General frequently asked questions
Why introduce a travel permit scheme?
Given recent and potential future outbreaks of COVID-19 in other parts of Australia and New Zealand, there is an ongoing need for Victoria to maintain vigilance over its borders to protect the community.
A permit scheme will support Victoria’s contact tracing efforts, while also helping Victorians to understand the restrictions that affect their travel.
How long does it take for the travel permit to be issued?
It should take less than five minutes to complete a permit application. Your permit application will be processed automatically.
What information does the travel permit application ask me?
The permit application will ask for your name and names of any dependants travelling with you, contact details, date of entry, where you are departing from, the location for your stay, any planned dates of departure from Victoria, and whether you have visited particular exposure sites. You will be asked to declare that you are not experiencing any coronavirus (COVID-19) symptoms, have not been diagnosed with coronavirus (COVID-19) or are not a close contact of a confirmed case.
How long does it take to fill out the travel permit?
It should take less than five minutes to complete a permit application. Your permit application will be processed automatically.
When will I learn the conditions of my entry into Victoria?
Conditions are written clearly on your travel entry permit. You should receive your permit shortly (usually within five minutes) after submitting your application online.
How long does a permit last?
A green zone permit lasts 14 days and allows for multiple trips in and out of Victoria, providing you remain in a green zone for the duration of your permit (other than for transit).
An orange zone permit is a single-use permit for entering Victoria.
You will need to reapply for a permit if the area you are travelling from, changes to a higher risk rating (e.g. green to orange or orange to red). You will also need to reapply for a permit if the area you are travelling to, changes to a higher risk area after your permit was granted.
Do I need to keep renewing my permit if I extend my stay in Victoria?
Your permit lasts for 14 days. Once your permit expires you do not need to apply for another permit to remain in Victoria.
How far in advance can I apply for a permit?
You need to have a completed travel permit prior to entering Victoria. You can apply for a travel permit in advance of your trip, however, if the situation changes you will need to apply for a new permit.
A situation change might include a change in the zone you live in or have travelled to in the past 14 days.
You should always double check that the permit remains accurate and valid before you travel to Victoria.
The permit takes around five minutes to complete. A permit application is generally emailed to you within five minutes of completion.
Getting help with your permit application
If you have completed the application form but have not received your permit by email, check your spam or junk email folders.
Next, check your email address and try applying again or use a different email address if you have one.
What happens if I don’t have access to a computer?
You can apply for a permit using your mobile phone or another smart device.
You can also apply for a permit before you travel by visiting a local government service, like a library, and accessing a computer that way. You can also call the Coronavirus Hotline on and they will be able to assist you with the permit.
What happens if I don’t have access to a printer?
If you cannot print out the permit, you can save the permit on your mobile phone or another smart device. Please keep it handy to show to an officer. Alternatively, you can get your permit printed at a local library or retail outlet that provides printing services.
I do not have a fixed home address. What do I put on the permit application?
People with no fixed home address should select the ‘manual address entry’ option on the form where it asks for a "Home address".
Then type, ‘no fixed address’ as the street address.
I don’t have photographic ID or proof of my residential address. What can I do?
If you don’t have photo ID, you can use two other forms of documentary evidence to prove your identity, such as a Medicare card, Centrelink correspondence (or New Zealand government correspondence), credit card or bill.
If you are unable to provide proof of your address, you will need other documentary evidence to satisfy an authorised officer, a Victoria Police member or a Protective Services Officer of your ordinary place of residence. This could be a letter from an Indigenous community leader or community services provider, confirming your identity and address or other place of residence arrangements.
How will the permit scheme be enforced?
Permits and documentation is reviewed by Victoria Police at road border entry points, and Authorised Officers at Victorian airports.
Do I need a travel permit if I live in a border community?
Those living in the New South Wales border community will continue to be part of the ‘border bubble’ – using their driver’s licence or other documentary evidence (where they do not have a driver’s licence) to prove their residential address. If you live in the New South Wales border community you do not need to apply for a permit, unless you’ve been in an orange or red zone in the previous 14 days. .
If you have been in a red zone in the previous 14 days, and are a non-Victorian resident, you will require an exemption or satisfy exception criteria to enter Victoria. Exemptions are limited and only granted in special cases. The Department of Health and Human Services will assess your application and respond. You can .
I am entering Victoria from a ‘green zone’. Do I need to get a travel permit?
Yes – all travellers and residents entering Victoria require a travel permit unless an exception or exemption applies. You can apply for a green zone permit to enter Victoria if you have not been anywhere that is currently listed as an orange or red zone in the last 14 days. Once in Victoria, you should monitor for symptoms and get a coronavirus (COVID-19) test if you feel unwell.
The permit application will ask for your name, contact details, date of entry, where you are departing from, the location for your stay and whether you have visited particular exposure sites. You will be asked to declare that you are not experiencing any coronavirus (COVID-19) symptoms, have not been diagnosed with coronavirus (COVID-19) or are not a close contact of a confirmed case.
You can apply for a green zone permit if you have completed hotel quarantine in an orange zone or a red zone, and if that is the only reason you have been in an orange zone or a red zone in the 14 days prior to your entry to Victoria. You must travel directly back to Victoria immediately after completing hotel quarantine.
I am entering Victoria from an ‘orange zone’. Can I get a travel permit?
You can apply for an orange zone permit to enter Victoria if you:
- have been in an area that is currently listed as an orange zone at any point in the last 14 days (regardless of whether it was orange at the time you were there), but
- have not been in a currently listed red zone.
I am a Victorian resident who has been in a red zone. Can I return home?
Victorian residents who are in, or who have been to a red zone can apply for a ‘red zone’ permit to return home.
You must return straight home (or to your accommodation), and self-quarantine for 14 days from the day you enter Victoria.
You must get tested for COVID-19 within 72 hours of entering Victoria and again on or about day 13 after entering Victoria. You must continue to self-quarantine for the full 14-day period and return a negative day 13 test result before you can be cleared from self-quarantine.
During the period of self-quarantine, you can only leave home:
- To obtain medical care or medical supplies
- To get tested for COVID-19
- To leave Victoria
- In an emergency situation
- If required to do so by law.
*If you have been to or visited a very high risk exposure site in a red zone location during a very high risk period within the previous 14 days you will not be eligible for a Victorian resident red zone permit. You will also not be eligible for a permit if you are currently diagnosed with COVID-19, have been identified as a close contact of a person diagnosed with COVID-19 or have been instructed to self-quarantine or self-isolate by health authorities in another jurisdiction.
I am entering Victoria from a ‘red zone’. Can I get a travel permit?
Non-residents of Victoria cannot enter Victoria from a currently listed red zone.
However, in some limited circumstances you may be able to enter if:
- you are granted a or a
- you are granted a in order to transit through Victoria to reach another state or a territory
- you are granted an - exemptions are only granted in rare circumstances.
Victorian residents who are in, or who have been to a red zone can apply for a ‘red zone’ permit to return home, if:
- they have not been at a very high risk exposure site in a red zone during a very high risk period
- they are not diagnosed with COVID-19 , they are not a close contact of a person diagnosed with COVID-19 and they are not required to self-isolate or self-quarantine at the time they seek to enter Victoria.
Interstate and New Zealand residents who arrive by plane at a Victorian airport may also be fined and will be returned to the airport from which they came if they are attempting to enter without a valid permit, exception or exemption.
Any non-Victorian resident that arrives at a road border without an exception, exemption, or valid permit may be subject to a fine and will be turned back and not able to cross the border.
If you attended hotel quarantine or another quarantine facility in the previous 14 days, you are required to declare the state, territory, or country where the facility was, and the name of the quarantine facility. This declaration is required for all permit applications.
Information for Victorians
Does this mean I can travel interstate or to New Zealand for a holiday?
Victorians can travel interstate or to New Zealand for a holiday, depending on the border restrictions of the state, territory or country they are travelling to.
However, travellers should be aware that border arrangements are constantly reviewed based on the health situation in each state, territory or country.
Residents of Victoria who are in, or who have been to a red zone can apply for a 'red zone' permit to return home, unless they have been in very high risk exposure site in the red zone during a high risk period.
Should I cancel my interstate or New Zealand travel if I intend to visit a red zone or orange zone?
If you are a Victorian who plans to travel to an area that is currently a red or orange zone and you haven’t left Victoria, you should reconsider your need to travel.
Travellers should be aware that border arrangements are constantly reviewed based on the health situation in each state, territory or country and that situations can change rapidly.
What happens if I book a ticket to fly interstate or to New Zealand and the border arrangement changes before I fly? Will I get a refund or travel credit for my flights and accommodation?
You will need to check with your airline and accommodation provider if they will provide a refund or travel credit.
The border arrangements are based on the latest public health advice and are in place to protect Victorians.
This arrangement is reviewed regularly and take into account the epidemiological conditions and public health situation in other states. territories and countries at the time. Make sure you check the border arrangements prior to travelling, as health advice can change rapidly.
What happens if I am interstate or in New Zealand and the border closes? Will I be able to re-enter Victoria?
The situation in Victoria has the potential to change rapidly and Victorian travellers should be prepared for this.
The permit system has been designed to support Victoria’s contact tracing efforts in the event that there is a need to contact anyone who has recently entered Victoria from an area that is newly deemed to be an area of risk.
You should avoid travel to a known red zone. Residents of Victoria who find themselves in, or who have been to a red zone, interstate or overseas, can apply for a 'red zone' permit to return home.
There are conditions of entry which include residents being required to get tested and self-quarantine for 14 days at their home.
I live in Victoria. Do I need to apply for a travel permit to return home from another state or territory or New Zealand?
Yes. Anyone entering Victoria – including residents – will need to apply for a travel permit entering Victoria.
I live in Melbourne but I work or holiday in a NSW border town. Do I need a permit to return to Victoria?
Yes. Given your principal place of residence is Melbourne, you will need a travel permit. Green zone permits are valid for 14 days and allow multiple trips between Victoria and a green zone.
Information for interstate travellers to Victoria
I’m going to travel to Victoria just for a few hours, do I need a travel permit?
I’ll be travelling into Victoria in my caravan. What do I have to do at the Victorian border?
You may be stopped at a border checkpoint or by Victoria Police and asked for your entry permit.
I am briefly passing through Victoria from a red or orange zone and am not staying in Victoria. Do I need a travel permit?
If you are briefly passing through Victoria from a red or orange zone, you, and any children travelling with you, must obtain a transit permit which is valid for 24 hours from the time and date that you first enter the State of Victoria. You must also abide by the following conditions:
- Carry your permit and photo ID when travelling
- Practise physical distancing (keep 1.5 metres apart from others)
- Minimise contact with other people (except in emergencies)
- Keep a record of each place you stopped at while transiting through Victoria (including accommodation)
- Wear a fitted face mask in all public places
- If travelling by air, wear a fitted face mask during the flight to Victoria
- Monitor for coronavirus (COVID-19) symptoms
- You do not spend more than 24 hours in Victoria
- If travelling by car, you do not spend more than 24 hours in Victoria and do not spend time indoors (including dining indoors or in another vehicle) except to visit toilet facilities, pay for fuel, purchase essential items, take-away food and for one night’s accommodation.
As part of obtaining a transit permit you will need to declare that you:
- Haven't been diagnosed with coronavirus (COVID-19) or been in close contact with anyone diagnosed with coronavirus (COVID-19)
- Don’t have any
- Are not currently required to self-isolate or self-quarantine by any state, territory or country
- Are entering Victoria for the purposes of direct and short-term transit through the state by air, sea, rail or road.
I am an interstate worker or visitor to Victoria on an 'orange zone' permit. I would now like to return home. Do I need to see out my self-isolation in Victoria until I get a negative COVID-19 test?
No. You can return to your home state immediately.
I’m coming from an orange zone. Should I get a coronavirus (COVID-19) test before I enter Victoria?
A condition of entry to Victoria under an orange zone permit is that you agree to get tested within 72 hours of entering Victoria.
Even if you’ve had a coronavirus (COVID-19) test in the days prior to your arrival in Victoria, you will still need to get tested from a Victorian testing location.
What happens if there’s an outbreak in my state, territory or country before I travel to Victoria?
Victoria’s Chief Health Officer will continue to closely monitor community transmission in other states or territories and New Zealand and will advise the Victorian Government if any changes to Victoria’s borders are required to keep Victorians protected.
If you travelled through, visited or live in a zone that is currently classified as a ‘red zone’ in the previous 14 days, and you are not a Victorian resident, you will not be allowed to enter Victoria without an exemption, exception, Transit Permit, Specified Worker Permit or Freight Worker Permit.
Residents of Victoria who are in, or who have been to a red zone can apply for a 'red zone' permit to return home.
I am already in Victoria. How will I know if the zone I came from interstate suddenly changes colour?
When you get a permit, you are required to provide contact details.
If Victoria changes the colour of an interstate or New Zealand zone, and this affects you, then you will be contacted directly with advice.
What if I do not register to enter Victoria? Will I be refused entry?
The permit application takes around five minutes to complete. A permit application can be done on the spot, but it is highly recommended that you complete the permit application prior to starting your journey.
I am travelling to Victoria via caravan or campervan. What do I put on the permit for my address?
You will need to put your next known location for your first night’s stay in Victoria.
You must self-quarantine in your travel vehicle before and after your coronavirus (COVID-19) test, and until you receive a negative test result.
You should continue to monitor for coronavirus (COVID-19) symptoms and comply with the directions currently in place.
What happens if I arrive in Victoria without a valid travel permit?
You should prior to beginning your journey to Victoria. You will not be allowed to enter Victoria until you have completed a travel permit. Those that arrive without a valid exemption, exception or Specified Worker Permit may be subject to a fine.
My child is travelling to Victoria unaccompanied. Do they need a travel permit?
If your child is under 18 and visiting Victoria unaccompanied, then yes, they will need a valid travel permit, unless they have an exception or exemption.
Some exception or exemption reasons include:
- to receive emergency services
- to receive emergency or essential medical care
- to escape harm or the risk of harm
- school students travelling on a bus undertaking a usual or regular route, to or from school
- for purposes related to the administration of justice in Victoria or another State or Territory or the Commonwealth
- as required or authorised by law.
Children under 18 who are travelling with an adult must be included on the adult’s travel permit.
Can I transit through a red or orange zone if I have a green zone permit to enter Victoria?
Yes, but only for direct and short-term transit of less than 24 hours. You should avoid travelling through red or orange zones wherever possible.
If you need to travel through a red or orange zone, during your journey you must:
- Practise physical distancing (keep at least 1.5 metres apart from others)
- Minimise contact with other people (except in emergencies)
- Wear a fitted face mask in all public indoor settings, public outdoor settings where it is not possible to maintain physical distancing, and while in a vehicle with any person with whom you do not ordinarily reside.
- Keep detailed records of each place you stop including accommodation (if travelling through a red zone).
If travelling by car, do not spend time indoors (including dining indoors or in another vehicle) except to:
- visit toilet facilities
- pay for fuel
- purchase essential items
- purchase take-away food or drink
- access accommodation.
If you have purchased take away food or drink while in transit through a red or orange zone, you cannot eat indoors or in another person's car.
I am entering Victoria on an orange zone permit. Can I use a taxi, ride share service or public transport to travel to where I will self-quarantine and/or to get tested?
Yes. You can use taxi, ride share service or public transport to travel to where you will self-quarantine and/or to get tested, but private transport is preferable. Face masks are mandatory in taxis, ride shares and on public transport.
In taxis and ride shares, you must wear a face mask unless you have a lawful reason not to and so must your driver. Where possible, maintain 1.5 metres distance by sitting in the back seat, and wash or sanitise your hands before and after getting in the vehicle.
While using public transport, where possible maintain a distance of at least 1.5 metres from others. Wash or sanitise your hands before and after using public transport.
I am a non-resident of Victoria applying for an exemption to enter Victoria from a ‘red zone.’ What are the rules I have to follow?
The Department of Health will contact you for a short interview. They'll check:
- your travel reasons;
- your COVID-19 status;
- you understand conditions that may apply for entering Victoria.
They'll ask for:
- supporting documents;
- proof of your usual place of residence;
- any other supporting material.
Provide any material asked for as soon as you can. If you are granted an exemption, you are likely to be subject to further conditions to protect public health which you will be advised of.
It is best to start self-quarantining while you wait for your application outcome.
Following your arrival into Victoria you will be asked to provide evidence of COVID-19 test results from within the 72 hours before your entry into Victoria or from within 72 hours following your entry into Victoria.
Reviewed 19 March 2021