your elbow
  • wear a face mask when indoors in shopping centres and when visiting large retail settings
  • respect the customer limits in place at each shop
  • keep at least 1.5 metres distance between yourself and others, including while queuing
  • avoid crowded indoor areas like parking ticket machines, lifts, escalators and entrances as much as possible
  • wash your hands when you get home.

Can businesses ask for my personal details as a condition of entry?

Businesses are required to keep a record of the first name and contact phone number of each visitor who attends the premises for more than 15 minutes.

Businesses that need to keep records are:

  • Hospitality businesses including restaurants, cafes, bars and pubs.
  • hairdressers and beauty services.
  • places of worship.
  • venues hosting weddings and funerals.
  • entertainment, art and cultural facilities.
  • creative arts facilities.
  • casinos, retail betting and gaming machine areas.
  • adult entertainment venues.
  • karaoke facilities.
  • sport and exercise facilities including pools.
  • community facilities.
  • accommodation.
  • real estate services including inspections and auctions.
  • Tours, transport and tourist attractions.
  • where practical to do so - retail.

From 11:59pm 6 December businesses, except retail, that are permitted to apply the two square metre rule need to keep electronic records of personal details.

  • The Victorian Government has launched a free QR code service.
  • These businesses need to record the visitor’s first name, contact phone number, and the time and date they visited.
  • Visitors includes staff, patrons, maintenance and delivery workers.
  • These records should be kept for 28 days. This is to assist with contact tracing should it be required.
  • Visit the record keeping page for more information on collecting customer contact details.

How are you ensuring shopping centres are safe?

All shopping centres must:

  • limit the number of customers in the centre.
  • clean common areas to ensure that frequently touched surfaces are cleaned and disinfected at least twice a day, that any soiled services are cleaned when visibly soiled and all surfaces are cleaned and disinfected immediately if there is spillage.
  • staff and the general public must wear fitted face masks indoors in shopping centres and when visiting large retail settings.
  • unless they have a lawful exception and record keeping is applied.

Can TABs in standalone facilities remain open?

Gaming facilities, including TAB and KENO facilities can open in both retail and licensed premises subject to relevant restrictions.

Can auction houses open?

Auction houses can open using the two square metre rule if using electronic record keeping and other requirements including cleaning and a COVID Safe plan. If manual records are being kept, the four square metre rule applies. Fitted face masks must be worn in all public indoor settings.

If you own or manage a retail business you can find advice and more information by visiting Retail trade (goods) and Retail trade (services) sector guidance. 

Are markets allowed to open?

Market stalls can open. Limits apply to the number of customers who can be in a market at one time.

Face masks must be worn when inside shopping centres, retail stores inside shopping centres, and large retail stores.

You should keep at least 1.5 metres distance between yourself and others.

If you own or manage a retail business you can find advice and more information by visiting Retail trade (goods) and Retail trade (services) sector guidance.

Can my food truck open?

Yes, food trucks can open.

While waiting to order or collect your food you should keep at least 1.5 metres distance from others.

If you own or manage a hospitality business you can find advice and more information by visiting Accommodation and food services sector guidance.

Personal services

What personal services are open?

Beauty and personal services are open in Victoria. This includes the following businesses

  • Hairdressing and barbers
  • Beauty therapy, spray-tanning, waxing and nail salons
  • Spa and massage services
  • Tattoo and piercing services

Allied health services including therapeutic or remedial massage can continue to operate.

If you own or manage a retail business, you can find advice and more information by visiting Retail trade (goods) and Retail trade (services) sector guidance.

For information on brothels, sex on premises venues and adult entertainment venues visit entertainment and culture.

Do I need to wear a face mask while receiving a beauty and personal service?

You must wear a face mask while you receive a beauty or personal service.

However, you can remove your face mask if you are receiving a service or treatment that requires a face mask to be removed so it can be performed. This includes facials, certain face tattoos, lip waxing, or certain face piercings.

The person providing the service must wear a face mask.

I operate a mobile beauty / hairdressing business, can I visit my clients in their homes?

Yes. You are able to visit clients in their home.

If you own or manage a retail business you can find advice and more information by visiting Retail trade (goods) and Retail trade (services) sector guidance.

Reviewed 18 January 2021

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