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Victorian Government Visitation API

Our Visitation API bridges the data gap between businesses and contact tracers.

We have developed, in consultation with industry, a visitation application programming interface (API). The API allows QR code systems to ‘speak’ with Victoria’s Department of Health (DH) contact tracing system.

This API enables contact tracers to quickly access check-in data from private provider QR code systems. This will strengthen the privacy of data collected in Victoria.

From 26 March 2021, businesses, venues and facilities in some sectors must use the Victorian Government QR Code Service or a digital system that is API-compatible. These sectors include hospitality, gyms, cinemas and hair and beauty services.

A 28-day compliance amnesty applies from 6pm on 26 March until 6pm on 23 April 2021.

Check the complete list of businesses required to use electronic record keeping.

If you are:

If you need to change providers because your current provider is not connected to the Victorian Government Visitation API, the Victorian Government QR Code Service is easy to use and is free for all Victorian businesses and organisations. To discuss your situation or to get help with complying with the directions, contact Business Victoria.

Check if your business is mandated to use a digital system to meet electronic record-keeping requirements at Victorian Government Visitation API - FAQs.

For businesses, organisations, clubs or events

There are 2 ways you can ensure your business is meeting Victoria's coronavirus electronic record-keeping requirements.

Use the Victorian Government’s free QR Code Service

The Victorian Government’s QR Code Service is free for all businesses, organisations, clubs and events to use. It meets record-keeping obligations because it already uses the Victorian Government Visitation API to support the contact tracing process.

By using the Victorian Government QR Code Service, both you and your customers can be sure your data is secure. We delete data when it's no longer required.

Read more about your obligations to keep records for contact tracing purposes.

Use a third-party solution connected to the Victorian Government Visitation API

Your business may already be using a digital QR code solution that uses the API and meets record keeping requirements. If you are happy with your provider, then you may continue to use it.

If your QR code provider isn't connected to the Victorian Government Visitation API, you must switch to the Victorian Government QR Code Service or a provider who is already connected. This will ensure your business is compliant. The new service must be connected to the Department of Health contact tracing system via the API.

If you need to change your provider, check your contract for any costs involved. You may have to keep paying for the app even if you've stopped using it.

For service providers

You must connect to the Victorian Government Visitation API if your Victorian clients have been mandated to use a digital system for record-keeping requirements.

We developed the API to help businesses meet Department of Health contact tracing requirements.

If you are a provider of check-in or digital visitation registration services and you’re ready to connect, get the Victorian Government Visitation API.

For more information about the Victorian Government Visitation API, visit:

Reviewed 12 April 2021

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