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Tourism and accommodation services sector guidance

Sector guidance for tourism and accommodation services businesses within Victoria.

Victoria to further relax COVIDSafe Settings

The Victorian Government has announced a further easing of COVIDSafe settings from 11.59pm Friday 9 April.

For more information, see the statement from the Minister for Health.

 

This page has information for all accommodation workplaces, including: 

  • hotels
  • hostels
  • bed and breakfasts
  • motels
  • serviced apartments
  • camping grounds
  • community clubs or hotels.

Industry Restart Guidelines

Last updated: 8 April 2021

Last updated: 9 April 2021

Industry guidelines are being updated to reflect the latest health advice. For more detail on the latest COVIDSafe Settings, please see the Minister for Health’s statement

Frequently asked questions - COVIDSafe Settings

Updated: 18 March 2021

Read below for frequently asked questions for businesses in the tourism and accommodation services sector. 

What are the current face mask requirements?

You must always carry a face mask with you when you leave home unless you have a lawful reason not to.

Face masks continue to be mandatory in some locations, unless a lawful reason not to wear one applies.

For a full list of settings where masks continue to be mandatory, see: Face masks.

Tourism (tours and transport)

  • The two square metre rule should be applied where possible. Where not possible, boat hire services must take reasonable steps to ensure people keep at least 1.5 metres distance from others.

    You must adhere to current face mask restrictions. For more information on current face mask requirements, see face masks

  • The two square metre density rule is not mandatory to tour vehicles. There are no group limits for tour transport, however physical distancing between groups is strongly encouraged. 

    Where possible, open windows and adjust air conditioning to enhance fresh airflow. Air conditioning should not be set to recirculate.

Accommodation

  • Business meetings should only be held in person if they cannot be held online or in line with the Industry Restart Guidelines: Offices. Business meetings should be held outdoors whenever possible.

    A business meeting can be hosted at a venue with meeting facilities, if the facility adheres to any relevant restrictions for that venue type. For example, refer to the Industry Restart Guidelines - Accommodation for hosting business meetings at a hotel, and refer to the Industry Restart Guidelines - Hospitality for hosting business meetings at a restaurant or cafe.

    Attendees should keep at least 1.5 metres apart, adhere to the relevant density quotient and practise good hygiene. 

  • Cleaning and disinfecting high-touch surfaces helps reduce the risk of COVID-19. High-touch surfaces must be cleaned regularly (at least twice a day) between users, and immediately after spills. 

    Surfaces and fittings should also be cleaned immediately when visibly soiled. See the preventing infection in the workplace for more information. 

    Personal items used in the workplace, such as glasses and phones, should be cleaned and disinfected frequently (for example, by using isopropyl alcohol wipes). Workplace amenities, including kitchens, lunchrooms, communal areas, change rooms, toilets, drink fountains and vending machines, must also be regularly cleaned.

  • Bedding that comes into direct contact with a customer (such as sheets, quilt covers and pillowcases) must be washed before the next booking, and other items should follow routine practice.

    The laundering of linen should be conducted using the warmest setting possible, in accordance with manufacturer’s instructions. Dry items completely. Do not shake dirty laundry as this may disperse the virus through the air.

  • Communal areas at hostels, caravan parks or other venues such as bathrooms or kitchens can open in line with the Industry Restart Guideline — Accommodation. The density quotient of one person per two square metres applies to communal spaces if the venue is using electronic record keeping (for example, QR code technology), otherwise the density quotient of one person per four square metres applies.

    You must follow current face mask restrictions. For more information on current face mask requirements, see Face masks

    Communal areas are subject to cleaning requirements in the Industry Restart Guideline - Accommodation.

    For more information see the Industry Restart Guideline - Accommodation.

    Shared equipment is to be cleaned and disinfected between users, in line with the cleaning and disinfection guidelines

    Facilities should also implement rostered use of facilities and the provision of cleaning products for people using them. See the preventing infection in the workplace page for more information. 

  • Yes. Indoor pools, spas, saunas, steam rooms and hot springs have a density quotient of one person per four square metres. This density quotient includes workers.

    Outdoor pools, saunas and spas have a density quotient of one person per two square metres, if the venue is using electronic record keeping (such as QR code technology). If the venue does not use electronic record keeping, then a density quotient of one person per four square metres applies. This density quotient includes workers.

    See Industry Restart Guidelines - Accommodation for further information.

  • There are a number of ways interactions can be limited to reduce the risk of COVID-19 transmission.

    These include:

    • spacing out reception or check-in areas 
    • using alternate methods of checking in
    • encouraging customers to use contactless payment methods such as credit or debit cards, phone or other payment-enabled devices instead of cash
    • using signage to communicate expectations to customers.

    Consider using physical barriers, such as plexiglass screens, at counters where interactions with customers frequently occur. If practical, set up separate workplace entry and exit points.

  • Yes. Pools can open subject to density quotients

    Outdoor pools (including any water or non-water parts) are subject to density quotient of one person per two square metres. Venues using a density quotient of one person per two square metres must use electronic record keeping, for example QR code technology, otherwise the density quotient of one person per four square metres applies with paper-based record keeping. This density quotient includes workers.

    Indoor pools (including any water or non-water parts) are subject to a density quotient of one person per four square metres. Indoor pools are not required to use electronic record keeping due to the density quotient of one person per four square metres, however they are subject to other record keeping requirements as per the Workplace Directions. This density quotient includes workers.

    Please see the Industry Restart Guidelines - Physical Recreation and Community Sport for more information.

  • All accommodation businesses can open in line with COVIDSafe Setting restrictions.

    The density quotient of one person per two square metres rule applies to communal spaces if the venue is using electronic record keeping (for example, QR code technology). If electronic record keeping is not being used, the density quotient of one person per four square metres applies.

    Each booking is restricted to the current private gathering limit, which is one household and intimate partners of that household, and 30 additional people not from that same household. Infants under 12 months are excluded from this cap. 

    For example, if a person books accommodation for themselves, their intimate partner, their four housemates, and another family of three people, only the family of three are considered “visitors” when calculating the private gathering numbers.

    A booking refers to a single room/premises. There may be several bookings in one transaction (for example, where a business books multiple hotel rooms for its workers in one hotel) – these should be considered different bookings that can apply the private gathering limits to each booking. From 11.59pm on Friday 26 February 2021, people from separate bookings can share bedrooms at the facility.  

    Find out more in the Industry Restart Guidelines - Accommodation.


  • People can stay at your property in line with restrictions on accommodation. 

    Each booking is restricted to the current private gathering limit of a maximum of one household and intimate partners of that household, and 30 additional people not from that same household. Infants under 12 months are excluded from this cap. 

    A booking refers to a single room/premises. There may be several bookings in one transaction (for example, where a business books multiple hotel rooms for its workers in one hotel) – these should be considered different bookings that can apply the private gathering limits to each booking. From 11.59pm on Friday 26 February 2021, people from separate bookings can share bedrooms at the facility.  

    For example, if a person books accommodation for themselves, their intimate partner, their four housemates, and another family of three people, only the family of three are considered “visitors” when calculating the private gathering numbers.

    The density quotient of one person per two square metres applies to communal spaces if the venue is using electronic record keeping (for example, QR code technology). If electronic record keeping is not used, the density quotient of one person per four square metres applies.

    Houses or rooms that are rented out must be cleaned between groups. For more information, visit preventing infection in the workplace.

    Find out more in the Industry Restart Guidelines - Accommodation.

  • Each booking is restricted to the current private gathering limit of a maximum of one household and intimate partners of that household, and o 30 additional people not from that same household. Infants under 12 months are excluded from this cap. 

    A booking refers to a single room/premises. There may be several bookings in one transaction (for example, where a business books multiple hotel rooms for its workers in one hotel) – these should be considered different bookings that can apply the private gathering limits to each booking. From 11.59pm on Friday 26 February 2021, people from separate bookings can share bedrooms at the facility.  

    For example, if a person books accommodation for themselves, their intimate partner, their four housemates, and another family of three people, only the family of three are considered “visitors” when calculating the private gathering numbers.

    Communal areas have a patron cap based on a density quotient of one person per two square metres, if the venue is using electronic record keeping (such as QR code technology).

    If the venue does not use electronic record keeping, then a density quotient of one person per four square metres applies to communal areas.

    Find out more in the Industry Restart Guidelines - Accommodation.

Outdoor attractions and experiences

  • Yes. Market stalls can open provided they adhere to the density quotient of one person per two square metres. Performers must adhere to the guidance for performance venues detailed at: Arts and entertainment services sector guidance page.

  • Yes, provided equipment is cleaned between uses. Where possible, customers should be encouraged to bring their own equipment and clothing (for example, use their own helmet or goggles). Avoid sharing equipment that touches the head or face. In some instances, protective barriers or linings could be considered (for example, wearing a washable liner underneath a helmet).

    If clothing must be shared, it should be thoroughly cleaned before the next user. For clothing that can be machine-washed, a hot setting should be used. As a secondary protective measure (in addition to cleaning and disinfection), equipment could be quarantined for a period of time before next use (for example, 72 hours).

    Other shared equipment should be cleaned between uses with a cleaning regime that includes use of a disinfectant with anti-viral properties. 

    For more information, visit the preventing infection in the workplace.

  • Hot springs can open under COVIDSafe Settings restrictions.

    The following density quotients apply: 

    This density quotient includes workers.

    You must adhere to current face mask restrictions. For more information on current face mask requirements, see Face masks

  • Employers that operate transport services with two or more vehicles in a fleet (for example rideshare, taxis, public transport) need to have a COVIDSafe Plan for their business, but not an individual plan for each vehicle in their fleet. If an employer only controls one commercial passenger vehicle, then they must have a COVIDSafe Plan for that vehicle.

  • Yes. All Victorian businesses that are open require a COVIDSafe Plan. As boat charter businesses can be used for a range of purposes in addition to transport (for example, hospitality) a COVIDSafe Plan is required for each boat. 

  • No, density quotients do not apply to public transport.

    Face masks must be worn on public transport, unless a lawful reason to not wear one applies.  You must adhere to current face mask restrictions. For more information on current face mask requirements, see Face masks

    When using public transport, please practise good hygiene and keep your distance from other people wherever possible. 

    Visit the Department of Transport website for more information. 

Reviewed 22 April 2021

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