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Victorian Government Visitation API - FAQs

A list of frequently asked questions (FAQs) about the Victorian Government Visitation API.

The below FAQs help to explain what an Application Programming Interface (API) is, why the API has been developed and why third-party application providers are being asked to use it.

  • An Application Programming Interface (API) allows two separate systems to talk to each other. 

    The Victorian Government Visitation API allows third-party operators of ‘check-in’ or digital visitation record-keeping systems to connect to the Department of Health (DH) contact tracing system. 

    This means that in the event of a confirmed case of COVID-19, DH contact tracers will be able to access the information they need instantly. Information is only accessed in the event of a confirmed case being identified at a venue. 

  • The Victorian Government Visitation API allows access to vital information, within minutes, in the event of a confirmed case of COVID-19. This helps Victorians stay safe.

      Third-party providers of digital visitation registration (check-in) platforms were required to connect to the Victorian Government Visitation API by 30 April 2021. 

      Information is only accessed if a confirmed case of COVID-19 is identified at your venue.

    • Third-party apps connecting to the Victorian Government Visitation API will speed up the contact tracing process. Here's how it works: 

      • Victorian businesses use a digital record-keeping check-in service (like a QR code).
      • The service must be connected to the API.
      • The API allows the service to connect directly to the Department of Health contact tracing system.
    • Businesses that are not currently using approved applications have until 30 April 2021 to move to an approved app. 

      If you're running a business, organisation, club or event that is required to keep electronic records of visitors: 

    • The changes apply to all businesses using an electronic record-keeping check-in service (like a QR code). If you display a QR code to collect visitation data as per these directions, then you must use the Victorian Government QR Code Service or a connected third-party provider.

      Business owners should be using a digital record-keeping check-in service to record all workers and visitors who attend the premises for longer than 15 minutes. This is unless they are: 

      • operating a market, market stall, retail facility or retail shopping centre and it is not practical to record customers 
      • essential support groups and health services, if confidentiality is typically required (such as support groups for alcohol and drugs, or family violence). 
    • To find out if the square metre rule, otherwise known as the density quotient, applies to your business, refer to the ‘Restricted Activity Directions’ on the Department of Health's (DH) Victoria’s restriction levels page.

      Read more information on the two, four and eight square metre rules.

    • Businesses may already meet the new requirements.

      Your business meets the requirements if it already uses the Victorian Government QR Code Service. In this case, you do not have to do anything further.

      Third-party check-in services must be connected to the API. This is so they can share vital visitation information with our contact tracing team in a quick and seamless way. 

      The connected third-party providers page lists providers connected to the Victorian Government Visitation API. If your provider is not on the list, you must switch to the Victorian Government QR Code Service or another connected third-party provider.

    • If you are:

    • No. Google Forms, Microsoft Forms or similar user-created solutions are no longer allowed. 

      If you are using Google Forms or similar to collect your data, you must:

    • If someone at your business organisation, club or event is a confirmed COVID-19 case:

      • As a business owner, you must provide the name of their record-keeping provider.
      • Contact tracers will instantly access the information they need if the service is connected to the API.

      Information is only accessed if a confirmed COVID-19 case is identified at your venue. 

    • If you need to change providers because your current provider is not connected to the Victorian Government Visitation API, the Victorian Government QR Code Service is easy to use and is free for all Victorian businesses and organisations.

      To discuss your situation or get help with complying with the directions, contact Business Victoria.

      Businesses can continue to use a third-party record keeping solution if it's connected to the API. Before using a third-party provider, check they are connected to the Victorian Government Visitation API.

    • If someone at your business is confirmed to have COVID-19, contact tracers: 

      • will request check-in data or visitation records from a specific date and time range
      • may ask third-party providers to search for specific phone numbers or locations.

      Authorised Department of Health contact tracers will receive a: 

      • first name
      • phone number
      • location
      • date and time of visit.

      This information will only be shared in the event of a confirmed case being identified at a location within the same timeframe you visited. Visitation data is kept for 28 days unless needed for contact tracing purposes.

    • The API is not available to self-built, internal systems. Only businesses offering COVID Visitation Register services commercially can connect to the API. 

    Reviewed 30 April 2021

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