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Shopping, retail and personal services

Find information about how current restrictions affect shopping, retail and personal services in Victoria.

Summary of restrictions

From 11:59pm on Tuesday 27 July 2021:  

  • There are no restrictions on reasons to leave home or the distance you can travel.
  • Shops and market stalls are open, with density requirements of 1 person per 4 sqm. This limit is to ensure everyone can keep at least 1.5 metres distance.   
  • Beauty and personal care services are open, with density requirements of 1 person per 4 sqm. Workers must wear a face mask, but customers can remove their face mask for the duration of the service if the service cannot be provided with a face mask on.
  • You must check in every time at locations you visit using the Service Victoria app, regardless of the duration of the visit.  

Face masks must be carried at all times and must be worn indoors and outdoors, unless a lawful exception applies.

Shopping and retail

Can businesses ask for my personal details as a condition of entry?

Yes. You must check in every time at all shops, supermarkets and any other locations using the Service Victoria QR code app, regardless of the duration of your visit. 

Are pet stores open and what services can they provide?

Yes, pet stores are open. There are no restrictions on the type of services pet stores can provide, including grooming.

Can TABs in standalone facilities remain open?

Gaming facilities, including TAB and KENO facilities can open in both retail and licensed premises subject to relevant restrictions. A density limit of 1 person per 4 sqm applies or a patron cap of 100 people, whichever is less. A COVID Check-In Marshal must be present at all entrances.

Gaming areas in hospitality venues can open, but patrons will be included in the overall cap that applies to the venue.

Face masks must be worn inside at TABs.  

Can electronic gaming such as pokies open in venues? 

Yes. Pokies and other electronic gaming venues are open with density requirements of 1 person per 4 sqm applies or a patron cap of 100 people, whichever is less. Patrons can use the gaming area in hospitality venues, but they will be included in the overall cap that applies to the hospitality venue. A COVID Check-In Marshal must be present at all entrances.

Every second machine must be closed or a minimum of 1.5 metres between machines. A COVID Marshal is required to be on-site.

Can display suites open?

Yes. Display suites are open with density requirements of 1 person per 4sqm. You must wear a mask when you are visiting display units. 

Can food trucks open?

Yes, food trucks can open. While waiting to order or collect your food you should keep at least 1.5 metres distance from others. You must check in whilst waiting for your food.

If you own or manage a hospitality business, you can find advice and more information by visiting Accommodation and food services sector guidance.  

Personal services

What personal services are open?

Beauty and personal care services are open, with density requirements of 1 person per 4 sqm, including:

  • Hairdressing and barbers 
  • Beauty therapy, spray-tanning, waxing and nail salons 
  • Spa and massage services 
  • Tattoo and piercing services

Workers must wear a face mask, and customers can remove their face mask for the duration of the service if it impedes the service being provided (e.g. beard trimming or facials).

Are adult entertainment venues open?

Brothels, sex on premises and adult entertainment venues are open, subject to a density requirement of 1 person per 4 sqm applies or a patron cap of 100 people, whichever is less. Venues must have a COVID Check-in Marshal present.

Can I offer a service where clients need to remove their masks, for example lip waxing or piercing?

Yes. Beauty and personal services can be performed with the customer removing their face mask for the duration of the service if required. Workers must wear a face mask.

I operate a mobile beauty/hairdressing business, can I visit my clients in their homes? 

Visitors are not permitted in a person’s home unless they are providing necessary goods or services. Beauty and hairdressing services are not considered necessary except in limited circumstances. 

Reviewed 28 July 2021

Coronavirus Victoria

24/7 Coronavirus Hotline

If you suspect you may have COVID-19 call the dedicated hotline – open 24 hours, 7 days.

Please keep Triple Zero (000) for emergencies only.

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